BookMyGarage Reviews 8,483

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you had a positive experience with our customer service. Providing helpful and reliable support is something we take great pride in.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very easy booking...

Very easy booking and not stressful because you can pay later and there's a section for additional comments where you can ask the garage any questions.
Also I found it great that bookmygarage has its own telephone lines because I did speak to someone who was very helpful - I just think these things really help as I am a very thorough person and I like to check certain stuff before I book.
Really good

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We’re really pleased to hear that you found the booking process easy and stress-free, especially with the flexibility to pay later and the option to include additional comments for the garage. It’s great to know these features made a positive difference to your experience.
We truly appreciate your feedback and are delighted you had such a good experience. We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Polite honest staff

Polite honest staff, didnt have to wait long, great prices

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re delighted to hear that you found the staff polite and honest, with great prices and minimal waiting time.
We’ll be sure to pass your kind feedback on to the garage.
Thanks again for sharing your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

This really makes finding the right…

This really makes finding the right garage to do the right job for u, at the right time and price as simple as 123.

September 2, 2025
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We’re delighted to hear that you found the process so simple and straightforward. Making it easy to find the right garage, at the right time and price.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

I booked my car in for an MOT and full…

I booked my car in for an MOT and full service. Overall, they did a nice job and the car is running well. The price was fair and they completed it on time.

A couple of points to improve though:

1. After the service I noticed black oil splashed around the engine bay. It would have been great if this had been wiped down before handing the car back.

2. They didn’t show me the parts they replaced. I always appreciate it when garages keep old parts to show customers what work was done. It build trust!

April 29, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your thoughtful review!
We’re really pleased to hear that we connected you with a garage where you were happy with the overall service, found the pricing fair, and that your car is running well. It’s great to know the work was completed on time and met your expectations.
We also really appreciate you taking the time to highlight areas for improvement. Your feedback regarding the oil in the engine bay and the visibility of replaced parts is valuable, and we’ll be reaching out to the garage to pass this on so they can review and improve their processes.
You’ll also receive an email from us which will allow you to leave a review for the garage directly on our platform. This helps ensure your feedback is visible to other customers considering booking with them.
Thank you again for sharing your experience, it really helps us maintain and improve the quality of service across our network.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great Service

Great Service
Friendly staff
Would highly recommend

May 1, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We’re delighted to hear that you experienced great service and found the team friendly and helpful. Providing a positive and welcoming experience is something we really pride ourselves on.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Nice and easy

Nice and easy, very happy with the result.

May 4, 2026
BookMyGarage logo

Reply from BookMyGarage

hank you for your review!
We’re really pleased to hear that you found the process nice and easy and that you’re happy with the result. Providing a smooth and positive experience is exactly what we aim for.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Once I made my appointment through book…

Once I made my appointment through book my garage, they called to confirm appointment. I called them the day before as my tyre pressure warning was on and couldn’t get the valve cap off 1 of the tyres. They said they’d see if they could get it off without damaging the sensor. Dropped the car off with no issues, was phoned as soon as it was ready & he advised he got the metal cap off, put air in all my tyres and replaced the metal cap with a new cap. Had a couple of advisories on mot, no hard sell from the garage. I will rebook with the garage after my holiday as my car is due a service and I’ll get the mot advisories done then too. Excellent service & Friendly garage I would recommend.

May 3, 2026
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Reply from BookMyGarage

Thank you for your detailed and fantastic review!
We’re delighted to hear that you had such a positive experience, from the initial booking right through to collecting your vehicle. It’s great to know the garage kept you well informed, handled your tyre issue with care, and provided honest advice without any pressure.
We’re especially pleased that we could connect you with a garage that delivered such friendly and professional service. Your feedback is greatly appreciated, and we’ll be sure to pass your kind comments on to them.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Easy to book and select services…

Easy to book and select services required but not so easy to change the booking

May 3, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you found the booking process easy when selecting your services, but we’re sorry to hear that you experienced difficulty when trying to make changes to your booking.
This should usually be possible through your online account, however, if you ever need any assistance, our team is always here to help. Please don’t hesitate to give us a call on 0330 124 3299, and we’ll be more than happy to assist with any queries or amendments.
We appreciate your feedback as it helps us improve, and we hope to provide you with an even smoother experience next time.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly, highly recommend, very trustworthy

April 30, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!
We’re delighted to hear that you found the service efficient, friendly, and trustworthy. That’s exactly the standard we strive to deliver for every customer.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Fab MOT price & process

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder updates that your appointment is coming up soon which I found very helpful. Definitely be using again.

January 4, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your wonderful review!
We’re delighted to hear that you were able to secure a great price on your MOT while still booking with your usual local garage.
It’s also great to know that you found the booking process simple and easy to use.
We’re especially pleased that the reminder updates were helpful in keeping your appointment on track.
Your kind words mean a lot to us, and we’re thrilled to hear you’ll be using us again. We look forward to helping you with your next booking!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Nice and easy

Nice and easy, no fuss which is what we all want

May 2, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you found everything nice and easy, with no fuss, that’s exactly the experience we aim to provide.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Fantastic service arrived on time was…

Fantastic service arrived on time was quick will be using again !

April 30, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We’re delighted to hear that you found the service quick, reliable, and right on time. It’s great to know we could provide a smooth experience for you.
We really appreciate your kind words and are pleased to hear you’ll be using us again. We look forward to helping you with your next booking!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

BMW service and Mot.

Easy to book online .
Great price .

May 3, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you found the booking process easy to use and that you found a garage that offered you a great price on our platform.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Brilliant app saved me over 200 will…

Brilliant app saved me over 200 will use again

April 29, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We’re so pleased to hear that you found the app easy to use and that it helped you save over £200.
It’s great to know you’d use us again, and we look forward to helping you with your next booking.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We’re delighted to hear that you always find us great to deal with. Providing a consistently positive and reliable experience is really important to us, so your feedback means a lot.
We truly appreciate your continued support.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re delighted to hear that you had an all-round great experience with our service. That’s exactly what we strive to deliver for every customer.
We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy process

Easy process, easy to use site. Saved me lots of googling time.

May 2, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re really pleased to hear that you found the process simple and the website easy to use. It’s great to know we could save you time and make things more convenient.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Fast
Efficient
And excellent value for money!

May 2, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We’re delighted to hear that you found the service fast, efficient, and excellent value for money.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

All good and quick and easy and treated…

All good and quick and easy and treated with respect and very polite

May 2, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your lovely review!
We’re really pleased to hear that you found the process quick, easy, and positive, and that you were treated with the respect and politeness we always aim to provide.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

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