BookMyGarage Reviews 8,484

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Airbag safety recall

Easy to arrange, 20 minute job, completed within 3 days of receiving letter

April 26, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review, we’re delighted to hear that the airbag safety recall was easy to arrange and completed quickly.
It’s great to know the work was done efficiently within a short timeframe.
We appreciate you taking the time to share your experience and hope to help you again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

All very quick and effective

All very quick and effective

April 29, 2026
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Reply from BookMyGarage

We're glad you found our service quick and effective.
Thank you for your positive feedback, we truly appreciate it and value your support.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly

April 29, 2026
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Reply from BookMyGarage

We're so glad everything went to plan.
Thank you for taking the time to leave a review, we hope to help you again some time.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Great price

Great price

April 26, 2026
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Reply from BookMyGarage

Thank you so much for your 5-star review.
We're delighted you were happy with the price and welcome you back when you need us again.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Maxs autos wood green done great work…

Maxs autos wood green done great work for my car. Couldn't fault it. Great work great prices

April 29, 2026
Unprompted review
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Reply from BookMyGarage

Thank you so much for the great review.
We’re glad to hear you were happy with the work done on your car and found our prices competitive.
We really appreciate the support and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great website

Great website. Reasonable price and service

April 29, 2026
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Reply from BookMyGarage

Thank you for your kind feedback.
We’re really pleased to hear you found our website easy to use and the pricing and service reasonable.
We truly appreciate your support and hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We’re really pleased to hear you had a very good experience and found our pricing competitive.
We appreciate your feedback and hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

I used book my garage and found C&T (Mr…

I used book my garage and found C&T (Mr Eastwood) he contacted me really quickly after my initial query and had availability really soon. He was honest and approachable and gave me the information in a way I understood. I would use his services again and recommend him to friends and family

April 27, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for sharing your experience.
We’re really pleased to hear that C&T (Mr Eastwood) responded quickly to your enquiry and was able to offer an appointment so soon.
It’s great to know you found the service honest, approachable, and clearly explained, that’s exactly the standard we aim to promote through Book My Garage.
Thank you for choosing to book through us, and we really appreciate your recommendation.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Used this for the first time on the…

Used this for the first time on the recommendation from a pal. Booked a MOT and full service with a local garage. Two days hence still no word from the garage. I read a few reviews and they stated that this is not a booking site but a request site. Book my garage does not have live access to the garages diary, so you request a spot nothing is confirmed.

April 27, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration and would really like the opportunity to look into this for you.
Unfortunately, with the limited information provided in the review, we’ve been unable to locate the specific booking details, so as a result, we’ve sent a separate request asking for a few more details so we can investigate properly and follow this up with the garage involved.
To clarify, bookings made through Book My Garage are booking requests which are confirmed by the garage directly.
While many garages respond quickly, response times can vary, and we’re always happy to step in if there’s a delay.
We appreciate you raising this and hope to hear from you soon so we can resolve it for you, and investigate with the garage concerned.
Kind regards,
BookMyGarage

***UPDATE***
Thank you for providing further details, this has enabled us to locate your booking, which we appreciate.
To clarify, Book My Garage does not directly integrate with garages’ live diaries. However, every garage has access to a dedicated portal where they are responsible for keeping key information such as pricing and availability up to date, so availability should be as accurate as possible.
Garages are also encouraged to contact customers within 4 working hours of a booking request, and we’re sorry that this didn’t happen on this occasion.
We’ll be investigating this internally with the garage involved to ensure this is addressed and to help prevent it happening again.
Thank you for bringing this to our attention, if we can help with anything else don't hesitate to contact us on 0330 124 3299.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Significant reduction

Managed to reduce the price quoted at the same garage by almost half!

April 24, 2026
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Reply from BookMyGarage

Thank you for your feedback.
We’re pleased to hear we were able to significantly reduce the original quote and offer you much better value.
We always aim to provide fair, competitive pricing and helpful solutions wherever we can.
We really appreciate you choosing us and taking the time to share your experience and hope to help you again.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Dane was super friendly and polite

Dane was super friendly and polite! His service was professional and prices are the best out there !!

April 27, 2026
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Reply from BookMyGarage

Thank you for your kind words.
We’re really pleased to hear that Dane made such a positive impression with his friendly and professional service.
It’s great to know you found our pricing competitive as well.
We’ll be sure to pass your feedback on to Dane, and we look forward to welcoming you back again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and efficient!

Booked my MOT at short notice on a Friday evening for a Saturday and it all ran really well with the garage giving me an 11am appointment and keeping to time.

April 27, 2026
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Reply from BookMyGarage

Thank you for your great review.
We’re delighted to hear you found the service quick and efficient, and that the garage could accommodate your MOT booking at short notice.
Keeping to appointment times is important to our garages, so it’s lovely to know this made a positive difference to your experience. We look forward to welcoming you back in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great and easy to book

Great and easy to book

April 27, 2026
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Reply from BookMyGarage

We're happy to hear that booking was easy for you.
Thank you for your positive feedback, we appreciate it greatly.
We look forward to helping you again in the future.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Good & Fast Service

Good & Fast Service, friendly staff.

April 22, 2026
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Reply from BookMyGarage

Thank you for your kind feedback.
We’re glad you found our service quick and friendly, and we really appreciate you taking the time to share your experience.
We look forward to seeing you again.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Great value for money for a full…

Great value for money for a full service and MOT combined. They also reset my bonnet warning light for me for no charge. Would recommend

April 21, 2026
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Reply from BookMyGarage

Thank you for taking the time to leave us such a positive review. We’re really pleased to hear you found our full service and MOT to be great value, and that the garage could help by resetting the bonnet warning light for you.
We appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Cancelled on the day..

All booked online for a coolant flush at home. No contact prior to the day. Sent a message to the mobile number on the booking and he asks me, did I confirm availability with a couple of named individuals. No says I, I just filled in the online booking sheet, then silence until I get an email today, the day of the booking, that the job has been cancelled.

Garbage. Not recommended. Speak to some actual people to book your work.

#Update. Detail of the booking provided - even though they sent me the cancellation notice this morning. How many coolant flushes were cancelled today (roll eyes emoji)...? Anyway - the coolant flush quote was for £80. Just booked with a well known tyre and servicing provider who "fitquick" - for £47. Not as convenient for me, but £33 saving.

# Update 2
Interesting - same old, shift blame to the consumer. I DID reach out to the garage directly, as per your booking confirmation, at which point, as I describe above I was asked if I had confirmed anything with a couple of named individuals. Anyway - I've got plenty of time for more back and forth, but it's as simple as - I did exactly what I was meant to according to your guidance, but the booking was cancelled on the day.

April 27, 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’ve tried to locate this booking using the details provided in the review but haven’t been able to identify it on our system so far.
As a result, we’ve reached out to you separately to request a little more information so we can fully investigate what happened.
We take situations like this very seriously and want to understand exactly where the breakdown occurred, so we can address it with the relevant party and work towards a resolution for you.
We’d really appreciate your response to our message so we can look into this further.
Kind regards,
BookMyGarage

***UPDATE***
Thank you for taking the time to provide the additional details so promptly, this did allow us to locate your booking and attempt to contact you directly.
Every business on our platform is expected to acknowledge and respond to bookings ideally within four working hours of them being made, so we’re extremely sorry that this did not happen on this occasion. That said, your booking confirmation does advise that if you don’t hear back, it’s best to reach out to the business directly to ensure everything is fully confirmed.
We will be speaking to the business involved to ensure they have a more robust process in place moving forward, as this is not the level of service we expect for our customers.
Once again, our apologies for the inconvenience caused.
We’re pleased to hear that you were able to secure a booking elsewhere at such a competitive price, and we appreciate you bringing this to our attention.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

I've used several times

I've used several times, no issues, some excellent mechanics!

April 23, 2026
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Reply from BookMyGarage

Thank you for your continued support.
We’re really pleased to hear you’ve used us multiple times without any issues and had great experiences with some excellent mechanics.
We truly appreciate your trust and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to use

Easy to use. Fast results

April 23, 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback.
We’re pleased to hear you found the service easy to use and received fast results.
We really appreciate your support and look forward to helping you again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your excellent review.
We’re delighted to hear you found the service fast, easy, and efficient, and we really appreciate the A* rating.
Your support means a lot to us, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very efficient service and lovely

Very efficient service and lovely, kind staff.

April 25, 2026
BookMyGarage logo

Reply from BookMyGarage

We appreciate your feedback.
We're happy to learn you received efficient service and found the staff welcoming too.
Best regards,
BookMyGarage

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