Bookpenpaper Reviews 170

Best customer service and they attend you on time

They are supportive business and the give a hope to the client

Thank you for your assistance in helping to resolve my issue.

Bad service

i was a bit sad when i found out some deductions or charges was taken from my account at first , but the problem was taken actions and addressed immediately , thank you

The agent was really helpful and understanding.

Ok for refund my amount

I got my refund many thanks to Eugene she's the best🥰

the issue has been addressed by the Escalation Team.

Great experience. Helpful and helped me.

I need a refund and got a swift response

They charged me 15€ probably for a monthly subscription. I don't recall even visiting their website. Stay away and good luck to all of us (victims of fraud)

The scammed me through Facebook, a bluetooth speaker for 3 euro's , they used a respectable brandstore for the advertisement, wich was fake storefront. After i 'bought that speaker', i got a subscription email !! Pure criminal fraud, i emailed them for what its worth to stop/cancel this 'subscription 'that would take 2 weeks, in the meantime that had allready made another dip on my creditcard for 3 euro's from a company i never heard of 'ourkidswears ' I cancelled the card within 10 minutes. Utter and utter criminal fraud.

Scamming company. Was sent an email from them pretending to be Screwfix. I thought I was getting a cheap gift but turns out they first took £3 from my card then sent me email saying they would take a further 47 euros in 3 days for renewal! I tried to cancel but said I had to give a months notice. Contacted my bank who have now put a block on them to stop them taking any more money and they reversed the initial £3.
If you get caught out contact your bank immediately and ask to block them

What went wrong is that you are taking over £12 a month from me for something I know nothing about. Now I want this to stop please as I haven't received anything and I didn't order anything. If I don't get a refund so be it but stop taking payments as of today 15 2 2024. Thankyou.

Got refunded after been contacted by company over misunderstanding

This is a scam company that caught me out via TikTok ad for a handheld gaming device for around £7-9, I never received any receipt for the item instead I got an email from 'bookpenpaper.com' regarding an account and 'credits', then I noticed another payment coming out my account today again from said company. In a nutshell, it's a scam company that makes you sign an 'agreement' to sign up for their 'monthly subscription' and will scam money out of your account for nothing you will NOT receive the goods you paid for instead you would have 'signed up' for their subscription and keep doing it until you request this be cancelled. I spoke to my bank and a few fraud agencies who confirmed they are a scam company that will be investigated.

Their site is less than 6 months old, very basic without meta data, my suggestion is to call your bank ASAP and

1) put a block on them taking any payments from you, usually a 13 month block

2) cancel your card you paid with immediately and get a new one issued

3)Finally (and shockingly) you have to contact these scammers to 'cancel' your subscription (yes you read that right) which they cancel in 15 days, in these 15 days this company could still potentially take money from your account!

Had some bad experience, but it has been solved and now they're became more trustworthy than I initially thought. Hopefully it will stay like that. My advice is that you must check the T&C's before purchase.