I had an issue with a book that had not arrived. After contacting customer service at Blackwells, and speaking with Arwa, all was sorted promptly. I received the book within the next few days. Thank... See more
Company replied
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Review summary
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Reviews shaping this summary
Dispatch was a little slower than I expected, but response to my email inquiry was prompt. I was assured all was well - and it was! My book arrived here in Australia in about 12 days. The tracking... See more
Company replied
Blackwell's is my go-to for ordering books online. I order books from Blackwell's for delivery to both the Spain and the US. Their prices are very competitive, their selection is vast, and there... See more
Company replied
I bought a book from Blackwells, unfortunately Evri were tasked with delivery. They failed, claiming 'delivery completed' with a 'fake' photo of a random door, not our door! I contacted Evri but no jo... See more
Company replied
Company details
Written by the company
Blackwell’s was founded on New Year’s Day 1879, at 50 Broad Street, Oxford. From humble beginnings the company has built a worldwide reputation for unrivalled customer service, specialist knowledge and a passion for bookselling. Our mission is to become the world’s most trusted bookseller and to change lives through reading and books. We have shops across the UK, including flagships in Oxford, Cambridge, London and Edinburgh, alongside academic, campus and other specialist shops.
Contact info
United Kingdom
- bookshop.blackwell.co.uk
4.4
Excellent
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with a special edition…
I had an issue with a special edition book that arrived damaged. Nourhan replied to my email on the same day and was incredibly polite and helpful, and sorted the issue for me within a short amount of time. Very grateful! Thank you :)
April 5, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Aj,
Thank you for reviewing your experience of ordering with Blackwell's. Although we are terribly sorry that your special edition arrived with damage and for the disappointment this will have most certainly caused, we are pleased to have supported in resolving this matter with you quickly with a positive resolution.
We hope you will consider ordering with us again in the future and should you do so, we look forward to being of service again soon. Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
BlackWell’s is a great company to order…
BlackWell’s is a great company to order books with amazing discounts!
My email question was promptly returned, and answered my question and now I’m going excited to receive the books that I ordered!
Thank you BlackWell’s!
Sincerely,
LB
March 30, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear LB,
Thank you for writing your review for Blackwell's. We are thrilled that you felt supported when contacting us with your order query and that you excited to receive your order placed. Thank you for purchasing your books with us, we hope to be of service again in the future.
With best wishes,
Blackwell's Online Customer Service
Great Customer Service
The book I ordered was faulty but the customer service people helped me out quickly to resolved the issues and refunded my money.
They are a trust worthy vendor and I don’t mind do business with them again.
March 27, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Jordan Wade,
Thank you for writing your review for Blackwell's, we appreciate all customer feedback received.
Although we are very sorry that your book arrived faulty, we are delighted that you felt supported when notifying us and that we were able to swiftly resolve this matter.
We hope to be of service again soon and thank you in advance for choosing to purchase your books with us. If our Customer Service team can ever be of assistance, please do not hesitate to contact us again.
With best wishes,
Blackwell's Online Customer Service
No refund for return books that arrived…
No refund for return books that arrived damaged. What a pity...
March 29, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Peter Glafond,
Thank you for writing your review for Blackwell’s, we appreciate all customer feedback and your time in providing your experience.
We would like to assist further with your query and request to kindly email us on blackwell.online@blackwell.co.uk with your order number so we can investigate and advise further. Please use ‘Trustpilot – Peter Glafond’ as the subject matter of your email so we are aware of the context of your contact.
If a book has been returned to us for a refund, we advise that it can take up to 10 working days for a refund to be processed and issued, after you have received confirmation of delivery from tracking you have paid to return using.
https://blackwells.zendesk.com/hc/en-gb/articles/360021262940-What-is-Blackwell-s-returns-policy
As you have advised that they have arrived at our Distribution Centre and you have still not received your refund, please do not hesitate to email so we can support to resolve this matter swiftly. Thank you in advance for contacting us so we have your full order information, we look forward to investigating this further with you.
With best wishes,
Blackwell’s Online Customer Service
Have not received any more information…
Have not received any more information about my order and cannot contact anyone. It's been six days and was told 2-4 days delivery. Very frustrating as a kids birthday present.
March 26, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Rebecca,
Thank you for taking the time to write your review for Blackwell’s, we appreciate your time in providing feedback on your experience.
Firstly, we are terribly sorry to hear you were unable to contact us at the time of writing your review. Our Customer Service team are available for support by email, phone or chat, with full details of how to contact us on our help pages under Contact Us here:
https://blackwells.zendesk.com/hc/en-gb/articles/4403729278098-Contact-Online-Customer-Services
You can find our help pages at the top of the page in the left-hand corner if browsing on web or in the main menu selected by the three lines on the left-hand side if using mobile.
If we can ever be of assistance in relation to offering an order update or providing information regarding an order placed with us, please do not hesitate to contact and we will happily provide support. Our team are available 7 days a week for our customers and are always delighted to answer any queries.
Each book on our website has a usually dispatched within period, as well as our delivery of usually 2-4 working days from dispatch to delivery for UK delivery. This time period for each book can be found under the add to basket button on the book page, at checkout and in the confirmation email received. If your book took longer than the usually dispatched within timescale to dispatch and the usual 2-4 working days from dispatch to delivery, we apologise for this occurring and for any inconvenience caused, especially as it was required as a gift to give.
If we can be of assistance in relation to your order further, please contact us on blackwell.online@blackwell.co.uk with your order number and we will happily support as required.
We hope to be of service again in the future for your book shopping, thank you for purchasing with Blackwell’s.
With best wishes,
Blackwell’s Online Customer Service
Excellent customer service
When my book arrived damaged, customer service very swiftly, and with real concern and kindness, advised on options and next steps. I am particularly grateful to Nourhan Farag, who went above and beyond to arrange for a replacement for me as quickly as possible. Thank you!
March 22, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear VS,
Thank you for sharing your review for Blackwell's. We are very pleased to learn you felt supported when contacting us regarding your order which sadly arrived with damage in transit, and that we were able to provide a replacement copy on this occasion. If this is yet to safely arrive with you, we hope your order arrives smoothly soon. Should you require help with your order and our Customer Service team can be of any further assistance in relation to this, please do contact us again. Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Packages open and bad customer service
I really loved ordering book from here but recently all the packages have been open from the sides, so my books have taken damage from it. NOT OKAY! And now I ordered a book and they denied my payment method and did not care sending me a email about changing it. Straight up just cancelled my order, and it was preorder so now I can't even order it again. I don't know what they changed but it was NOT good change. I do not recommend ordering from here.
March 23, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Aada,
Thank you for sharing your review for Blackwell's, we appreciate all customer feedback and thank you for your time in providing your experience.
We are very sorry to have been unable to provide your order on this occasion and for the upset this has caused. When you place an order with us you are issuing permission for payment to be taken, which will always happen at the time of dispatch from our Distribution Centre, including for pre-orders. When failed payment happens at this moment, it's a communication error between the payment platform and the card provider, which sadly in turn auto-cancels the order in full. This means we are unable to request any alternative payment options and advise customers to please place a new order should an item be still required.
We are terribly sorry on this occasion that it was not possible to place a new order due to limited availability and therefore has resulted in being unable to purchase again currently. Blackwell's would never wish for payment to fail and apologise for this occurring on this occasion.
In regard to damaged items, our Customer Service team are on hand to support should an item sadly arrive damaged in transit. We wish to assure that we have not changed our packaging options and are sadden to hear you have experienced on more than one occasion your orders arriving opened. We advise that if an item has been received damaged, to please contact us within 72 hours of receiving the item, with photos of the book received so we can support with next steps. Full information can be found here on our website:
https://blackwells.zendesk.com/hc/en-gb/articles/201193097-My-order-has-arrived-damaged
If our Customer Service team can ever be of support in relation to an order, we are delighted to support. Thank you again for your time in providing this feedback, we hope you will reconsider ordering with us again in the future and should you do so, we look forward to being of service.
With best wishes,
Blackwell's Online Customer Service
Very good as always
Very good prices and even if the delivery can take some time, that's fast enough. Recently had a problem with a book that has been damaged and gone missing during transport: Customer service was very helpful and got a new book within two weeks.
February 28, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Mike Ray,
Thank you for writing your review for Blackwell's. It is great to learn you would rate our service due to our competitive prices and that you felt supported when requiring to contact us for support with one of your orders recently.
Although we are sorry that your book was damaged and missing in transit on this occasion, we are pleased to have supported in providing a replacement copy swiftly to you. We hope you enjoy your purchase now it has safely arrived with you.
Thank you for purchasing your books with Blackwell's, we hope to be of service again soon for your future reads.
With best wishes,
Blackwell's Online Customer Service
Really slow processing and shipping
Ordered online on 11 March. 9 days later and it's with a courier. No sign of the book being delivered anytime soon. Really slow processing and shipping times. Don't order from them if you'd like to receive anything in less than two weeks.
March 11, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear SL,
Thank you for sharing your review for Blackwell's, we appreciate your time in providing feedback on your experience.
We are sorry to hear you were disappointed in the speed of arrival of your order on this occasion. If your book has taken longer than the usually dispatched within timescale advised at the time of ordering for your book, or has taken longer within the delivery process of 2-4 working days from dispatch to delivery, we apologise for this unexpected delay in receiving your order. If your purchase has still not safely arrived with you or if we can be of support in any other way, please do not hesitate to contact us on blackwell.online@blackwell.co.uk and we will happily assist further to ensure you receive your order as quickly as possible.
If we can be of support, we look forward to hearing from you. We hope you are pleased with your order received upon arrival, thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
I ordered paperbacks of TGCF
I ordered paperbacks of TGCF. Not easy to find with only forbidden planet and Waterstones selling them, but only some of them.
Blackwells however was great with having all of them except one.
However my order went through fine. By only getting charged when they had the books it allowed me to see what was ready for shipping and what was still being waited for.
Customer service is excellent. Promptly replied to a order update email telling my exactly where the order was.
Arrived great. Box was extremely well packaged and sturdy. As a result the books were in perfect condition. One did have a very small crease right at the very bottom but I was able to gently bend it out a bit so honestly you wouldn't notice when it's on a shelf.
I am very happy with Blackwells.
March 17, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Elizabeth Dittman,
Thank you for writing your review for Blackwell's, we appreciate your time in providing feedback on your experience.
It is lovely to hear you were pleased with your order placed with us and the books upon arrival. We are pleased to be able to provide the TGCF series where it has been difficult to locate, due to our wide range of titles available to purchase.
Thank you for purchasing your books with us, we look forward to being of service again in the future.
With best wishes,
Blackwell's Online Customer Service
Fair price and good service.
Pretty good and straightforward ordering process. The book was delivered to Hungary within a bit more than two weeks in great condition. Customer service was quick and friendly to advise me on the order status. Price is fair.
February 10, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Anna Antipova,
Thank you for sharing your review for Blackwell's. We are delighted that you would rate our service provided in terms of ease of ordering, speed of arrival and our Customer Service support. Thank you for purchasing your book with us, we look forward to being of service providing further books to you in Hungary again soon.
With best wishes,
Blackwell's Online Customer Service
Everything fine
I ordered a book to be sent to Germany and expirienced really good support and a very fast delivery. So everything went rwally good, thanks a lot
February 23, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear U. Mitschka,
Thank you for reviewing your experience of ordering with Blackwell's. It is wonderful to hear you were pleased with the delivery of your order to you in Germany and the support when contacting our Customer Service team. Thank you for purchasing your book with us, we hope to be of service again in the future.
With best wishes,
Blackwell's Online Customer Service
Super customer service
I contacted Blackwell's about a parcel that never arrived. Nourhan from Blackwell's handled the case, and in the most efficient way she arranged a full refund. The whole process took a couple of hours. Speedy processing, a kind and understanding treatment and so on. This is customer service at its very best. I will be back to buy more books.
March 16, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Hans Henrik Fafner,
Thank you for sharing your review for Blackwell's and for your time in writing your review.
Although we are sorry for your required initial contact, due to your parcel not arriving, we are pleased to have offered a resolution in issuing a refund back to you as quickly as possible and that you felt supported. Please accept our sincere apologies again that your parcel did not arrive safely with you on this occasion.
We look forward to being of service again in the future and your next book shopping experience with us.
With best wishes,
Blackwell's Online Customer Service
My go-to bookshop online
I absolutely love shopping with Blackwell’s. As a book lover, it means a lot to be able to trust the store I’m ordering from, and with Blackwell's I always feel confident that my books are in good hands. Whenever I’ve had a question or an issue with an order, their support team has always responded quickly and kindly, and they’ve helped resolve everything smoothly, so a big shout-out to their lovely support team! Because of that reliability and care, I keep coming back to shop with them again and again. Highly recommended for fellow book lovers.
March 5, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Žana Jurhar Žitnik,
Thank you for reviewing your experience of ordering with Blackwell's. We are thrilled to be your go-to bookseller and enjoyed reading your feedback on our Customer Service you have received when reaching out. Thank you for placing your book orders with us and for recommending us to others. We look forward to continuing to be of service with your future book purchases.
With best wishes,
Blackwell's Online Customer Service
Book was 14.98 arrived on time and in…
Book was 14.98 arrived on time and in perfect condition free delivery great communication from website the cheapest I could find on Google shopping would highly recommend this company
March 13, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Calbhach,
Thank you for sharing your review for Blackwell's and for your time in writing your feedback. It is great to hear we were able to provide your book to you at a competitive price and that you were pleased with your book upon arrival with you. Thank you again for your continued support in choosing us as your bookseller. We look forward to your next online visit with us and being of service again in providing your next reads. Thank you for shopping with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
No duppy in our house by Judy Fairbanks
This is a charming book set back in time. Very few people are aware of the true history of Jamaica and especially of the Germans who came to live there.
This book tells a lovely story about a young lady from the German community and her interactions with a ghost ’duppy’ . I would highly recommend this book
March 12, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Mrs. Veronica Geronikolos,
Thank you for writing your review. It is lovely to hear that you enjoyed your book purchased with us. We hope to be of service again in the future for your next reads. Thank you for purchasing with Blackwell's.
With best wishes,
Blackwell's Online Customer Service
Disgraceful
It’s been 10 days since I placed my order, and 6 days since it was dispatched, and still no sign of it. Tracking information is useless. Really wish I hadn’t bothered.
March 12, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Mike David,
Thank you for sharing your review for Blackwell's, we appreciate your time in writing your review exploring your order experience. We are sorry to learn you have not yet received your order and that it has experienced a delay in transit, we wish to assure this is a highly unusual occurrence. UK delivery is usually 2-4 working days from dispatch to delivery (term does not include weekend days) so as it has taken longer, it has regretfully been delayed within the postal services. Our terms and conditions agreed at the time of placing your order with us, advise to allow up to 10 working days for an item to arrive before we can discuss next steps with an order:
https://blackwells.zendesk.com/hc/en-gb/articles/201578743-Where-is-my-book-my-order-has-not-arrived
We would hope that your order has now safely arrived but if you are still awaiting the arrival of your order, please do not hesitate to contact us on blackwell.online@blackwell.co.uk and we can assist further in locating your order or advising on next steps.
Please accept our apologies for any inconvenience or disappointment caused due to your order on this occasion taking longer than the usual period to arrive. If our Customer Service team can be of support in relation to your order further, we look forward to hearing from you.
With best wishes,
Blackwell's Online Customer Service
Great customer service
I was concerned about import fees asked from the delivery service in order to get my books so I contacted Blackwell. I received a prompt response from them and they explained what was going on. I am happy to say that I’m quite impressed by their customer service and that I will receive my books today 😊 I surely will order from Blackwell again!
March 11, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Andrée,
Thank you for sharing your review for Blackwell's. It is wonderful to hear you felt supported when contacting our Customer Service team and that we answered your concerns around your order and import fees. We hope you were pleased with your books upon arrival. Thank you for placing your orders with Blackwell's, we look forward to being of service again and your next online visit to us.
With best wishes,
Blackwell's Online Customer Service
Utterly chaotic delivery
If I had known that this company used Whistl for order fulfillment, I would never have used them. Utterly chaotic delivery. I order 4 books for £130 and say I'm cool with split delivery. I then receive several confusing updates from various couriers with no mention of blackwells indicating, I think, that my items have been despatched. When I check the tracking, couriers say they have yet to receve the items, When I try to check the status of my order on their website, I get a 404 error on their homepage. Ecommerce has been a thing for 25 years. I expect a supplier like Blackwell's to have sorted out this stuff by now.
Update: It is now 9 days since I ordered my books. All were showing as available for dispatch within 7 days. One is showing as delivered (It isn't, I haven't seen it, Evri sent me a message saying they'd been unable to deliver it two days ago and I haven't heard from them since), two are showing as dispatched 2 days ago, but without any tracking whatsoever, the other is showing as still being processed. God knows when I might actually recieve the books I have paid for or if I ever will.
March 11, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Simon Fox,
Thank you for sharing your review for Blackwell's and for providing feedback on your experience of purchasing with us. We appreciate all customer reviews to assist in reviewing and improving our service, thank you for your time in providing your review.
If our Customer Service team can be of support in relation to the current status of your order, please do not hesitate to contact us on blackwell.online@blackwell.co.uk and we will gladly support in providing the most up to date information. Hopefully you have successfully received the majority of your order placed with us but if this is not the case, we look forward to hearing from you and advising further.
In relation to the book that has been delayed, we apologise for this unexpected delay in dispatch to you and for the disappointment caused due to this. Our orders are fulfilled from our stock locations, which then require to travel in transit to our Distribution Centre before being dispatched straight out to the customer, which is why each book has a usually dispatched within time period advised at the time of ordering. This process allows us to offer the 18+ million titles we are delighted to provide across our website. Due to this transit period, we apologise that it took longer than the usually dispatched within time period advised at the time of placing your order on this occasion.
Thank you again for providing your review. If we can assist in relation to your order in any way, please do reach out by email so we can provide further support.
With best wishes,
Blackwell's Online Customer Service
Fast response from the customer service…
Fast response from the customer service team
March 4, 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Niamh,
Thank you for posting your 5 star review for Blackwell's. We are pleased that you would rate our Customer Service highly. Thank you for purchasing your books with Blackwell's, we hope to be of service again soon.
With best wishes,
Blackwell's Online Customer Service
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