Booksplease Reviews 

3,692
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 616 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally affordable market prices, the careful packaging featuring protective bubble wrap, and the prompt delivery times that consistently meet expectations. People also genuinely enjoy the diverse selection of hard-to-find international titles and the thoughtful addition of free bookmarks included with their cheerful purchases. Though some customers experienced notable delivery delays or received their shipments significantly after their expected dates for important holiday events. A few reviewers additionally noted receiving damaged books, dealing with flawed pages, or encountering occasional frustrating issues with overall order quality.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that books always arrive promptly and in... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that books arrive on time,... See more

Price

Customers consistently note positive experiences with price, highlighting that books are sold much cheaper... See more

Order

Customers had ambiguous experiences with order processes, with many reviewers praising the quick and easy... See more

Quality

Consumers find quality to be positive, highlighting that books consistently arrive in excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booksplease is continually excellent. Some of the best prices on the market, reasonable shipping time, good packaging... No complaints from me! (The bookmark designs are also cute and are updated semi... See more

Company replied

Rated 5 out of 5 stars

Books always come on time and in great condition. I wanted to remove a book from my order but it was already packed. I contacted customer support and they helped me return the book I did not want... See more

Company replied

Rated 5 out of 5 stars

I found Booksplease by accident, when searching for the books I wanted on the Internet. Their prices were good and they had exactly what I was looking for. Ordering was quick and easy. Delivery was pr... See more

Company replied

Rated 5 out of 5 stars

i loved every purchase from here. in good condition with cute book marks and great deals x. its become my go to place for completing series on my shelf as like trophies and love ordering from new aurh... See more

Company replied


Company details

  1. Book Store

Written by the company

We offer a wide range of books at competitive prices and pride ourselves on exceptional customer service. With over 15 years of experience, our dedicated team ensures accurate and efficient order fulfillment. Thank you for choosing Booksplease. We look forward to serving you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,692)

613 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item as described,quick…

Item as described,quick delivery.Excellent price.

April 29, 2026
Booksplease logo

Reply from Booksplease

We're so glad you were happy with the item, quick delivery, and excellent price. We appreciate your feedback!

Rated 5 out of 5 stars

Good price

Good price , condition perfect as described, and good delivery

April 29, 2026
Booksplease logo

Reply from Booksplease

We're so glad you found our price good and the item perfect. Thanks for your kind words!

Rated 5 out of 5 stars

Fantastic

Books for a great price, easy to order, arrived before delivery date, didn't have any problem at all.

April 28, 2026
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Reply from Booksplease

We're so pleased you found our prices great and ordering easy. We're happy your books arrived early and everything went smoothly!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Delivered quickly and packaged well to avoid damage in transit. All I ever ask for!

April 27, 2026
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Reply from Booksplease

We're so glad to hear you received your order quickly and well-packaged! We appreciate your kind words.

Rated 5 out of 5 stars

Delivered speedily

Delivered speedily, good value for money

April 28, 2026
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Reply from Booksplease

We're happy you enjoyed our speedy delivery and good value. Thanks for your feedback!

Rated 5 out of 5 stars

Thank you! Very happy with my shopping experience

First time I have used this company and was very pleased with the service. My book came on time and in great condition. I was fully notified through the process, no issues at all. Thank you!

April 27, 2026
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Reply from Booksplease

We're so pleased you had a great first experience with us! We're glad your book arrived on time and in excellent condition. Thank you for your kind feedback!

Rated 5 out of 5 stars

Great service.

This was the first time I have purchased from Booksplease and my experience was very good one. The book arrived on time.

April 24, 2026
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Reply from Booksplease

We are so glad to hear you had a very good experience with your first purchase! Thank you for your kind words.

Rated 2 out of 5 stars

Delayed order and poor communication

Ordered a book on 6 April and initially received a dispatch confirmation. However, tracking stopped updating shortly afterwards and the parcel never arrived.
After contacting customer service, I was informed that a replacement would be sent. Unfortunately, this also resulted in repeated delays, no confirmed dispatch and no tracking details despite multiple follow ups and being given specific timelines.
Most responses were generic and did not clearly address the questions raised regarding dispatch and delivery.
The order was eventually cancelled and refunded only after escalation.
Disappointing first experience overall due to poor communication, unclear updates and lack of proactive handling of the issue. I hope the service and customer communication improve in future.

April 16, 2026
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Reply from Booksplease

We apologise if you have been disappointed with your experience.

Rated 5 out of 5 stars

Great price

Great price. Great service. Handy Bookmark too!

April 23, 2026
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Reply from Booksplease

We are so glad you enjoyed our service and the bookmark! We appreciate your kind words.

Rated 5 out of 5 stars

good price

good price, reasonably prompt delivery

April 22, 2026
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Reply from Booksplease

We appreciate your positive feedback! We are glad you were happy with our prices and delivery.

Rated 5 out of 5 stars

Great price, faster delivery than expected

Great price, and much earlier delivery than the initial estimate I got from them- the first email said it would take nearly two weeks, but in reality I got the books 4 days later. Nice bookmarks too!

April 22, 2026
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Reply from Booksplease

We're glad to hear you received your books so quickly and appreciate your positive feedback about the price and bookmarks!

Rated 5 out of 5 stars

Quick delivery great books

Lovely books with a quick delivery

April 22, 2026
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Reply from Booksplease

We appreciate your positive feedback! We are so glad you enjoyed our books and quick delivery.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, book was good price and good condition :)

April 22, 2026
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Reply from Booksplease

We're so glad you were happy with your book's price, condition, and fast delivery!

Rated 5 out of 5 stars

Great experience

Great price! Books in great condition, arrived very quickly :)

April 14, 2026
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Reply from Booksplease

We are so pleased you found great prices and that your books arrived quickly in great condition!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, great price and great service. Love the free bookmarks was not expecting that.

April 21, 2026
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Reply from Booksplease

We're so glad you enjoyed your experience and appreciated the bookmarks! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

A great service with a wide range of…

A great service with a wide range of books to choose from. Quick delivery packaged well to ensure safe delivery.

April 17, 2026
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Reply from Booksplease

We're delighted to hear you appreciate our service, wide selection, and quick, safe delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very good choice of books at great…

Very good choice of books at great prices.
Fast delivery, excellent service.

April 21, 2026
Booksplease logo

Reply from Booksplease

We're so glad you were happy with our book selection, prices, delivery, and service! We appreciate your feedback.

Rated 5 out of 5 stars

The customer service is fantastic

The customer service is fantastic. The quality of the item was perfect.

April 20, 2026
Booksplease logo

Reply from Booksplease

We're so glad you had a fantastic experience with our service and quality. Thank you for your kind words!

Rated 5 out of 5 stars

I love Books Please

I love Books Please! They package everything very well and the selection is awesome! I will be ordering from them again in the near future.

April 17, 2026
Booksplease logo

Reply from Booksplease

We're so happy to hear you love our selection and packaging! We appreciate your kind words and look forward to your next order.

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