I was skeptical about using Booksy. Well, I really didn't want to pay monthly for something I can do myself. I must say that Booksy is really great. My clients are satisfied, and the reports are very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Run your business smarter with Booksy Biz. This all-in-one app lets you schedule appointments, manage clients, market your services, and accept payments - all from the palm of your hand. Reach millions of potential clients: Tap into Booksy's global beauty marketplace of over 38 million customers actively seeking appointments. For clients, Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Use our marketplace to find your favorite provider, view pricing, read and leave reviews, and make your next booking If you’re a business that uses Booksy and would like to get in touch with our support team: info.global@booksy.com If you’re interested in using Booksy Biz for your business and want to learn more, please visit our website: https://booksy.com/biz/en-us. If you’re a client of a business who uses Booksy, and have a complaint about your experience with a business, please email us at help.global@booksy.com.
Contact info
United States
- info.us@booksy.com
- booksy.com
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not ideal
Not quite sure what happened as it was working fine. But my promotions have recently been automatically disabling, I put them on with the right dates and when I go on the app the next day they’re disabled. This has been a problem since the 6th Jan. they’ve offered me a free month but done nothing to acc fix the problem. Everytime I ring up they say the product team are looking into it and then never get back to me just keep asking me to send screenshots over of the problem, which I’ve done about 3 times now. I would like to speak to the manager.
Booksy is a great tool to use with in…
Booksy is a great tool to use with in your business.
It enables us to keep bookings coming in while the salons are shut, it saves us answering the phone as people can just make the appointments theirselves. It finds us new clients online!
This best booking app around
This best booking app around! Easy to navigate, keeps your stats and payments organized its like having your own personal assistant at the fraction of the cost!
It’s very affordable
It’s very affordable. The app is so easy to navigate on both ends! Easy to setup would highly recommend
Great Beauty Industry App!!
This app has helped my keep all of my info together and I love the ease for all my clients. My clients range from 20 to 90 years old. They all have had an easy time using this app. Great App!!
BOOKSY IS A SCAM
I have been using booksy for years now and today will be my last day. For the first time I had a No-Show client and forgot to mark it as such by the end of my busy work day. Booksy did not have any courtesy instead they charged commission fee of $45 for this “first time client” who didn’t not show up for hair appointment. Why would I pay 30% commission fee for a first time client who cancelled on me and did not show up? Booksy can go to hell! Money hungry app for sure. I will never recommend
Horrible app
Booksy is very convenient and great for…
Booksy is very convenient and great for anyone in the business of Barbers, nails, cosmetology etc.
It make booking easy and planning very convenient for both consumers and providers.
I would recommend to anyone in need of a platform that provides service to consumers in need.
Great I just hate that they allow debit…
Great I just hate that they allow debit cards with no funds to secure appointments so when charge no show fee payment fails please fix this
I enjoy Booksy as a professional
I enjoy Booksy as a professional. It is very user friendly for my clients. I would like to see more benefits from boost. Overall great app for professionals.
Perfect for they type of business I…
Perfect for they type of business I have.
Ease of booking
Ease of booking , ability to do add ons such as nail art, amazing support on social media posts , love the no show / cancellation policy , love the flexibility of options as I’m a
Home treatment room! Super smooth to use !
Very reliable easy to use easy for…
Very reliable easy to use easy for clients and very organised 👍👍👍
quick contact
Booksy is super convenient and easy to…
Booksy is super convenient and easy to use! I can quickly find services, read reviews, and book appointments in seconds. The reminders are a lifesaver, and rescheduling is hassle-free. Highly recommend!
I can’t believe this company is allowed…
I can’t believe this company is allowed to exist after 3 completely different departments all have the same not helping attitude and scam responses. They are a scam and literally caused my company to lose money not one… not 1 single client booked through this horrible scheduling service
No one returns calls emails nor takes care of issues!! I was lied straight to my face with agent and corporation was even worse with their bs.
Decent app with 2 MAJOR drawbacks
Decent app. With few MAJOR problems
1- Forcing clients to download app to manage appt. This is a BIG NO NO
2- Forcing clients to leave reviews ONLY on Booksy and not enabling Google Reviews
Booksy Biz is GREAT
Booksy Biz is GREAT! I just relocated with no clientele at all & here we are a couple months later & business is thriving. Couldn’t have done it without Booksy.
do not pay any deposits on this site as…
do not pay any deposits on this site as if you do and need to cancel the booking booksy will not give the deposit back , they told me to contact the retailer directly but the number was a deadline and no email provided , I contacted booksy again and was told there was nothing they could do except email the retailer again and ask for them to contact me , they could not provide me with the retailers email due to gdpr , I am now sitting 2 weeks later with no response.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








