Booksy Biz Reviews 16,471

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers find the application easy to use, appreciating its user-friendly interface and the convenience it offers for managing appointments and showcasing their work. People often highlight features like digital loyalty cards, marketing tools, and automatic reminders as beneficial for their businesses, helping to organize schedules and reduce no-shows. The booking process is frequently described as simple and efficient for both service providers and clients. However, some people were dissatisfied with the customer service, reporting slow response times and a lack of effective support when issues arise. A few other people also felt that the app itself is unreliable, experiencing frequent crashes and a lack of significant updates that address core problems. There are also mentions of unexpected charges, such as "Boost" commissions, and difficulties with payment processing or editing prices for appointments.

What people talk about most

Service

Users describe ambiguous interactions with service. Many reviewers express dissatisfaction, citing "trash... See more

Application

Customers consistently note ambiguous experiences with the app. Many reviewers praise its ease of use,... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the app easy to use, navigate,... See more

Booking process

People report ambiguous experiences with the booking process. Many customers praise the ease of booking and... See more

Customer service

Clients share negative opinions on customer service, with many experiencing frustrating and unhelpful... See more

Based on these reviews

Rated 4 out of 5 stars

I was skeptical about using Booksy. Well, I really didn't want to pay monthly for something I can do myself. I must say that Booksy is really great. My clients are satisfied, and the reports are very... See more

Rated 5 out of 5 stars

Love how easy the app is to use, being able to upload your own photos is fabulous… the digital loyalty cards is also really cool and I love the different marketing tools. The response time from Cus... See more

Rated 5 out of 5 stars

I’ve been having booksy for 4 plus years now and it makes my booking and my hair salon business so easy to manage. The payment processors are so convenient and the coustmer service is top tier if ther... See more

Rated 5 out of 5 stars

My experience with Booksy has done nothing but help excel my business to the next level. It has also taught me how interact and promote myself on another platform to increase clientele. I’m thankful t... See more


Company details

  1. Software Company
  2. Business to Business Service
  3. Professional Organizer

Written by the company

Run your business smarter with Booksy Biz. This all-in-one app lets you schedule appointments, manage clients, market your services, and accept payments - all from the palm of your hand. Reach millions of potential clients: Tap into Booksy's global beauty marketplace of over 38 million customers actively seeking appointments. For clients, Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Use our marketplace to find your favorite provider, view pricing, read and leave reviews, and make your next booking If you’re a business that uses Booksy and would like to get in touch with our support team: info.global@booksy.com If you’re interested in using Booksy Biz for your business and want to learn more, please visit our website: https://booksy.com/biz/en-us. If you’re a client of a business who uses Booksy, and have a complaint about your experience with a business, please email us at help.global@booksy.com.


Contact info

3.2

Average

TrustScore 3 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

£20 FOR WHAT EXACTLY?

What is wrong with online service providers nowadays? Booked an urgent appointment. The hairdresser moved my appointment to another time & I couldn’t make it! So I immediately cancelled and now I received a £20 bill that my card was charged? FOR WHAT EXACTLY?

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

ZERO BUSINESS PROTECTION

Booksy Biz claims to protect your business from customer no shows.. however I have had quite the opposite experience.
They will refund and give back to clients even with solid proof that the client is in the wrong. I had a client walk out and not pay (despite her hair looking amazing) so I charged her the no show fee (50%)

When booksy was unreasonably approached by this girl they gave back her money without any hesitation because she said she didn’t even come to the salon for her hair (LOL Laughable)
So anyway if that’s the case the cancellation fee was even more justified right?

Nope Booksy has refunded her TWICE.

Will not recommend this company to anyone. Get yourself on treatwell as they look after their customers and you pay half the price!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Booksy been amazing

My experience with Booksy been amazing. Recently switched over from square and it offers more service and flexibility than square as a beauty service provider! Boost is also amazing and helps expand clientele.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

I love this app

I love this app. Since I start3d using it almost 2 years ago it has helped me increase clients by making booking and contacting clients easier. I live that I can send mass messages through the app and it automatically sends birthday and appointment reminders.

February 25, 2025
Unprompted review
Rated 4 out of 5 stars

I love how easy the website allows my…

I love how easy the website allows my clients to find me and book their appointments independently! The only think I hate about the app is the prepayment is set on a percentage scale , every time I update my pricing , I’ll have re calculate all of the services. I would really like that change if it’s possible please

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, real convenient for business to run smoothly, and even have setting where you could take deposits to help with cancellation losses.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Booksy is a scam

Booksy is a scam. I paid for a salon that obviously doesn’t exist and located in a house by the google map. No phone number. Booksy has zero customer service. I have emailed and nothing. Do not use this company. mHair salons are scamming people

February 20, 2025
Unprompted review
Booksy Biz logo

Reply from Booksy Biz

Hi there,


Thank you for taking the time to share your experience, and we can only apologise it was not more positive.

I have sent you an email requesting further information so we can pass over your information to the relevant team. I hope we can come to some sort of resolution.

With Booksy we do not control the business and their details so we would recommend contacting them directly through their listed contact channels.


-Taz, Booksy UK

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