Booktopia Reviews 1,261

DO NOT USE THIS STUPID WEBSITE TO BUY BOOKS. THEY OUTSOURCE AND TAKES TWO MONTHS TO GET YOUR ORDER!!! THEY DON'T MENTION THAT ON THEIR WEBSITE. IT HAS BEEN FOUR WEEKS, HAVEN'T RECEIVED ORDER YET!!

Awesome service. Got my books within a week of ordering which I really didn’t expect being in West Australia ( we are used to the WA meaning ‘Wait Awhile’ usually postal service not the supplier) 5* service and will def use again….

Horrendous experience and customer service!
Do not ever buy from Booktopia. If I could give 0 stars that would be lucky for them! Purchase your books elsewhere or prepare yourself for nothing but headaches and issues with this company.

I ordered a book at a good price.
Received it quickly and very happy.
Will buy from Booktopia again.

Again, i order 8 books that seem to be in stock, and they trickle in over 6 weeks, one at a time. Just as last year, i can't keep track of what ive paid for, and i am apologising when i should be handing over gifts. I MUST remember never to use them again.

Company utilises drop shipping which means the consumer must wait 3-4 weeks before items are shipped. Also, customer service and communication is nonexistent.

Absolutely abysmal customer support which is just an automated reply. When I ordered the book it did not say it was out of stock and had to be sourced elsewhere. I could have ordered this book from another supplier and at least have a delivery date. It's the lack of response to a query which is frustrating. I have no idea if the book is on its way.
Please Booktopia rethink your Customer Service model.

Product is exactly as ordered, good paperback quality, very surprised book arrived very quickly. Very happy with my purchase and quick delivery.

Absolute scam. I purchased an ebook, I have purchased many books over the years and I have always had a downloadable copy to do with as I please. NOT WITH BOOKTOPIA, LOCKED INTO THEIR KOBO ENVIRONMENT AND NO WAY TO DOWNLOAD EBOOK OUTSIDE OF THEIR ENVIRONMENT.

Rubbish. Avoid at all costs. They say they have items in stock when they don't, but take your money anyway.
Zero communication, nothing about the delay, even when you contact them.
Buy elsewhere.

Will never order from Booktopia again. Shipping times are misleading, the books are not sent within the time frame stated. I ordered books mid-december to arrive in time for the new school year. Four weeks later I am still waiting for the items to be shipped. I've been advised by customer service it could still be another 2-3 weeks. Why not send a courtesy email advising of the delay? Why take my money immediately, but I have to wait over 6 weeks? The company should only take funds once the books have arrived in the warehouse and are ready to be shipped. I am appalled at the conduct of this company, and looking at all the reviews, it seems many others feel the same way.

Product is exactly what I ordered, great quality, arrived faster than estimated. Very happy with my purchase.

Fast delivery

Great online purchase of a great selected book from the 19th century! Love this...Messages from Heaven by Patricia Kirmond is a Must Read!!! Prompt delivery. Thank You very much Booktopia.

Placed an order on the 30th of November in 2025. It's the 12th of January and it has not arrived. I followed up twice with them and on both occasions they said the same thing: your order will arrive in a week or two. Booktopia is not trustworthy.

I've had past deliveries from Booktopia and on more than half the occasions they sent damaged items or items packed incorrectly.

Booktopia is not customer oriented. They barely deliver minimum services. Time to take my business to a more reliable provider, probably someone from overseas given that in Australia, one of their largest providers is misleading customers.

Unfortunately, my book arrived damaged and in bad condition. Really sad as this was a gift. Picked Booktopia to avoid Amazon as their books always arrive damaged. Sad to see that it is the same for Booktopia.

Book arrived early and in perfect condition. Will definitely choose Booktopia for future book purchases.

Had an order of two items. One was marked as to be delivered a month ago. It didn't show up. Contacted them on the day it was supposed to be delivered. Received a response only yesterday and they weren't interested in helping.

The other item is still on order and hasn't been delivered. I'm aiming to cancel now. Having items go missing is bad enough, receiving a completely disinterested response A MONTH after reporting it is clearly not acceptable.

We ordered a book that was shown as being in stock on December 14 and were promised delivery within 5 days. It was to be a Christmas present. On January 9 we asked why it wasn’t delivered and were told sorry not in stock and we could either wait for it to be available at some non specified date or we could have a refund after some to and fro we decided on a refund and was told it would take between one and three business days today being a Friday I don’t expect to see the refund until later next week, when we ordered and paid for the book the money disappeared from our account almost immediately. Reading other reviews with similar experiences it seems that Booktopia will accept the orders and take the money without having the books in stock and hope for the best. I will certainly never deal with them again and will advise others to use other on line book stores

After repeated and consistently appalling experiences with Booktopia, it is abundantly clear that this company has nothing but contempt for its customers. Across multiple orders, I have encountered shockingly rude and dismissive customer service, items arriving damaged, orders that were inexplicably split and delivered weeks apart, and a complete lack of transparency regarding stock availability. Products are advertised as available when they are not, only for customers to discover this months later after chasing the company for answers.

To make matters worse, items that eventually do arrive are sometimes shipped with such blatant carelessness that they are sent loose in cardboard, with no protective packaging whatsoever, leaving them exposed to damage from handling and the elements. This level of negligence is unacceptable and demonstrates a complete disregard for both the product and the customer.

This company is disorganised, unreliable, and indifferent to customer satisfaction in every possible way. Save yourself the frustration and disappointment—avoid Booktopia at all costs.