They don't have the range that they used to and often things have to be ordered in so there quite a delay - if you factor this into your purchase plan you will be OK. My main issue is ebooks, I ordere... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply. I have updated the rating to r... See more
Company replied
Booktopia was the only supplier who had a book I was. Basing for my sister’s birthday - all the well known physical and online book retailers had no stock. The price was very competitive too. I had to... See more
Company replied
I ordered Vagabond volume 5 off booktopia and it came in a hard cardboard box that safely protected my product from any bends or such damage.They shipped it in 2 days and then stated it would arrive i... See more
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Company details
Written by the company
Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.
Contact info
34-48 Cosgrove Road, 2136, Strathfield South, Australia
- booktopia.com.au
2.9
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got what I ordered with no hassles
I got what I ordered with no hassles, and I got it quickly. A great service.
November 15, 2025
Unprompted review
Reply from Booktopia
Hi Susan,
Thank you for taking the time to post a review. We are happy to hear that you received your order quickly without any issues.
We appreciate the positive feedback, if there is anything we can assist you with please reach out.
~Luisa
No wonder they are closing--Good riddence
I placed my order & did not hear for ten days. When i questioned the time & said i may cancel, Jay went ahead & cancelled the order just to show how clever they were. Poor delivery, crappy attitude, no wonder everyone is avoiding these clowns.
Just buy off ebay, it is much easier.
November 10, 2025
Unprompted review
Reply from Booktopia
Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.
No proper response from Booktopia
Luisa replied and said how sorry they are and asked for my order number but did not give me anyway to contact them. I will shop elsewhere from now on.
November 7, 2025
Unprompted review
Reply from Booktopia
Hi Amanda,
Thank you for bringing this to our attention. We're sorry to hear that you had a negative experience with us, we require your order number so we can reach out to you via the details on the order , due to trustpoilot blocking any email we provide publicly.
If you would like me to have a look at the order for you and contact you please provide me with the order number.
~Martha
nothing is in stock you have to wait…
nothing is in stock you have to wait weeks to get items. mine still not even arrived at warehouse . Spoke to Patricia on live chat . was bit of smart ass basically saying its not there fault and I should read the expected time. She should be fired. Well no its not normal to wait for a a shipping for over a month for somewhere within Australia. Will never be using Booktopia again it gone down hill
October 31, 2025
Unprompted review
Reply from Booktopia
Hi
Thank you for reaching out. I do apologise for the poor customer service experience.
We would like to advise that not all titles are stocked in our Sydney warehouse. We do get a lot of books from local or international suppliers and shipping timeframes can vary from 5-10 business days, 10-15 business days, 15-25 business days or 30 business days. Instock items ships in 1-2 business days.
Please provide your order number to assist you further.
~Luisa
Not a good experience
Waited 30 days and they still didn't post book. Got refund, bought elsewhere
October 27, 2025
Unprompted review
Reply from Booktopia
Hi There,
Thank you for reaching out to us and i apologise for the delay you have experienced,
Upon checking all the orders under "Son of Hamas" have been fulfilled, please provide me with your order number and i can have a further look for you.
~Martha
Excellent Seller
My books arrived well packaged and in perfect condition great price I was delighted with my purchase and communication with seller…thank you Kaz Sherlock
October 16, 2025
Unprompted review
Reply from Booktopia
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
~Martha
They take your money and never send the product. Fraudulent
Terrible, terrible service. One book never arrived and money was never returned and it’s happened again. Customer support is woeful. Stay away from this company, it’s robbery.
October 23, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for your review, we do appreciate the feedback.
I do apologise for the terrible service you received. Please provide your order number so I can investigate and rectify this matter for you.
~Luisa
My parcel was packed extremely well
My parcel was packed extremely well. My book I order was the Bible. Very happy with quick delivery and the extra cover over my book.
October 1, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for taking the time to send a review, we really appreciate it.
We are happy to hear that you have received your Bible in a timely manner, packed extremely well, without any issues.
~Luisa
I preordered a book 8 months before…
I preordered a book 8 months before release, upon release im told that they didnt order enough books DESPITE preordering it; extremely disappointing experience.
They have put it on back order but I am under good authority that they will not be reprinting the book.
September 30, 2025
Unprompted review
Reply from Booktopia
Hi Gabrielle,
I do apologise for the poor customer experience. We would like to advise that Pierce Brown's Red Rising was cancelled by our supplier, due to the supplier not able to obtain copies from the Publisher. Unfortunately, we have not received any copies for this book and stock is not available .
I do apologise for any inconvenience this has caused and we will issue a full refund for your order.
~Luisa
BUYER BEWARE
If I could give this company a minus 5 stars I would. This is the 2nd time dealing with this company.
Both times I have placed an order I have made sure that it states ‘in stock’ both times it hasn’t been and the ist time it ended up not being available.
I have now ordered a book for Christmas for my grandson… it’s supposed to be in stock now I’ve been informed they’re ’expecting’ a shipment on December 13th!!!!! I have cancelled my order and will NEVER deal with this pathetic company again .
UPDATE: So I have now sent 3 emails to booktopia… requesting cancellation and refund of my money…HAVE HAD NO RESPONSE but find it interesting that TGEY CAN FIND THE TIME TO ANSWER A NEGATIVE REVIEW
September 26, 2025
Unprompted review
Reply from Booktopia
Hi Linda,
Thanks for reaching. I do apologise for the poor experience.
If you can provide your order I can check your order and investigate further.
~Luisa
Long live Booktopia!
So glad Booktopia is still in business! It means I’m still able to buy books at a reasonable price. My last purchase arrived quickly, and in perfect condition. The site is easy to navigate, too.
September 3, 2025
Unprompted review
Reply from Booktopia
Hi Kelly-Ann,
Thank you for taking the time to send through your review.
We are happy to hear that your last purchased arrived in a timely manner and in perfect condition.
We appreciate your support and for the positive feedback.
~Luisa
They imported for me very unique book
They imported for me very unique book, delivered very quickly, well packed and kept me updated. Thank you!
August 20, 2025
Unprompted review
Reply from Booktopia
Hi Francis,
Thank you for the positive review. We are very happy that you had a great experience with us.
We appreciate the feedback and hope to see you again.
~Martha
A great range but extremely poor…
A great range but extremely poor service. Paid for a product August 20 wasn't dispatched untill September 4. That is simply not good enough.
September 4, 2025
Unprompted review
Reply from Booktopia
Hi Chris,
Thank you for reaching out to us,
I was able to locate the order, and as advised on our website the tittle you purchased has a timeframe of 5-10 Business days and we dispatched the order to you 11 days later.
Please keep in mind that we have a huge range of books that are stocked in our warehouse but some of the books are a non stocked item that require us to order it from our supplier and will indicate the time frame it takes to get it to our warehouse on the website.
Please reach out if you have any further enquiry.
~Martha
Thank you very much for my order.
Thank you very much for my order.
It arrived in short time and in excellent condition.
August 8, 2025
Unprompted review
Reply from Booktopia
Hi There,
Thank you for the positive review. We are very happy that you had a great experience with us.
We appreciate the feedback and hope to see you again.
~Martha
Booktopia have a great range of books…
Booktopia have a great range of books and they are reliable. My next purchase will be audio books and look forward to using them.
August 11, 2025
Unprompted review
Reply from Booktopia
Hi Joy,
Thank you for the positive review. We are very happy that you had a great experience with us.
We appreciate the feedback and hope to see you again.
~Martha
Ordering was easy and books were…
Ordering was easy and books were delivered within a few days.
August 12, 2025
Unprompted review
Reply from Booktopia
Hi Kirstin,
Thank you for the positive review. We are very happy that you had a great experience with us.
We appreciate the feedback and hope to see you again.
~Martha
Dishonesty in availability of books
I ordered four books from Booktopia as they each indicated that they were in stock. That was 21 days ago. I contacted them asking how long i was to wait for delivery and received a reply saying that they had only sourced two of the books and were waiting on suppliers for the other two… why indicate you have them in stock if you don’t? I would have used a different company had they been honest. I sent a reply email indicating my disappointment in the company and that I would never use them again. While they replied with an apology i feel that they are not a company to be trusted. If i could give them zero stars would.
Furthermore “customer service” person, Martha, in her response to me used the following condescending terms: “as explained before” and “clearly stated” sounds like the words of a person who is not in the practice of SERVING customers, just insulting them. Do not use this company.
August 27, 2025
Unprompted review
Reply from Booktopia
Hi Andrea,
Thank you for reaching out. I do apologise if your order has not been dispatched within the shipping timeframe advertised on our website.
Please provide your order number and we can follow up with the supplier and get you an update as soon as possible.
I am sorry for any inconveniences this has caused.
~ Luisa
Don't order your book with this company !!!
Ordered a book on 28th July 2025, at time of this review it is the 26th August 2025 and I still don't have the book i ordered. I sent 3 Emas to follow up and was simply told they can take up to 15 to 21 business days to get the book. This equates to over a month in real terms. Booktopia are selling books they don't even have in stock, promotes itself as an Australian company and then makes customers wait over a month to get a book. They should be very up front with their customers and clearly states to them that it will take over a month to get their book on their website. They should tell customers that they don't actually stock the books they advertise and they order it in once customers pay for the book. This should be in bold on the front of their pages. Its misleading and appalling behaviour. If I could give them 0 stars i would. Don't order with Booktopia!!!
August 27, 2025
Unprompted review
Reply from Booktopia
Hi,
Thank you for reaching out. I apologize if you have not received your order within the shipping timeframe provided online.
We sell "In Stock" books, which are books kept in our Sydney Distribution Centre. On our website, these items will state "In Stock" and "Aims to ship in 1-2 business days."
We also sell non-stock items, which are sourced from our suppliers. Non-stocked items have different shipping timeframes depending on whether the supplier is local or international. All shipping timeframes are displayed on our website for every book.
Please provide your order number so I can assist you with your enquiry.
~Luisa
Delivery took a month and still waiting…
Delivery took a month and still waiting for one more book to be delivered.
You have to pay for return postage. Too complicated.
August 14, 2025
Unprompted review
Reply from Booktopia
Hi Rene,
Thank you for reaching out. Pease provide your order number to assist you with your order.
I can confirm that if you are returning an item due to a change of mind, you will have to pay for return postage. If the parcel is unopened then you can just put Return To Sender on the parcel and return it without having to pay for postage.
Please reach out with your order number so we can assist you further.
~ Luisa
Poor communication
Any time there is a problem with your order, you are not notified. You need to reach out to them before they will action anything. Have had this happen three times and I will not use them again. Tried to support an Australian business but they have made it not worth it.
August 11, 2025
Unprompted review
Reply from Booktopia
Hi Ally,
Thank you for taking the time to provide us with your feedback. I do apologise for the poor customer experience.
I have sent the feedback through to the appropriate department in order to improve our customer service, customer communications and to provide a better customer experience.
If you have an order number I can have a look at the order for you or reach out if you have any further concerns.
~ Luisa
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