Bookvip Reviews 674

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Bought a 5 night all inclusive Mexico vacation package with Bookvip. I have an open date package. Called to book and was told by Monster RG that I had to pay another $400+ to book my fully paid vaca... See more

Rated 1 out of 5 stars

Scammers. My partner has been scammed by this company from England from a completely separate website. For 6 months they have been taking a monthly amount from his account without his knowledge and he... See more

Rated 1 out of 5 stars

Lies. Deception. & More Lies If you notice the reviews on here, they're mostly by quite a few people with one reviews, meaning they're either fake accounts or paid marketing to have these reviews... See more

Company replied

Rated 1 out of 5 stars

The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Unsold.com took payment for hotel vouchers, but nev... See more

Company details

  1. Travel Agency

Information provided by various external sources

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews


Contact info

1.9

Poor

TrustScore 2 out of 5

674 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

i apply for my trip i call i have…

i apply for my trip i call i have reservations number and yes what i was waiting and waiting and they told me i tranfer you to other departments and nothing happened so these website is fake

April 2, 2019
Unprompted review
Bookvip logo

Reply from Bookvip

Hi Angela

Thank you for bringing to my attention. As the fastest growing travel company in world weaewexperiencing higher call volumes due to spring break/Easter Please contact me directly so can assist and make amends for any inconvenience. James@bookvip.com

James Colligan
Co-Founder
BookVIP

Rated 5 out of 5 stars

We had a wonderful experience at Grand…

We had a wonderful experience at Grand Sirenis Mexico. We stayed in ACAT which was very close to restuarsnts, pools, and entertainment. Of the 9 resorts we have been to in the last 15 years this one WINS in Food, Child Kids Club, Entertainment, and Kids activities. The views on beach beat all we have seen as well. Just impressed and as an added bonus this is Air Conditioning in restuarants and believe me this is a big deal when you have had the opposite of sweating while eating. Great time overall!!!

March 30, 2019
Unprompted review
Rated 5 out of 5 stars

100% Positive Experience!

We kept waiting for the "catch" because BookVip seemed too good to be true - but it never came! Everything they promised was delivered and they were very helpful and professional throughout the entire process. We got a dream vacation at a fraction of the cost!

March 30, 2019
Unprompted review
Rated 1 out of 5 stars

Book VIP only cares about booking…

Book VIP only cares about booking vacations to send people to timeshare presentations. They are not a travel agent even though they dress up like one. The information they gave me was all wrong. These are facts:
1. Presentation supposed to take 90 minutes, took 6 hours and was held captive.
2.Claimed resort was a 4.5 star rated resort, it was not.
3.Claimed the airport was 1 hour away, it was not. It took over 4 hours from landing to check in.
4. Claimed 5 restaurants on site to choose from, there was not.
I highly recommend you do not book with them. Better off going on Cheap Carribean . com.

March 4, 2019
Unprompted review
Bookvip logo

Reply from Bookvip

Hello Mary Anne,

Thank you for feedback however, please contact me as this review doesnt make sense as we dont have ANY resort that is 4 hours away from an aiport which you see by any Google search. The purpose of an airport and how resorts get people to go to their resort is by making it accesible so we definitely do offer any promotions to resorts 4 hours away. Please contact me so can look into your reservation issue. James@bookvip.com

I am proud in the fact we have sent over 1 million happy customer and have more customer video testimonials reviews than any travel web site in the world. http://www.bookvip.com/sitereviews

Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages UP to 83% Off

https://youtu.be/8xvEe7L3v4E

James Colligan
Owner
BookVIP.com

Rated 5 out of 5 stars

Phenomenal service

Phenomenal service! We cannot be more grateful to have found Bookvip for our vacation. It’s is because of them that we were not only able to enjoy ourselves, but also able to save a substantial amount of money while away. Thanks again Bookvip!

February 28, 2019
Unprompted review
Rated 1 out of 5 stars

I get a website called freebies frency…

I get a website called freebies frency they told me I won a trip to a few different locations just pay the taxes It was 4days & 3 nights in a luxuary hotel I spelled that wrong anyway it also said this is not a timeshare scam I went on trustpilot to read reviews about this company BookVip I read some good reviews but when I read more about it they give people another vacation to give them good reviews . I saw that people did not get the correct booking they took a lot more money off there credit card than was stated in the ad & they couldn't get it back They mixed up the bookings for the wrong hotel they were not told they have to be a couple with the same address They did have to go to meetings to get you to plan your retirement to the place they visited & they would not return peoples calls when they had a problem with anything . If they get a bad review they make up lies to make it seem like it wasn't there fault & to call them and they would correct the problem that never happened either How can people trust anyone if they want to lie about everything they do I admit I was excited to see I won something like this until I checked into it no way am I going to fall for this BS !!! They say if its to good to be true than it probably is !!! You can keep your vacation & the headaches & lose of money that would happen if I did this & also they were on the phone for 30 minutes just to set up the reservation to a person that barely speaks English & were told someone would get back with them which never happened What a BIG FAT SCAM!!!!!

February 27, 2019
Unprompted review
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Reply from Bookvip

Hi Tori

Thank you for your feedback BookVIP is the #1 provider of first time visitor promotional packages in the world. The reason BookVIP has over 3.9 million vetoed followers on Facebook and send over 100,000 families per year on vacation is because our customers save up to 83% off the retail rate with our first time visitor packages. We have saved our customers over $100 million in vacation savings. As the co-founder I stand behind our packages 100% as we give families the opportunity to take highly discounted vacations and spend time together that otherwise might not been able to afford it like this family below. Most of our business is from customer referrrals. Life is short and I encourage people to take vacations either with us or any anyone else Please free to contact me directly at James@bookvip.com

James Colligan
Co-Founder
BookVIP

Westgate Orlando Customer Review
https://youtu.be/ArCZUotmCVM



Rated 1 out of 5 stars

I signed up for a $99 deal in Las…

I signed up for a $99 deal in Las Vegas. I was pretty sure that for the low price, there would be a presentation trying to sell me a timeshare. No big deal, I can sit in a room for an hour or so and listen to someone, actually several people, try and persuade me that a timeshare, Is a good investment. (It’s not). I signed up online and paid out the 99 bucks and even bought the upgrade. However, when I went to schedule the trip, I was advised that I was too old to receive the package. If you are 68 years old or over, you are considered a bad risk. I guess they assume that being in your 70’s is not a good thing for these resorts. But think about that. Who goes on these trips? Young people who are struggling to make ends meet or retired professionals with money in the bank and time to spend it as they like. But actually, I think they know that anyone that has the time and money to travel is probably smart enough to reject any “deal” on a timeshare.

Now truthfully, I know that Bookvip is only promoting what the resorts are offering and they, the resorts, are setting the qualifications. But I believe that Bookvip has an obligation to show that there are specific qualifications that must be met before they take your money. I did not find this information in a easy to find location on their website and, I think they need to be honest from the get go. I don’t mind the hidden fact that you MUST attend a timeshare sales presentation. Anyone with any sense knows that a $99 deal will come with strings so, just tell the public what the string are and go from there.

February 24, 2019
Unprompted review
Bookvip logo

Reply from Bookvip

Hi Jim,

Thank you for feedback and apologize we weren’t able to except your business and had to refund as the resorta set the eligibility requiements for the first time visitor rate not BookVIP. BookVIP is the worldwide leader in promotional packages with over 3.9 million Followers on Facebook and we send over 100,000 families on vacation each year. We do list the eligibility requirements at the bottom of each special offer web page with the Terms and Conditions link and also on the checkout. If someone does miss it and does not meet the requirements they are refunded. Please feel free to contact me with any questions or suggestions


James Colligan
Co-Founder BookVIP

Rated 1 out of 5 stars

I tried to book a trip through book vip…

I tried to book a trip through book vip and upon me submitting my reservation I received an urgent message to call this number with my reservation number. I called the number and was told by the representative that first of all those dates were sold out and then that due to a restriction with my fiancé's occupation we weren't eligible for the special price! OMG people read the reviews because the bad ones are valid. I read all the reviews and was still skeptical about booking. I will now go through bookit.com to make my reservation since bookvip.com is a joke! While I was on hold my name also flashed on the website stating that I recently booked well that shouldn't flash on the screen until your reservation is confirmed!

February 23, 2019
Unprompted review
Bookvip logo

Reply from Bookvip

Hi Sandra

Thank you for your email. I apologize we weren’t able to accept your business and why you weren’t even charged . The reason our first time visitor promotional are up to 83% is because the resorts are sponsoring the discount in exchange for meeting the resort’s eligibility requirements. The resorts set the requirements not BookVIP. We go over those requirements before you are charged as not everyone is eligible

BookVIP with our 3.9 Million followers Facebook and over 26,000 customer videos reviews - the most of any travel site - is the world wide leader in promotional packages

Please feel free to email me any questions. James@bookvip.com

James Colligan
Owner
BookVIP.com

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with BookVip.com. I’m so thankful to the awesome team for helping me prepare for my trip to Cancun and also being so helpful every time I give them a call. I would recommend BookVip.com to anyone- they have great promotions and help you save a lot of money. Thank you!

February 8, 2019
Unprompted review
Rated 5 out of 5 stars

Saved a lot with Bookvip

Saved a lot with Bookvip. It was amazing experience in Mexico. Never expected we will get a resort in such a good location at a great deal. Thanks guys.

February 5, 2019
Unprompted review
Rated 4 out of 5 stars

I have booked before and had a great…

I have booked before and had a great time, no problems. I booked tonight on a flash sale but haven't received an email confirmation so I called. I was told I should have received an email conformation. Puzzled. Hope it will be as good as last time. :)

January 16, 2019
Unprompted review
Rated 1 out of 5 stars

I booked a trip

I booked a trip, paid & full. When customer service contacted me to ask me a few questions; they then told me that I couldn't use BookVip because i'm not 30. This information was hidden on the terms & conditions, which is at the bottom of the page hidden where you have to hit an external link to even read. The site was quick to take my money, slow to refund it, and never made it CLEAR before purchase that I had to be 30. Lol ok.

December 31, 2018
Unprompted review
Bookvip logo

Reply from Bookvip

Hi Kaylah,

Hello Varunkaushik,

Thank you for your feedback and I am sorry the we were unable to accept your business for that paricular promotional offer. We do have other offers where you only need to over age 21+ and apologize if that wasnt conveyed properly. BookVIP is the leading providing of promotional packges. The reason the packages are up to 83% is because the resorts are subsidzing the discount in exchange for meeting the resort's eligiblity requirements Since the resort is subsidizing the cost of the promotional package, the resort sets the eligibility requirements NOT BookVIP. The requirement's are in Terms & Conditions listed at the bottom of each special offer web page which we go over with every customer before they are charged. Additionally, each resort has different requirements and we have promotional rates for married, cohab and single. My apologies if that wasnt explained properly As an owner I stand behind our promotional packages 100% and you can reach out to me directly James@bookvip.com

I am proud in the fact we have sent over 1 million happy customer and have more customer video testimonials reviews than any travel web site in the world. http://www.bookvip.com/sitereviews

Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages UP to 83% Off

https://youtu.be/8xvEe7L3v4E

James Colligan
Owner
BookVIP.com

Rated 5 out of 5 stars

Most memorable anniversary/birthday EVER

Other than a few shuttle issues (FROM THE HOTEL..NOT BOOK VIP) our expierence was WONDERFUL... WE HAD THE BEST ANNIVERSARY/BIRTHDAY TRIP.. with work so hectic and so wrapped up in life me and my husband both needed a worry free trip and thats what we got. Thank u book vip FOR THIS AWSOME MEMORY.
P.s.- THIS IS THE SECOND TIME WE HAVE USED BOOK VIP AND BOTH TIMES WAS
UN -BELIEVABLE AND JUST AMAZING..
# lifeisaboutthememorieswecreate

December 24, 2018
Unprompted review
Rated 1 out of 5 stars

I have attempted several times to book…

I have attempted several times to book for me and fiance to go to Cabo and everytime it would freeze and I get timed out to get package for $99 have made several trips through other agencies and never had a flaw glad I read these I want to go to Cabo with fiance but not to add more stress and anger that I get from work.. gonna just try and get good deals via other booking agencies.

December 16, 2018
Unprompted review
Bookvip logo

Reply from Bookvip

Hi Gregory,

Thank you for feedback and I checked with our IT department there hasnt been any issues with our site as we sold over 50,000 vacation packages over the weekend. That being said, you can contact me directly and I can look into your issue directly and make ammends for any inconvenience. James@bookvip.com

We have over 3.9 Million followers on Facebook and ent over 100,000 families on vacation this year. We have over 26,000 customer past BookVIP customer videos testimonial video reviews, more than any other travel site in the world. As the owner, I stand behind our promotional packages 100%.

https://www.youtube.com/channel/UCUl85Z3jzqL3lLt_AFx-kbg/videos - Customer Video Reviews

Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages Up To 83%% Off

https://www.youtube.com/watch?v=GEIfEQ6YANQ


James Colligan
Owner
BookVIP.com

Rated 1 out of 5 stars

Wait 3-5 or 13+business days for refund

A friend asked to use my card to book a Mexico vacation with bookvip.com. The website acted like it stalled when I was booking, so I didn’t know that my charges went through. I did this again, but accidentally booked the wrong place, again it stalled, so I didn’t know that my charge went through. My friend wasn’t married and they were under 30 years old, so they didn’t qualify for the trip. We called for a refund. I was told 3-5 business days. I was credited the lesser charge of $99 by business day 4, but it’s 13 business days later and I’m still waiting to be credited the $370. Every time I call they act like that charge was missed, and they assure me they have it taken care of. This is bad business. I am worried for my friends that did book a vacation through bookvip.

December 13, 2018
Unprompted review
Bookvip logo

Reply from Bookvip

Hi Cathy,

Thank you for bring to my attention. My customer service manager will be contacting you to get your refund issue resolved and make ammends for any incovenience.

Best,

James

James Colligan
Owner
BookVIP.com

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