Bought a 5 night all inclusive Mexico vacation package with Bookvip. I have an open date package. Called to book and was told by Monster RG that I had to pay another $400+ to book my fully paid vaca... See more
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Scammers. My partner has been scammed by this company from England from a completely separate website. For 6 months they have been taking a monthly amount from his account without his knowledge and he... See more
Lies. Deception. & More Lies If you notice the reviews on here, they're mostly by quite a few people with one reviews, meaning they're either fake accounts or paid marketing to have these reviews... See more
Company replied
The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Unsold.com took payment for hotel vouchers, but nev... See more
Company details
Information provided by various external sources
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
Contact info
200 S Biscayne Blvd. Suite 2790, 33131, Miami, United States
- 888 849 8450
- james@bookvip.com
- bookvip.com
1.9
Poor
674 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stupid policy
It is simple discrimination company! You have to prove american citizen to book a hotel????I travel the whole world and I Never hear about it.
Hope that anyone who born in another country or have some member if there family from another country never book with this company!
Stupid policy, promotional discount only apply if both couples are american citizens!!! Im a legal citizen, and my husband ( american citizen).
If you dont have hotels available, just dont sell it!!!
My answer because I can not post it,
Never mind !!! I book on BOOKING.com for exactly the same price! Any one ask me for my citizen...EVER
No big deal.
December 12, 2018
Unprompted review
Reply from Bookvip
Hi Mariana,
Thank you for your feedback and apologize for inconvenience. YOU HAVE TO MEET THE RESORT"S ELIGIBLITY REQUIREMENTS TO GET THE PROMOTIONAL RATE. YOU CAN BOOK ANY HOTEL FOR THE FULL RATE. BookVIP is the largest provider of first time vistor motional packages in the world. The reason the packages are up to 83% off the retail rate is because the resort's are sponsoring the promotional rate in exchange for meeting the eligibility requirements and attending the resot preview. Our prices are up be up to 83% less than Booking.com which is we have done over 1 million vacations
The resorts set the elibility requirements NOT BookVIP The eligiblity requirements are listed at the bottom of each hotel offer web page listed "Terms & Conditions" We have hundreds of different promotional packages with different requirements. Some resort offer promotioonal rates for singles as well and for residents of countries outside the US as well. Please contact me directly at James@bookp.com
We have over 3.9 Million followers on Facebook and ent over 100,000 families on vacation this year. We have over 26,000 customer past BookVIP customer videos testimonial video reviews, more than any other travel site in the world. As the owner, I stand behind our promotional packages 100%.
https://www.youtube.com/channel/UCUl85Z3jzqL3lLt_AFx-kbg/videos - Customer Video Reviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages Up To 83%% Off
https://www.youtube.com/watch?v=GEIfEQ6YANQ
James Colligan
Owner
BookVIP.com
THIS IS A TOTAL SCAM RIP OFF
THIS IS A TOTAL SCAM RIP OFF. AFTER GETTING MY BANK INFO I NEVER GOT A PAGE TO BOOK DATES ETC. I CALL TO GET A REFUNG OF $39.00 $59.00 $39.00 AND THEY HAVE NO RECORD OF MY RESEVERATIONS AND GOING THROUGH PURE HADES TO GET MY MONEY. THEY INSTANTLY REFUNDED THE 2 $39.00 BUT REFUSE TO REFUND THE $59.00
BILLY GARDNER
EASTERN TN.
November 16, 2018
Unprompted review
Reply from Bookvip
Hi Billy,
Thank you for your feedback and apologize for inconvenience. The reason for the confusion is you were only charged once for $59 which was refunded. The reason there wasnt a second refund for $39, is because you never charged. However, please contact me direclty at James@bookvip.com as would like to make ammends for the inconvenience James@bookvip.com Thank you
BookVIP is the largest provider of first time vistor motional packages in the world. The reason the packages are up to 83% off the retail rate is because the resort's are sponsoring the promotional rate in exchange for meeting the eligibility requirements and attending the resot preview. The resorts set the elibility requirements NOT BookVIP The eligiblity requirements are listed at the bottom of each hotel offer web page listed "Terms & Conditions" We have over 3.9 Million followers on Facebook, sent over 100,000 families on vacation this year. We have over 20,000 customer past BookVIP customer videos testimonial video reviews, more than any other travel site in the world. As the owner, I stand behind our promotional packages 100%.
https://www.youtube.com/channel/UCUl85Z3jzqL3lLt_AFx-kbg/videos - Customer Video Reviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages Up To 83%% Off
https://www.youtube.com/watch?v=GEIfEQ6YANQ
James Colligan
Owner
BookVIP.com
A complete scam - stay away!!!
A complete scam. Asking for personal information and after telling you you were approved they keep on changing their mind.
No refund was given to us after cancellation.
We’re disputing it with the credit card company.
November 15, 2018
Unprompted review
Reply from Bookvip
Hello Elado
Thank you for your feedback. Please contact me directly so can look into your reservation issue. James@bookvip.com Thank you
BookVIP is the largest provider of first time vistor motional packages in the world. The reason the packages are up to 83% off the retail rate is because the resort's are sponsoring the promotional rate in exchange for meeting the eligibility requirements and attending the resot preview. The resorts set the elibility requirements NOT BookVIP The eligiblity requirements are listed at the bottom of each hotel offer web page listed "Terms & Conditions" We have over 3.9 Million followers on Facebook, sent over 100,000 families on vacation this year. We have over 20,000 customer past BookVIP customer videos testimonial video reviews, more than any other travel site in the world. As the owner, I stand behind our promotional packages 100%.
https://www.youtube.com/channel/UCUl85Z3jzqL3lLt_AFx-kbg/videos - Customer Video Reviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages Up To 83%% Off
https://www.youtube.com/watch?v=GEIfEQ6YANQ
James Colligan
Owner
BookVIP.com
The resort is a bit dated
The resort is a bit dated. Our room had several things wrong and it smelled liked an old wet mildew mop. After, several complaints we were moved to a smaller but much better room.
We loved Cabo, Everyone must go see with your own eyes
The staff was outstanding. The food was great. We enjoyed the live night shows.
November 2, 2018
Unprompted review
It was a great resort we loved it
October 29, 2018
Unprompted review
My vacation stay was excellent
My vacation stay was excellent! Thank you so much for the easy booking experience!
October 29, 2018
Unprompted review
I love Bookvip!!
I love Bookvip!!! My husband and myself have used their services for the past two vacations we have taken and everything is as described. I have nothing but good experiences with them and will continue to use them in the future when I want a vacay!
October 24, 2018
Unprompted review
TOTALLY UNETHICAL WOULDN'T RECOMMEND IT…
TOTALLY UNETHICAL WOULDN'T RECOMMEND IT TO ANYONE FRAUDS - One of the worst organisations you'll deal with they advertise it as $499 all inclusive for the Krystal Cancun resort but dont tell you you have to sit through a time share presentation , later during the call they also added another $100 saying its hotel fee etc also was asking for my as well as my wife's annual income which doesn't seem right if your booking a vacation.
October 20, 2018
Unprompted review
Reply from Bookvip
Hello Varunkaushik,
Thank you for your feedback and I am sorry the we were unable to accept your business..BookVIP is the leading providing of promotional packges. The reason the packages are up to 83% is because the resorts are subsidzing the discount in exchange for meeting the resort's eligiblity requirements Since the resort is subsidizing the cost of the promotional package, the resort sets the eligibility requirements NOT BookVIP. The requirement's are in Terms & Conditions listed at the bottom of each special offer web page which we go over with every customer before they are charged. Additionally, each resort has different requirements and we have promotional rates for married, cohab and single. My apologies if that wasnt explained properly As an owner I stand behind our promotional packages 100% and you can reach out to me directly James@bookvip.com
I am proud in the fact we have sent over 1 million happy customer and have more customer video testimonials reviews than any travel web site in the world. http://www.bookvip.com/sitereviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off
https://youtu.be/8xvEe7L3v4E
James Colligan
Owner
BookVIP.com
My husband and I just recently got…
My husband and I just recently got married April 2nd 2018 we booked us a trip bookvip we went to Los Cabos Mexico for our honeymoon we had a wonderful time everyone was nice the hotel was nice and clean we stayed at the Krystal Grand Hotel the trip was just great all exclusive paid it was a lifetime dream I would like to thank bookvip for a wonderful honeymoon
October 11, 2018
Unprompted review
!!!!!!!!!!There are No Good Deals!!!!!!!!!!!!!!!
Complete Garbage Scammers. Planned and Signed up months ahead. I was under the impression I was receiving this deal due to my time volunteered to sit in a timeshare seminar for 90 minutes. I had no problem with that being part of the deal. What I did have a problem with was i had PAID and they received my money and held on to it for a couple months only to tell me once i was ready to make a reservation That me and my Fiance do not qualify. Okay so you get away with just taking my money for a bit? I am now waiting for my refund.....waiting for MY money...and waiting on a confirmation email. A HUGE waste of my time and maybe my money too. Who knows ill wait and find out. For the people that run this company I can only imagine you are some of the sleaziest, corrupt, immoral, hardly human People. And for the people that work for them I am sorry you have to live such an unsatisfying life knowing you help these kind of soulless People. I promise you could be doing something better with your life. "There are no GOOD DEALS". If I end up not receiving my money or if i have to wait any extra time after i am expected to receive it then all Hell will break loose. You deny me of my planned and paid for Trip because I am not 26 yrs of age??? But age is a number and i bet you dont know who your dealing with. Stay away Stay away Stay away. Sure wish I had that refund now so i can plan my whole new Vacation from scratch. Complete waste of my time. And will be a waste of yours as well.
October 4, 2018
Unprompted review
Reply from Bookvip
Hello Mysteria,
Thank you for your feedback. Please contact me directly so can look into your reservation issue. James@bookvip.com
BookVIP is the largest provider of first time vistor motional packages in the world. The reason the packages are up to 83% off the retail rate is because the resort's are sponsoring the promotional rate in exchange for meeting the eligibility requirements and attending the resot preview. The resort's set the elibility requirements NOT BookVIP The eligiblity requirements are listed at the bottom of each hotel offer web page listed "Terms & Conditions" We have over 3.9 Million followers on Facebook, sent over 100,000 families on vacation this year. We have over 20,,000 customer past BookVIP customer videos testimonial video reviews, more than any other travel site in the world. As the owner, I stand behind our promotional packages 100%, Y
https://www.youtube.com/channel/UCUl85Z3jzqL3lLt_AFx-kbg/videos - Customer Video Reviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages Up To 83%% Off
https://youtu.be/8xvEe7L3v4E
James Colligan
Owner
BookVIP.com
If I could give 10 stars I would
If I could give 10 stars I would. Book VIP is legit and the resort was just as awesome
October 2, 2018
Unprompted review
After booking
After booking, it required that we call the office. After calling the office, they say that the booking required a "Married Couple or Family". WHERE WAS THAT ON THE BOOKING PAGE? It is simple discrimination and you should not be f**king with people's lives. This is absolute garbage and I would avoid them at all costs.
September 27, 2018
Unprompted review
Reply from Bookvip
Hello Dev,
Thank you for your feedback.BookVIP is the leading providing of promotional packges. The reason the packages are up to 83% is because the resorts are subsidzing the discount in exchange for meeting the resort's eligiblity requirements Since the resort is subsidizing the cost of the promotional package, the resort sets the eligibility requirements NOT BookVIP. The requirement's are in Terms & Conditions listed at the bottom of each special offer web page which we go over with every customer before they are charged. Additionally, each resort has different requirements and we have promotional rates for married, cohab and single. My apologies if that wasnt explained properly As an owner I stand behind our promotional packages 100% and you can reach out to me directly James@bookvip.com
I am proud in the fact we have sent over 1 million happy customer and have more customer video testimonials reviews than any travel web site in the world. http://www.bookvip.com/sitereviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off
https://youtu.be/8xvEe7L3v4E
James Colligan
Owner
BookVIP.com
Very disappointed due to the dishonesty…
Very disappointed due to the dishonesty and lack of integrity . My vacation was total ruined the resort i was at was not the same resort as the picture. Did not have a water park but they offered me free tickets as if it was. Totally b.s very upset my kids had there heart set on this vacation.
August 26, 2018
Unprompted review
Reply from Bookvip
Hi Jaysen,
Thank you for your feedback. Please contact me so I can look into your reservation issue and make ammends for any inconvenience this may have caused
James@bookvip.com
James Colligan
Owner
BookVIP.com
Me and my husband had a amazing time at…
Me and my husband had a amazing time at oasis sen in Cancun Mexico!!! The customer service was awesome!!! They really made you feel at home!!!
July 27, 2018
Unprompted review
I love BookVIP!!
I love BookVIP!!! I recently stayed at The Berkley in Las Vegas and it was AMAZING. We had a 2 bedroom suite and I couldn't believe my eyes when I saw that the suite had 2 separate kitchens...I was out done!! This was my second BookVIP vacation and the accommodations were remarkable again. This company is a game-changer when it comes to saving money on vacation!
I would definitely recommend this company and am looking forward to my next BookVIP vacation.
July 9, 2018
Unprompted review
Total Scam
Total Scam! Booked a reservation nearly 5 months ago. Called to confirm it a few weeks before our scheduled departure. I was told that everything was fine and that I would receive confirmation within a few days of travel. Called the day of travel because I had not received an email. Sure enough the reservation has been canceled because the room that I had requested was no longer available. Of course they said they would issue a refund however, considering the day of travel obviously very inconvenient and very disappointing for our family. Not worth a dime. booked a reservation nearly 5 months ago. Called to confirm it a few weeks before our scheduled departure. I was told that everything was fine and that I would receive confirmation within a few days of travel. Called the day of travel because I had not received an email. Sure enough the reservation has been canceled because the room that I had requested was no longer available. Of course they said they would issue a refund however, considering it was the day of travel obviously very inconvenient and very disappointing for our family. Not worth a dime. Please if you have booked with them request a refund before even buying plane tickets.
July 5, 2018
Unprompted review
Reply from Bookvip
Hello Tamara,
Thank you for your feedback. As we discussed with you on the phone today, we reached out you mutiple times on the phone number you gave us which is different then the current one you are using to let you know the promotional property was not available which is why the reservation was not confirmed.
BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews.
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off
https://youtu.be/8xvEe7L3v4E
Thank you very much for your help I am…
Thank you very much for your help I am very satisfied with the help of Marcia Tenhundfeld
General Manager and James.
July 5, 2018
Unprompted review
I called to book VIP in Orlando we were…
I called to book VIP in Orlando we were in Orlando because my gf is a traveling nurse & are staying here for a few months. We 1st called & they didn't have the dates anywhere called back & he said yes we do so we were ready to book. Where we are staying is in Seminole county & now we can't come there but oh wait maybe u can after all this back I forth I decided to forget it. THE REAL KICKER IS WE WERE GONNA PURCHACE A TIME SHARE! Thx book Vip way to do business. Sincerely !
June 30, 2018
Unprompted review
Reply from Bookvip
Hi Lisa,
All the BookVIP first time promotional are up to 80% off the retail rate which in many cases is savings from $1000- $1500. The resort's are subsdizing the cost of the room in exchange for meeting the resort's eligiblity requirments. Unfortunately, the Resort's set for eligbility requirement's for the promotional rates NOT BookVIP and they do not allow for Orlando anyone from Seminole county with the promotional rate.
BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews.
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off
https://youtu.be/8xvEe7L3v4E
scam
call them, if they can't answer your questions they will just hangup. so unprofessional.
read all reviews, how fake they are other than bad reviews...
June 22, 2018
Unprompted review
Reply from Bookvip
Hello TM,
Thank you for your feedback. Please contact me directly so can look into your call issue as we have a call center in 3 different countries open 24/7 365 days a year. . BookVIP is the leading provider of first time visitor promotional packages in the world. The reason the packages are up to 80% off the retail rate is because the resort's are sponsoring the first time visitor discount for meeting the resort's eligiblity requirements. Please contact me directly James@bookvip.com
BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews.
James Colligan
BookVIP.com
Owner
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