Bookwell Reviews 

198
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

They listed our business without permission and are displaying incorrect, misleading information. I brought this to their attention many months ago, and they fail to respond. Should be shut down by re... See more

Rated 1 out of 5 stars

I used to find Bookwell great, however every booking I have made more recently with Bookwell has been cancelled. It’s really frustrating when it happens just before the scheduled time- this weekend i... See more

Company replied

Rated 1 out of 5 stars

They have listed my personal address for a business but I have no such business. This is a huge security issue. I have tried calling their Support number listed but line is dead every time. Do not tru... See more

Rated 2 out of 5 stars

Location feels very cheap and nasty. Only went back for a second time because it was messaged to me that the appointment would be 15% off but never got the discount or was even asked about it when pay... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

Instantly book your next beauty or wellness experience online with Bookwell.


Contact info

1.2

Bad

TrustScore 1 out of 5

198 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(198)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On a daily basis

On a daily basis, i'm struggling a lot with my time management I don't know when should I go and pamper myself because of my busy schedule but now, when I found out that there's this website called Bookwell, setting an appointment has never been this easy. Thanks to you guys! :)

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Great site

I found it really easy to search and compare, plus it saved me a bunch of time by being able to book online. I had some questions and the customer service was really helpful and quick to come back to me. Would highly recommend 👌

September 26, 2019
Unprompted review
Rated 3 out of 5 stars

Bookwell is a very easy website to use…

Bookwell is a very easy website to use to book treatments and you get automatic email & texts to confirm the booking. However, when i got to the store they had no knowledge of my booking and even further was asked to pay when leaving even though i already had on this website. They asked for proof (bank statement & email) before calling a number to confirm payment.

September 26, 2019
Unprompted review
Rated 4 out of 5 stars

Very happy

Very happy. I have fine hair and the curl drops out very quickly. Walter did a great job and the curls lasted 2 days!

September 25, 2019
Unprompted review
Rated 1 out of 5 stars

It takes way to long to receive your money for the treatments

I already had an online booking system but thought I would give Bookwell a try to increase my online presence. Unfortunately I didn't get much business at all from being on Bookwell and then had to wait for weeks to receive my money. I will stick with the online booking system that I have now. It is much better for me.

September 25, 2019
Unprompted review
Rated 1 out of 5 stars

The shop's internet was apparently down…

The shop's internet was apparently down when my booking came in so they didn't get it. I still got a confirmation message and text message so I showed up and they couldn't fit me in. I booked it the day before my holiday so I could have fresh nails to last the holiday so I had no time to rebook. I won't be using this service again.

September 25, 2019
Unprompted review
Bookwell logo

Reply from Bookwell

Hey Anja, thanks for taking the time to leave your review for Bookwell. We apologise about the mix up with your booking, this is far from the outstanding service we aim for our customers like you. I am personally reaching out to the venue to clarify the matter, and ensure this doesn't happen again in future. We hope you will give us another chance. A big thank you from all of us here at Bookwell HQ.

Rated 2 out of 5 stars

It cancelled my booking by itself.

I don't trust Bookwell anymore as it has sent me messages that my hairdresser cancelled my appointment and sent a message to my hairdresser that I cancelled the appointment, when no one cancelled the bookings at all.

September 25, 2019
Unprompted review
Bookwell logo

Reply from Bookwell

Hey Christy, thank you for taking the time to leave your feedback. We sincerely apologise, this must have been really frustrating for you thinking your booking was confirmed. I will investigate and reach out to you personally. This is far short of the outstanding customer service we wish to provide our customers, so thank you for your feedback to help us improve - from all of us here at Bookwell HQ.

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