They listed our business without permission and are displaying incorrect, misleading information. I brought this to their attention many months ago, and they fail to respond. Should be shut down by re... See more
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See what reviewers are saying
I used to find Bookwell great, however every booking I have made more recently with Bookwell has been cancelled. It’s really frustrating when it happens just before the scheduled time- this weekend i... See more
Company replied
They have listed my personal address for a business but I have no such business. This is a huge security issue. I have tried calling their Support number listed but line is dead every time. Do not tru... See more
Location feels very cheap and nasty. Only went back for a second time because it was messaged to me that the appointment would be 15% off but never got the discount or was even asked about it when pay... See more
Company replied
Company details
Information provided by various external sources
Instantly book your next beauty or wellness experience online with Bookwell.
Contact info
L2, 696 Bourke Street, 3000, Melbourne, Australia
- 1300 856 405
- info@bookwell.com.au
- bookwell.com.au
1.2
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Easy enough.
Used to book accommodation. Was relatively quick and easy.
September 25, 2019
Unprompted review
Great / efficient service!
September 25, 2019
Unprompted review
A great blow dry with Lulu
A great blow dry with Lulu, she always does an amazing job. Very happy with her service every time. I will definitely return
September 25, 2019
Unprompted review
I'm sick of all. The emails
I'm. Sick of getting emails and smss just for a haircut. You need to give customers the options to opt out.
September 25, 2019
Unprompted review
Reply from Bookwell
Hey Aaron, thank you for taking the time to leave us your review. Our apologies about the emails, that must have been really frustrating for you. I would be happy to opt you out of them, and will be in touch with you personally to rectify. We are glad to hear your feedback, as it helps us improve our service to customers. A big thank you from all of us here at Bookwell HQ.
Fantastic service
Fantastic service. Highly recommend using BookWell
September 25, 2019
Unprompted review
We love going to get out hair cut…
We love going to get out hair cut there. Will always go back...
September 25, 2019
Unprompted review
easy to use and simple format
September 25, 2019
Unprompted review
Appointment not known on arrival
Went to booked appointment to find no appointment expected, thankfully opportunity immediately was given for service. Won't be utilising Bookwell again.
September 25, 2019
Unprompted review
Reply from Bookwell
Hey Vandra, thanks for taking the time to leave your feedback. That must have been really frustrating that the venue did not have your booking on arrival - I can confirm we did let the venue know by SMS, email and phone call at the time, where they confirmed your booking. I am reaching out to the venue as a matter of priority to ensure that this doesn't happen again in future, we want to ensure the highest level of service for our valued customers like you. A big thank you from all of us here at Bookwell HQ, this insight helps us improve!
I love that I can book a time that…
I love that I can book a time that suits me ... whenever I have the time. No business hours and no having to book weeks ahead
September 25, 2019
Unprompted review
Inaccurate opening hours
Inaccurate opening hours. Payment taken at time of booking. Booking cancelled half an hr before booking time with no reason. Still waiting on refund. Not recommended.
September 25, 2019
Unprompted review
Reply from Bookwell
Hey Ashleigh, thanks for taking the time to leave your feedback. We sincerely apologise about your experience with inaccurate hours, booking cancellation and awaiting your refund. I am making this a matter of priority to look into, as this isn't the level of service we aim for as a business. I am personally going to look into your booking and be in touch with you with an update. Thank you for your time, we hope to impress you enough from here to have you use Bookwell in future. A big thank you from all of us at Bookwell HQ.
Very easy to book on line as I couldn't…
Very easy to book on line as I couldn't get through on the phone.
September 25, 2019
Unprompted review
So quick and easy
September 25, 2019
Unprompted review
Excellent service and always friendly
Excellent service and always friendly! I had my new born baby with me and they were very accommodating x
September 25, 2019
Unprompted review
Great service
September 25, 2019
Unprompted review
Great app
Great app. I've had no issues the times I have used it :)
September 25, 2019
Unprompted review
Always a pleasure to spend a few hours…
Always a pleasure to spend a few hours at the salon
September 25, 2019
Unprompted review
Always no availability
Always no availability
Can’t see the real time availability for the place.
September 25, 2019
Unprompted review
Reply from Bookwell
Hey HH, thanks for taking the time to leave a review, we are always looking for ways to improve here at Bookwell. We can appreciate it must have been frustrating not to be able to find the availability you were after, our sincere apologies. The team is always very happy to help find you alternative available venues when you book with us. We hope you will give us another chance in future, and our support team is always there to help if you would like some first hand expertise to guide you through the process. A big thank you from us all at Bookwell HQ, your feedback is really valuable to us!
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