UK Bookworms Ltd Reviews 190

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often describing the books as fantastic, lovely, and in perfect condition. Many people also highlight the wide selection available, noting that it caters to various ages and genres, making it easy to find exciting options. The delivery service is frequently praised for being quick, prompt, and well-packaged, ensuring items arrive safely and on time. However, some customers also noted issues with postage, mentioning instances where the correct postage wasn't paid, leading to delays in receiving their orders. A few other people also felt that the postage was very slow or that the company was slow to dispatch items.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the fantastic quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent value for money. Regular updates of new titles are advertised on their socials and discount codes are available to reduce the online price of £3 per book to £2.50 each. The website is easy t... See more

Company replied

Rated 5 out of 5 stars

Amazing products, amazing customer service and nothing is too much trouble for Jenny the owner. She is always friendly and approachable. She will go out of her way to help and support. The books are f... See more

Company replied

Rated 5 out of 5 stars

Absolutely lovely books - the ones I bought were Maisy and a Sophie book to help my non verbal 3 year old and a poo in the zoo book for my nephew at 1 year old he loves it! Perfect condition and deliv... See more

Rated 5 out of 5 stars

What a delightful children’s book that I bought for my grandsons. Excellent price, quality. Postage was reasonable and the whole process was hassle free. I most certainly intent to buy more books from... See more

Company replied


Company details

  1. Childrens Book Store

Written by the company

We pride ourselves on making books for children both affordable and accessible by working with schools and offering both online and in person sales


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service. Arrived in a couple of days after purchasing. Lovely book. All as advertised xx thank you

August 28, 2025
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Reply from UK Bookworms Ltd

thanks for leaving us a lovely review

Rated 5 out of 5 stars

What a delightful children’s book that…

What a delightful children’s book that I bought for my grandsons. Excellent price, quality. Postage was reasonable and the whole process was hassle free. I most certainly intent to buy more books from this seller

August 26, 2025
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Reply from UK Bookworms Ltd

thanks for leaving us a lovely review - we look forward to sending you more orders

Rated 5 out of 5 stars

The books are amazing

The books are amazing, the groups of pupils I read them too love them. A lot of role play happens using masks to help.
They also. Enjoy the activities.

August 18, 2025
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Reply from UK Bookworms Ltd

thanks for taking the time to leave a lovely review - we're really happy to hear the pupils enjoyed the books

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, well packaged so books don't get damaged.

August 5, 2025
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Reply from UK Bookworms Ltd

thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Kids story books

Excellent from ordering to delivery . Quick and easy .item exactly as described

July 9, 2025
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Reply from UK Bookworms Ltd

thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Brilliant support and customer service

The lady I spoke to on phone was so helpful and my child received all books at school the very next day. Excellent service!

July 1, 2025
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Reply from UK Bookworms Ltd

we're so pleased your school enjoyed their virtual sale and that your child got some new books too

Rated 5 out of 5 stars

Lovely books

Easy to access website, great price for the books I purchased and lovely books which arrived quickly. Thank you.

June 13, 2025
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Reply from UK Bookworms Ltd

thanks for taking the time to leave us a review

Rated 1 out of 5 stars

They didn't pay the right postage for…

They didn't pay the right postage for my delivery so didn't get it .They did sort it out in the end but I hadcro tell them they had made a mistake they didn't spot it and I waited days before first was resolved, the books were ordered as a present and didn't make it

June 2, 2025
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Reply from UK Bookworms Ltd

This isn’t really the full story though. A mistake was made when the parcel label was created. Within minutes of you highlighting the problem to us, we offered to cover the additional costs so that you wouldn’t be out of pocket but you asked for a refund. We gave you a credit for a free delivery on your next order, which you’ve used and received that delivery faster than quoted and with no issues and we’ve also refunded your original order in full. We’ve apologised multiple times for the inconvenience and we’re unsure of how we could have done more to resolve the matter.

Rated 5 out of 5 stars

A very happy customer

Excellent value for money. Regular updates of new titles are advertised on their socials and discount codes are available to reduce the online price of £3 per book to £2.50 each. The website is easy to navigate. A wide selection of books are available and categorised by age and genre for easy reference to specific topics. The delivery was quick and the books were packaged well to reduce the risk of damage during delivery.

May 6, 2025
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Reply from UK Bookworms Ltd

Many thanks for taking the time to write such a lovely and detailed review. It’s lovely to read and helps potential customers too.

Rated 5 out of 5 stars

Lovely books

Lovely books at a great price with quick delivery.

April 28, 2025
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Reply from UK Bookworms Ltd

Thanks for taking the time to leave us a review

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