Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was quick and easy and a lot cheaper than my previous firm qouted
Registering with Boom for my car insurance was pretty straightforward. The premium was competitive, about £15 a month less than what I was paying before so made sense.
Nice service, reasonable price, quick quote response,easy process to complete the questionnaire and sign the contract. Definitely will recommend Boom to my friends and colleagues.
4.3
Excellent
8K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible customer service cannot get…
Terrible customer service cannot get through no phone number and need to cancel my policy
May 6, 2026
Reply from boom
Hi Francesca,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
I m happy with boom
May 5, 2026
One Of Leading insurers great customer…
One Of Leading insurers great customer service will recommended kind regards sj
May 5, 2026
Simple to use
April 28, 2026
I just want to speak to someone to…
I just want to speak to someone to transfer my policy to my new car!!
Please respond to my emails or have someone available on webchat
Edit*
0170103 - policy
Try reading any of the 5 emails I've sent you in 24 hours.
Day 2 of being in a queue to speak on webchat.
Edit2*
I dont want to log a complaint i literally just want to talk to someone!!!!!!!!!
Edit 3*
Called and spoke with the complaints team who helped me change my policy - 08004402483
May 5, 2026
Unprompted review
Reply from boom
Hi,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
No customer service. Avoid at all cost unless you like to wait for a unless bot that will send you around in circles
My email got hacked a month before my insurance was going to get renewed. I found it impossible to get in contact with them. Every time I went to contact them by their bot it said i had an hour wait. My screen kept going blank after 10 minutes and I couldn't cancel my renewal. This is why I will never go with boom insurance again. I tried getting in contact with their accident team and they couldn't give me a contact number because they don't personally deal with any claims. They out source it. Awful experience, through no fault of mine. Now I'm going to have bad credit rating just because of BOOM.
Date 05/05/2026.
You have replied to my message above. But as you know you don't send out any paperwork so therefore if my email has been compromised/ hacked how can I get my policy number when you keep sending the 4 digit key code to my compromised email address. How incompetent you really are it's unbelievable. By the way I replied like this because you're reply button dose not work hence you send honest customers around in circles just like your bot does
May 5, 2026
Unprompted review
Reply from boom
Hi Jazz,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
We'd like to investigate and if you do not have your policy details, you can either email the support team on support@boom.co.uk or alternatively if you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Horrible communication so I recently I…
Horrible communication so I recently I purchased a policy they’ve taken the payement but not even sent me the policy confirmation or anything.And the worst thing is I’ve been trying to get through to them for days comnsisyemt phone calls and live chats I’ve literally waited on the phone for 3 hours twice
May 4, 2026
Unprompted review
Reply from boom
Hi Jamal,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
I was very satisfied for my request
April 26, 2026
Very simple to use and quick response
May 2, 2026
I expired your service from a friend…
I expired your service from a friend and I really like it
May 2, 2026
Easy and very professional services
April 25, 2026
There is no one to talk to about…
There is no one to talk to about issues.
I can’t even cancel
April 25, 2026
Reply from boom
Hi Peter,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
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