Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was quick and easy and a lot cheaper than my previous firm qouted
Registering with Boom for my car insurance was pretty straightforward. The premium was competitive, about £15 a month less than what I was paying before so made sense.
Nice service, reasonable price, quick quote response,easy process to complete the questionnaire and sign the contract. Definitely will recommend Boom to my friends and colleagues.
4.3
Excellent
8K reviews
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very good service
May 1, 2026
Good service
April 24, 2026
it was easy to set up my insurance the…
it was easy to set up my insurance the price was fantastic a very simple process easy to use 100%
May 1, 2026
Easy to organise and a good price
Easy to organise and a good price. The app is easy to use and everything that you need is there at your fingertips.
May 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hope you don't need to talk to a human
Buying a new car trying to adjust my insurance to reflect that the online system keeps telling me there's something wrong trying to get hold of a human is nion impossible either tells you you got a 60 minute wait and then disconnect you after about 20 minutes or just tell you everybody's too busy to help you now we're going to have to cancel my insurance to go somewhere else to be able to insure my new vehicle absolutely appalling
Edit 0070422 no info request has come through yet so I will put it here for you
Edit2
The irony just on my way to collect the new car after I have sorted a new policy they decided to call me to late now thanks
And to cancel a policy guess what you need to talk to a human what a joke
BOOM if you read this just cancel my policy I have wasted far to much time with you now.
May 1, 2026
Unprompted review
Reply from boom
Hi Will,
We're sorry to hear about the experience you've had.
We will investigate what's happened here, we have located your policy with the reference number provided and a complaint has been raised for you.
Your comments have been added to your complaint and the team will be in contact with you
Team boom
Team boom
Awful company can’t talk to anyone been…
Awful company can’t talk to anyone been on the live chat for over 2 hours every single time I try to talk to them this company is a joke
April 30, 2026
Unprompted review
Reply from boom
Hi Louie,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
Rip off!!!Claim service contact doesn’t work, called many timea one lady will transfer call and never comeback. SCAM!!!
Rip off!!!Claim service contact doesn't work, do not buy boom insurance.
Below are the replies for boom respond.
I got reply from team boom but where do I respond too, could you be specific?
I have responded details to customer support boom email, hope i don't have to wait longer.
Why are you asking details in reviews? Which is not convinent. I already said its send to support boom email.
How do I get in touch with complaint team?
Boom doesn't have service support on existing claim when you call on 03440433561. Operator will direct call but never answers. Who should I speak too?
April 30, 2026
Unprompted review
Reply from boom
Hi Prm,
We apologise for any inconvenience, the contact number we hold for the claims team if a claim has been made is: 0127 374 1991.
Alternatively, you can email the claims team on claims@key.claims
Team boom
Absolute a beautiful
November 24, 2025
i put wrong start date my mistake shot…
i put wrong start date my mistake shot me why dont you simple to fix you would think no you have to cancel wait a week to get your money back put the right start date and pay a higher premium first time with this company and last stay away or you will be robbed
April 28, 2026
Reply from boom
Hi John,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Okbay my name is Merhawi Bereketab
Okbay my name is Merhawi Bereketab. I'm from Eritrea. I'm working full shift.
April 21, 2026
Disgusting treatment after cancelling…
Disgusting treatment after cancelling my policy. After paying my final payment, I was referred to a collections company with no warning. Once this has been resolved, they referred me to the same collection company yet again.. steer clear of BOOM unless you want a damaged credit score should you decide to cancel your policy.
August 20, 2025
Reply from boom
Hi Arnas,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
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