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Rated 5 out of 5 stars

Great website! Like a normal cashback website where you click through before purchasing but instead of getting a small amount of cashback each time, everyone has a 1:25 chance of winning their money... See more

Rated 5 out of 5 stars

Thought it sounded like a bit of a gimmick but imagine my shock when I realised I had not checked a purchase made months prior, and only went and won my cashback! I transferred my winnings into my pay... See more

Rated 5 out of 5 stars

I’ve won back a couple of purchases in the past but now 3 and a half months on from some ebay purchases they are still pending approval - this used to take 1-2 months but I’m still waiting on approv... See more

Rated 2 out of 5 stars

Customer service is awful. Transactions from a year ago still not dealt with. Approval times not adhered too. 21 working days for a withdrawel equating to a month unless you give them a percentage for... See more

Company replied

Company details

  1. Online Marketplace
  2. Cashback Provider

Information provided by various external sources

Boom25 conjured up a unique and simple concept: Go to your favourite online retailer through Boom25, and shop as you would normally. Here’s where things get interesting: Every purchase that is made automatically enters you into a system where you stand a chance to get up to 100% cashback on your purchases. Shop till you drop with Boom25 and win your money back! Every 25th shopper gets a refund, and you may be the lucky one to get your money back!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Year long user! Top Marks

I've been using Boom for just over a year now. It's sad to see low star reviews from people under the assumption that winning your purchases back is guaranteed and haven't had that experience (yet!). The way I look at it, is if you are making a purchase anyway then Boom25 gives you that opportunity to potentially win something back and if not you get a little bonus amount instead. If you were going to spend the money anyway, it's not a loss if you don't win it back. I've won 6 times in a year - most of these have been grocery shops from Tesco and save my winnings up to withdraw for Birthdays and Christmas. I had a duplicate payment taken out accidentally very recently and I contacted customer service at Boom 25. They dealt with within 72 hours and I had the money back in my account then as well. Great turnaround!

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

Dont withdraw to paypal you'll never see it

Any winnings I've withdrawn to PayPal just cease to exist. The funds do not go to PayPal, just a waste of time.

August 22, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Layla, thanks for your feedback.
We apologise for the inconvenience.
Did you contact our support team?
We will help you sort it right away, and you'll get your earning and winnings soon to your PayPal.
You can contact our support team via the website or app, or via email at support@boom25.com
Thanks again for your feedback, Layla

Rated 1 out of 5 stars

Holds any money you have earned untill you win holding your money, FAIL!

I have contacted support with no joy. Iv been with boom 25 for 9 months with minimum win, I have spent thousands through the site currently have over £1600 pending, have over £30 waiting to be taken out, winnings from 10p, 20p per transaction that I didn't win that's how much iv spent, the win is not 100% cashback and not even 50% anymore, unlike other cashback sites, you have to win to take out any money you have earned so if you spend alot like I do then that money just sits there, making you have to use boom 25, Iv called it a day with boom 25 it's pointless, most of these reviews are based on new sign ups and not long term customers, i have earned a alot of money through top cashback in past year and returning to them, yes you dont get 25% of your winnings back, but your money is there to be taken when you want it and guaranteed. If you dont often buy online you could wait forever for a win and be able to claim your money, meanwhile boom 25 is sitting on the commission of your transaction. While it's all tied up "waiting to be a winner " so sad that this could have been great, but a massive fail. Top cashback I'm back.

August 8, 2020
Unprompted review
Rated 4 out of 5 stars

I love boom

I love boom! It might take months for some to be approved and it might not always be for 100% cash back BUT it’s FREE MONEY if you do win!! If you were going to spend the money anyway what does it matter?

August 4, 2020
Unprompted review
Rated 1 out of 5 stars

I am so frustrated I bought a £300…

I am so frustrated I bought a £300 amazon gift card the money has gone out of my bank but got no gift card and no email. I have emailed them countless times and getting no where. Avoid at all costs. I'm so annoyed

August 3, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Ashley,
We truly apologise. You'll get your Amazon Gift Card right away.
Please contact support via website or app, or send an email to support@boom25.com and we will sort it for ASAP.
Thanks for your feedback, and sincere apologies for your inconvenience.

Rated 1 out of 5 stars

BOOM25 STOLE MY MONEY!!!!!

I PAID FOR A £100 ARGOS GIFTCARD ON BOOM25 WHICH HAS £0 ON IT WHEN I TRIED TO SPEND!!! BOOM25 HAVE NOT RESPONDED TO MY REFUND REQUESTS. THE COMPANY IS A CON ... AVOID AT ALL COSTS!

July 23, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Ella,
Sincere apologies for the inconvenience.
Please contact our support team at support@boom25.com or via the website or app, and we will fix it for you ASAP.

Rated 4 out of 5 stars

For cashback rewards for simply sending…

For cashback rewards for simply sending i would recommend. Some things take time to load and "pay out" even if it is 10 pence but had it less thag a month and already cashed out almost £10. Just from tracking my just eat purchases and ebay addiction.

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

In it to win it

I always boom for things i was gunna buy anyway! Worth a shot. I've won a few times over the years but its no loss if I don't as I was spending anyway!

July 6, 2020
Unprompted review
Rated 3 out of 5 stars

Boom 25 - Could be amazing!

Boom 25 - Fantastic idea ! The principle is great but they let themselves down in areas that would be so easy to correct. Customer service leaves so much to be desired, long wait for responses and then replies that lead you to believe that no-one has actually read your question correctly. Surprisingly it makes me want to work for Boom25 as I know I could improve the customer service aspect greatly! I wish more time was taken to proof read the Website/App/Facebook as spelling and grammar is important and silly mistakes give a really bad impression. Boom - Dot your i's and cross your t's. Make yourself as great as you could be.

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

Not impressed with this at all

Not impressed with this at all! have used on a few visits to ebay and morrisons etc for example...tells me it has tracked then when i have completed my orders |I get an e mail saying that I have just missed out on chance to win my money back, make sure you complete your order!!
Urghh :( So annoying, you put your faith in these organisations and offers etc only to discover it don't work and your time, effort and details have been stolen!...

Am afraid my experience leaves me very highly suspicious of the high star rating this site has...How can that be when my experience has been so poor indeed! Give it a miss, is a compromise to your info' security etc and it simply don't work at best...Let alone any chance of getting your purchase repaid etc...Nah! Something not right here!

June 23, 2020
Unprompted review
Rated 3 out of 5 stars

I was really excited to use this but it…

I was really excited to use this but it won’t let me log in on the app or website is it broke?

June 15, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Louise, Thank you for writing to us. We have recently upgraded our security systems, and encounter some bugs regarding Login. Would you be to send us further details to the support email at Support@boom25.com ? Our customer service will make sure to help you out with everything needed.

Rated 5 out of 5 stars

Great site.

Not sure what all the bad reviews are all about. The money you can win back has gone down a bit temporarily while all this lockdown is going on. I've won 8 times since I joined.
Join the FB page to join in with all the competitions, and see what people have won back.
If you're shopping online anyway, what is there to lose.

June 14, 2020
Unprompted review
Rated 2 out of 5 stars

Boom25 is getting more and more useless…

Boom25 is getting more and more useless by the day. Winning 50% of your purchase price was okay, but not brilliant, and now it is down to 25% it is simply hardly worth doing. Also you cannot sign in on android no matter how many times you put in the correct password, so it's only usable on my laptop. I've deleted the app on my phone as it just won't work at all, yet I had notifications to check if I was a winner - I can't check if it won't log me in! I've had one or two small wins, but I will soon be an ex-Boom25 member.

June 7, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hello Cara,

Thank you for sharing your experience with us. We would like to apologise for the frustration caused. As stated in our T&C's, due to COVID-19, many businesses and retailers have been affected therefore lowering our commissions or have been unable to pay. In order to keep our platform alive, we have had to resort to lowering the cashback rates to continue being able to offer the Boom25 platform to users. With relation to login-in issues, our team has happily resolved this so you can continue booming from the comfort of your app. Should you experience any issues, please feel free to contact out customer service team at suport@boom25.com. Feel free to connect with us via our support team and let us know what we can do to further improve your experience with us.

We thank you for your honesty and sincerely apologise for any inconvenience caused.

Kind regards,
The Boom25 Team

Rated 2 out of 5 stars

Gone downhill fast

Great when it first started. Boom has gone downhill with the winning amount % reduced massively. Also have recently been very poor at companies approval timescales. Booking.com particularly bad awaiting two transactions from December last year to be approved. Sent a query email and it’s still not resolved. Advertising a service whether free or not you should get it. I feel service and approval times are currently very poor.

June 5, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hello Jude,

Thank you for sharing your experience with us. We would like to apologise for the frustration caused. As stated in our T&C's, due to COVID-19, many businesses and retailers have been affected therefore lowering our commissions or have been unable to pay. In order to keep our platform alive, we have had to resort to lowering the cashback rates to continue being able to offer the Boom25 platform to users. We have reached out to retailers exceeding approval times and all are currently working with limited staff so we apoligise on their behalf for the time this is taking. We thank you for your patience and hope we can improve your experience with us. Please feel free to reach out to support@boom25.com should you have any questions or need any assistance. It would be a pleasure to assist you.

Kind regards,
The Boom25 Team

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