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See what reviewers are saying

Rated 5 out of 5 stars

Great website! Like a normal cashback website where you click through before purchasing but instead of getting a small amount of cashback each time, everyone has a 1:25 chance of winning their money... See more

Rated 5 out of 5 stars

Thought it sounded like a bit of a gimmick but imagine my shock when I realised I had not checked a purchase made months prior, and only went and won my cashback! I transferred my winnings into my pay... See more

Rated 5 out of 5 stars

I’ve won back a couple of purchases in the past but now 3 and a half months on from some ebay purchases they are still pending approval - this used to take 1-2 months but I’m still waiting on approv... See more

Rated 2 out of 5 stars

Customer service is awful. Transactions from a year ago still not dealt with. Approval times not adhered too. 21 working days for a withdrawel equating to a month unless you give them a percentage for... See more

Company replied

Company details

  1. Online Marketplace
  2. Cashback Provider

Information provided by various external sources

Boom25 conjured up a unique and simple concept: Go to your favourite online retailer through Boom25, and shop as you would normally. Here’s where things get interesting: Every purchase that is made automatically enters you into a system where you stand a chance to get up to 100% cashback on your purchases. Shop till you drop with Boom25 and win your money back! Every 25th shopper gets a refund, and you may be the lucky one to get your money back!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

Brilliant.

Used for just over two years now. Won 5 purchased back so far always been helpful and friendly service when needed to ask any questions. You win some you lose some but at the end of the day it’s money I was spending any way so always good to have the chance to win it back! And bonus build up aswell which is good.

June 4, 2020
Unprompted review
Rated 5 out of 5 stars

I’ve won back a few purchases

I’ve won back a couple of purchases in the past but now 3 and a half months on from some ebay purchases they are still pending approval - this used to take 1-2 months but I’m still waiting on approvals from February. I’m not sure if this is a scam now and they aren’t approving any more wins.

Update: end of June 2020 - the purchases have finally got to approval after almost 4 months and I actually won 50% back on eBay so back to being happy with the site. It is a game of luck but even the 10p bonuses usually cover more than what I would earn on other cashback sites.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

This is unbelievable

This is unbelievable! I purchased a new hoover on Shark through Boom25 and got over a £100 back to my PayPal. Thankyou Boom!! I know where I'm doing my Christmas shopping.

May 25, 2020
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

TERRIBLE SERVICE.

So as BOOM25 has so many great reviews I thought I would give it a go. I signed up chose where I needed to order from, put my card details in then the whole site froze and shut down. I logged back into my Boom25 account there was no order but the money was taken off my card instantly. You cannot call for help and have to wait 2-5 days to find out what happens next in the meantime I'm £50 down and they order items I wanted that were on sale are probably going to sell out.

May 17, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hello Rachael,

Thank you for your honesty and feedback. We want to first and foremost apologise for the service received. We understand your frustration and would like to do our part in alleviating this. There are instances where payments seem as if they are taken but are actually frozen as the system recognizes that the purchase attempt has failed. When you contact us, we provide you with a code that you can give to your bank so they can release these funds back to you. Once again, we thank you for your honesty and sincerely apologise for the experience. We hope to exceed your expectations on your next purchase.

Kind regards,
The Boom25 Team

Rated 3 out of 5 stars

Currently win 33% NOT ALL of your money back

It's a bit disappointing that it advertises you can win your money back, when in truth you can win a percentage of your spend back.
Very misleading, I would prefer boom25 to make this clearer in their advertising.
Since receiving a response to this review from Boom25 explaining why the payments are not "currently" 100% I have a much more positive feeling and see the advertising may seem misleading at the moment, it isn't usually a smaller percentage payout.
I have changed my stars to 3 and will increase to a five star review when the payout situation improves or advertising is adjusted to reflect the current changes.
Thank you BOOM25 for your quick response.

May 12, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Shelly,
Thanks for your review. We're sorry we've disappointed you.
Boom25 is truly giving a chance to win up to 100% cashback on most of the stores. However, due to the current period of CONVID-19, the partner stores we work with are facing financial challenges. As a result, our commission has dropped significantly, as our ability to provide a 100% return. We work hard, hope and look forward to allowing full returns to the winners as soon as possible.
We will make sure to communicate it through our marketing communications better.
Thanks again for your feedback.

Rated 1 out of 5 stars

Zero customer service

Tried to buy an Amazon gift voucher FOUR times and they all failed (tried multiple credit cards too). Error message was "boom25" failed to connect, so clearly an issue at their end.
Got in touch with their 'customer service' and they couldn't be more disinterested if they tried.

April 25, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Garreth,

Thank you for your honesty and feedback. We want to first and foremost apologise for the service received. We understand your frustration and and are working with our team to increase customer service response times and improve the quality of our emails. We invite you to try out our platform and are here to address an issues or questions should they arise. We value you as our user and hope to see you give us another try.

Kind regards,
The Boom25 Team

Rated 2 out of 5 stars

Doesn't record transactions

When it does track great and the one time I won it was quickly paid.

However I find about 40% of the orders I place for the site actually end up appearing for me to win back.

When asking for assistance for tracking to work you just a copy and paste and post closed down and the 'fix' doesn't work.

When I first joined boom25 it was 100% cashback if you won but now alot of them is only a fraction of that.

This has been on going way before Covid 19.

April 18, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Lisa,

Thank you for sharing your experience with us. We would like to apologise for the frustration caused. As stated in our T&C's, due to COVID-19, many businesses and retailers have been affected therefore lowering our commissions or have been unable to pay. In order to keep our platform alive, we have had to resort to lowering the cashback rates to continue being able to offer the Boom25 platform to users. We are working hard to improve our customer service and response times to provide you with the assistance you are looking for. We apoligise again and look forward to providing you with improved services.

Kind regards,
The Boom25 Team

Rated 3 out of 5 stars

Just another Cashback site, greedy and borderline gambling

Boom 25 was amazing when it first launched. You could win 100% of your money back, which is fantastic and a great incentive to use them.

Fast forward to today and the majority of cash back you can potentially win has dropped to 33%, of course there are some with higher winnings, but you generally have to have a larger spend to be able to qualify for them.

Whilst winning 33% of your money back is great, for something you would spend otherwise, there are actually better deals now available on other Cashback sites, with one-off bonuses which you are guaranteed to get.

I feel Boom don't have great customer service, and it isn't made clear that it's actually the 25th VERIFIED purchase that is made, so you could have been the 25th person in line to purchase something, but if your transaction is verified late, you could potentially lose your win.

Boom 25 have gone downhill and frankly have got greedy, putting profit above all else, it will be interesting to see the next set of accounts due at the end of September.

It's unfair to give Boom 25 a 1 or a 2 star review in my opinion, you can literally win money back for spending as you normally would. However, Boom 25 encourages people to spend money to potentially win it back, people do and people spend and spend, racking up huge commissions for Boom 25, I feel there should be regulation, and it's borderline gambling.

If I receive a response, I'm sure it will be very defensive, but how about you lay everything on the line and prove that you aren't being greedy?

April 17, 2020
Unprompted review
Rated 3 out of 5 stars

I have spent about £2500

I have spent about £2500 in the past 4 months and not won a penny back apart from the odd 20p I think the system should be rechecked as someone spending that should at least win somthing.

April 4, 2020
Unprompted review
Rated 1 out of 5 stars

Cant even purchase

First try transaction did not go through 3 days to receive money back

April 3, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hello TS,

Thank you for your honesty and feedback. We want to first and foremost apologise for the service received. We understand your frustration and would like to do our part in alleviating this. When purchase attempts fail, the system recognizes this and therefore freezes the funds. This means neither Boom25 nor the retailer receive the money, but it remains frozen until the bank releases it back to you which can take up to 3 days. We sincerely apologise for this and hope you can give us another try.

Kind regards,
The Boom25 Team

Rated 1 out of 5 stars

Disappointed on first try!

Just signed up thought I would give it a go purchased a £50 curry’s pc world gift card, put my bank details in, they took the money then told me my transaction had failed but will be refunded in 3-5 days!! Not a great first impression £50 down and I didn’t even get to spend my own money never mind win anything back! Very disappointed.

April 2, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hello Dvrog,

Thank you for your honesty and feedback. We want to first and foremost apologise for the service received. We understand your frustration and would like to do our part in alleviating this. When purchase attempts fail, the system recognizes this and therefore freezes the funds. This means neither Boom25 nor the retailer receive the money, but it remains frozen until the bank releases it back to you which can take up to 3 -5 days. We sincerely apologise for this and hope you can give us another try. In addition, we have added a guaranteed cashback option on our app which gives you the choice of getting in for a chance to win or opting for your cashback putting the control back in your hands. We hope to see you win!

Kind regards,
The Boom25 Team

Rated 2 out of 5 stars

not for me

Honestly don’t waste your time, 14 times I’ve bought through Boom25 and I’ve lost 7 so far & probably going to lose the rest. Any bonuses you win from loses you can’t actually touch them until you get a main win and you can only claim £1 bonuses if you buy something else within 2 hours.
Obviously congrats to the very few that do win, got luck on your side! X

March 3, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Kerina,

Sorry to hear but we would encourage you not to be downhearted as you haven't won on your first 7 orders - you're luck can change!

Luck favours the bold and with Boom25 the luck certainly favours you the more you use the platform :)

...You also have nothing to lose as Boom25 is a free platform and always will be!

Rated 5 out of 5 stars

Can n e one let me no wat pertenual…

Can n e one let me no wat pertenual winning balance means at the top of my boom 25 page I bought trainers from jd and boomed them and it saying that at the top with £29 at the end

February 22, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Samantha!

Your JD purchase is 'waiting for approval' from the retailer. You will get an email from us once the retailer has approved this purchase and then you will be able to check your results and see if you have won :)

Hope this helps & good luck for the when your JD results come in!

Rated 1 out of 5 stars

Waste a time

Waste a time , bought something in October ...4 months later didnt win and got 2p bonus wow.

February 16, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hi Lukasz,

You bought something once and you didn't win?

Sorry to hear your frustration of not winning on your one purchase. The more you use Boom25 the better chance you have to win :)

Rated 2 out of 5 stars

Waste of time.

I signed up to Boom25 after seeing it on facebook and thought it sounded too good to be true. Alas, it really does seem to be that way. Neither the app nor the website work - I find a retailer I want to use and when I click to be redirected to their site to purchase something, I'm sent back to Boom25's homepage, over and over and over.... I contacted their facebook team; no response. I tried sending a message through their website; it doesn't send. I think I'll be deleting the app and telling everyone I know not to bother.

February 13, 2020
Unprompted review
BOOM25 logo

Reply from BOOM25

Hello Sarah,

Thank you for your honesty and sharing your experience with us. We want to sincerely apologise for the frustration caused. We have since made many improvements to both our website and our new app. We have worked with the customer support team to make sure that users are receiving responses in a timely manner and with precise response to their query. We invite you to give us another try and are here for any questions or issues you may have. Please feel free to shoot support@boom25.com an email for any assistance.

Kind regards,
The Boom25 team

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