They lipstick is drying
The lipstick is drying. The night cream caused a rosacea flare. The company has not responded to email and there is no other contact information.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lipstick is drying. The night cream caused a rosacea flare. The company has not responded to email and there is no other contact information.
The lipstick is a beautiful color, but it is drying and does NOT last long. Will not order any more.
I am profoundly disappointed by the discernible shift away from brand accountability. There was a time when this company provided the exclusive lipstick I used and offered unparalleled customer service tailored to women. I question what led to this change. The current lipstick formulation lacks both color and shine. The website displays product images that do not accurately represent the items received, yet the company has declined to offer replacements. I was advised to layer the lackluster shades I received in an attempt to achieve the vibrant color I originally ordered. The application experience is comparable to applying a candle to my lips. My attempts to communicate these concerns to the company were met with indifference. Furthermore, the Better Business Bureau has assigned a D rating to their business practices. A brand that once excelled has demonstrably declined. Should you still wish to purchase this lipstick, I recommend doing so from a reputable retailer that guarantees product satisfaction.
I ordered 2 lipsticks in different shades that are marketed as hydrating. Sadly, I found them to be the opposite! They actually dried and even highlighted the lines on my lips. I also find the colors too intense; for example, I ordered the "true soft pink" and it's not "soft" at all. I reached out to the company the same day I received the lipsticks and unfortunately for me, they don't offer refunds. I'm posting this review to advise other potential new customers-- make sure you really want (and that you're going to like) what you're ordering because you're stuck with them whether you like it or not.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.