I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered my Granddaughter a card.
I ordered my Granddaughter a card, but sent it express delivery forgetting that no- one would be in to sign for it. So I asked for you if I could change it. Thanks for your help in getting it changed.
July 16, 2024
Unprompted review
Reply from Boomf
Dear Mary,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Very helpful and clearly to answer all…
Very helpful and clearly to answer all problem for me! And it is use the short time to help me solve all the questions! It’s so nice and I already purchased a few times before, will keep to purchase it. Thank you so much! Very recommended this boutique to all of you guys!
June 28, 2024
Unprompted review
Reply from Boomf
Dear Bubble,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Reply from Boomf
Dear Caroline,
Thank you so much for taking the time to write a review and share your positive experience with us.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
Hope to see you with us again soon!
Warm regards,
Team Boomf
Fantastic service
Dealt with Will, after I had shipped to the wrong address. He had it amended and provided confirmation within 5 minutes. Fantastic service.
June 26, 2024
Unprompted review
Reply from Boomf
Dear Mark,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Thank you so much!
Just had an amazing experience with Will at Boomf.
He and the Team there went out of their way to work a miracle for me today and I just want to say a massive THANK YOU SO VERY MUCH for your service.
Totally inspired me to write my first ever review for a company. 5 Stars, fantastic.
June 26, 2024
Unprompted review
Reply from Boomf
Dear La,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Very helpful and prompt response
Slight problem when ordering. Thought I may have paid twice so emailed this company about my concerns. Really quick response. Very helpful. Very reassuring. All sorted in minutes. Will definitely use again. So Refreshing to have a query sorted out straight away. Thank you.
June 12, 2024
Unprompted review
Reply from Boomf
Dear Debbie,
Thank you so much for taking the time to write a review and share your positive experience with us.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
Hope to see you with us again soon!
Warm regards,
Team Boomf
I would like to know why the “birthday…
I would like to know why the “birthday girl” marshmallow box is £2 more expensive than the “birthday boy” box?
There’s no difference other than some of the designs you can put on the marshmallows.
June 9, 2024
Unprompted review
Reply from Boomf
Dear April,
Thank you for bringing this to our attention. We sincerely apologise for the pricing discrepancy between the “birthday girl” and “birthday boy” marshmallow boxes. This was an oversight on our part, and we appreciate you pointing it out.
We have immediately corrected the pricing on our website to ensure consistency. As a token of our appreciation for your understanding, we would like to offer you a refund of the price difference or a discount on your next purchase. Please email hello@boomf.com or contact us via chat, referencing your order number and the Trustpilot review.
Your satisfaction is very important to us, and we strive to provide the best possible experience for our customers. If you have any other questions or concerns, please feel free to reach out to us directly.
Kind regards,
Team Boomf
Customer service team are great!!
Super friendly customer service team, special shout out to Will who helped me with my issue super quickly and professionally!! Would 100% reccomend!
May 24, 2024
Unprompted review
Reply from Boomf
Dear Niamh,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great customer service
Great customer service, even when the fault was my own. Rectified quickly and communicated well. Cant comment on the product but hopefully it delights the recipient.
May 22, 2024
Unprompted review
Reply from Boomf
Dear Customer,
Thank you so much for taking the time to leave a lovely review for our Customer Service team.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
We hope you and your recipient enjoyed the Boomf experience.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Chocolate card
Bought a chocolate card with confetti,and the confetti didn't come out,very disappointed
May 18, 2024
Unprompted review
Reply from Boomf
Dear Fiona,
We are so sorry to hear that your Boomf experience didn't go as expected.
We believe we've reached out to you directly to resolve this issue, however, if this is not the case (perhaps we couldn't identify your order based on your Trustpilot review), please do reach out to us at hello@boomf.com or by starting a chat on our website boomf.com. We will do our best to improve your experience, and arrange for a suitable solution.
Looking forward to hearing from you.
Kind regards,
Team Boomf
Received my first Boomf box that I’ve…
Received my first Boomf box that I’ve purchased for my brothers 30th birthday and to say I’m disappointed is an understatement! I was expecting a box I could put extra bits in and it’s literally £10 wasted! I’m not happy at all and will never be purchasing again for that price it’s disgusting
May 17, 2024
Unprompted review
Reply from Boomf
Dear Louise,
We are so sorry to hear about your negative experience with Boomf. We apologise that it didn't work out quite as you'd expected.
We believe we tried reaching out to you multiple times, and from the feedback we received from our Customer Service team, we understood that the issue was resolved for you.
However, if this is not the case, please do email us at hello@boomf.com or start a chat on our website, and we will do our best to improve your experience.
Kind regards,
Team Boomf
Customer service 5stars
5** for customer service, offer of a refund and new order for another occasion, hopefully this one can see my star rating go up to 5!!
Ordered a boomf confetti box for my eldest child's 18th birthday, sat recording waiting for the reaction I have seen so many times on TV.. flop, the confetti fell and the box was didn't open up because it was squashed at one corner. Thought this was going to be our first of many orders but it was very disappointing.
May 10, 2024
Unprompted review
Reply from Boomf
Hi Lavinia,
Thank you so much for bringing this to our attention. We are so sorry that the order didn't work as intended.
If you could please send us an email at hello@boomf.com with your order number and rest assured that we will look into this for you.
Thank you,
Team Boomf
The service was amazing
The service was amazing! The shipping address had changed to my address, I contact the @live chat' and their response was fantastic. I look forward to seeing the end result!
April 18, 2024
Unprompted review
Live chat query
Contacted Boomf with a query prior to ordering by live chat, answered & resolved my query instantly, fab service thank you.
April 12, 2024
Unprompted review
Great customer service
I accidently ordered a boomf box + gift to the wrong address and when I emailed customer service upon realising my mistake, Will responded very quickly and was able to track it down to amend. Great customer service!
April 9, 2024
Unprompted review
Their confetti priducts make fantastic…
Their confetti priducts make fantastic and hilarious presents!
April 9, 2024
Unprompted review
5 Star Customer Service
I made a small mistake with my order, so I immediately emailed Customer Services on a Bank Holiday (not expecting to receive a response until the next working day). I got a reply very quickly advising that they had rectified my error (thankfully, my order had not yet been processed). To receive this level of customer service, and especially over the bank holiday period, is just brilliant and provided me with a great customer experience! Thank you Boomf
April 1, 2024
Unprompted review
Reply from Boomf
Hi Sue,
We really appreciate you taking time to share with us your positive experience.
It makes our day every time we receive positive feedback about our work.
Looking forward to seeing you with us again soon!
Warm regards,
Team Boomf
Amazing customer service
Amazing customer service! I've ordered a photo card for a special occasion which was unfortunately lost by Royal Mail. I asked Boomf customer service for help and immediately I was informed that a new card was on the way. It's a company worth trust. I recommend them 100%!
Best regards D.
March 29, 2024
Unprompted review
Reply from Boomf
Dear Julita,
Thank you so much for taking the time to write a review and share your positive experience with us.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
Hope to see you with us again soon!
Warm regards,
Team Boomf
Bought the unicorn 3d pop up confetti…
Bought the unicorn 3d pop up confetti card for our granddaughter, what a waste of money she couldn’t even tell what it was, the confetti dropped out in a lump so disappointed
Customer service were prompt in contacting
me to rectify what had happened, excellent service
rectified
March 28, 2024
Unprompted review
Reply from Boomf
Hi Andrina,
Thank you so much for your time in writing a review.
We are so glad that we are able to sort things out for you.
If you need anything else please free to send us an email.
Thank you,
Team Boomf
Overpriced
Overpriced. Alot smaller than I thought it would be. Really alot. It was tiny. No information on how it works. If it's ready to go for example.
Will never use this company again.
March 18, 2024
Unprompted review
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