Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jay helped with our mortgage

Jay helped with our mortgage. He was very prompt when we asked questions and super helpful, nothing was too much trouble. Would highly recommend and we will 100% use again when we next remortgage

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Kathryn went the extra mile and did…

Kathryn went the extra mile and did more than sterling work in getting a start to finish remortgage completed in under 28 days which is going some. When she was on holiday Luke was also very helpful.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Adam has been superb with my…

Adam has been superb with my remortgage. He was always there if I needed to ask a question, and he was always willing to help in any way. The service is absolutely fantastic. I got my mortgage offer within a few weeks and it looks to complete this coming week. Outstanding!

September 3, 2025
Rated 5 out of 5 stars

Amazing ⭐️⭐️⭐️⭐️⭐️

Have used Boon brokers for our first ever mortgage, re mortgages and now hopefully our final move.
Highly recommend, very efficient, Communication outstanding, the best broker by far! Lucinda is amazing

September 2, 2025
Boon Brokers logo

Reply from Boon Brokers

Hey Emily, it’s fantastic to hear from you again! We’re so glad Lucinda could support you through your next - and hopefully final - home move. Your kind words mean a lot, and we can’t wait to help make this final step as smooth as the rest of your journey!

G. Boon

Rated 5 out of 5 stars

Josh (Lillie) has been handling our…

Josh (Lillie) has been handling our claim, and through all the ups and downs he's been great for us. We're going to need to make a new claim now as our purchase fell through, and will definitely be returning to him!

Cheers Josh!
Steve

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Jay has been amazing

Jay has been amazing! He’s helped so much throughout the process. I’ve used many mortgage brokers and he’s by far the best. Ill be recommending Jay and I highly advice using Jay and BoomBrokers.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Kathryn was always available to help with all queries and questions. She explained things very clearly and made this stressful experience a breeze.

At no point was I out of the loop or concerned.

Would recommend to everyone going through a mortgage application.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was recommended Boon Brokers back in…

I was recommended Boon Brokers back in 2021 and Josh has been my broker from the beginning. The company and Josh in particular are extremely professional and very helpful. Josh is good at keeping in contact and is always available. He is very patient and makes the whole mortgage process so much easier.

August 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look