Boon Brokers Reviews 1,122

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick response times and efficient handling of inquiries. The overall user experience is frequently described as excellent, with consumers appreciating the clear explanations and guidance provided. However, some customers experienced delays, with one reviewer mentioning a mortgage offer being unreasonably delayed for over a month. A few other people also felt that the initial positive experience deteriorated, leading to a prolonged process and eventual inability to secure a suitable lender.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional support received. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Customers generally report positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

This was the second time that Lucinda from Boon Brokers has helped us to Remortgage our property, and once again we couldn't be happier with the guidance we received. Every question we had was an... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lucinda has been fantastic! She’s incredibly helpful, always quick to respond, and explained the whole process clearly. She also kept us updated when the mortgage rates dropped and managed to secure u... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I wanted to look at remortgage options…

I wanted to look at remortgage options to move to a newer home, at reasonably short notice.
Lucinda was very professional, friendly and identified a couple of options quite quickly, one of which I pursued and an application was made and approved.
Fantastic service, no pushing or hard sale at all.
Lucinda did all the work and kept me updated at all times and each step.
Can’t rate this company enough. 5* for me! Thank you Boon Brokers

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

My Mortgage Broker

My Mortgage Broker, Jacob who dealt with my Mortgage capacity report, made the whole thing easy and stress free. Would definitely recommend Boon Brokers

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I was working with Lee who was great. Professional, knowledgable and very patient with all my questions and inquiries.
The price is perfect and is half of the one I had for renewal. In general I find Boon Brokers service fantastic and very pleased they now have in house insurance brokers.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

We found Boon Brokers just from a google search and it exceeded our expectations. Jay was so helpful and informative throughout ensuring we had all the information we needed in a way that made sense to us. He supported us thoroughly through the process and ensured that we had the best deal. We have been recommending them to everybody!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Lucinda

Lucinda was great help to us, can’t knock her work ethic for everything she had done for us, highly recommend.

August 12, 2025
Rated 5 out of 5 stars

Boon Brokers is the first broker I have…

Boon Brokers is the first broker I have used and I am happy with the service I have received from Josh Lillie, it was a non brainer coming back to him for the renewal of my mortgage. The communication is fantastic and he has held my hand through the process ensuring I had all required actions covered. I will recommend his service to anyone trying to get on the property ladder or get a better deal.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

mortgage application…

Since Jay took the mortgage application it has been a smoth procedure. Just renewed the rate and as usual it was a pleasure. Thanks Jay

August 4, 2025
Rated 5 out of 5 stars

Boon Brokers are the best mortgage…

Boon Brokers are the best mortgage brokers I have used so far. They have just secured me a mortgage offer. Once again I have experienced great good quality service at no cost at all. They are so easy to deal with too. What is there not to like?
I am particularly grateful to Kathryn Hailes who secured me this mortgage. She is a very knowledgeable, responsive, reliable and friendly broker. Highly recommended!

August 4, 2025
Rated 5 out of 5 stars

Great service

Great service! Josh Lillie has recently helped me with my mortgage and life insurance application. He was so helpful and always willing to answer lots of my questions. Would highly recommend!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Boon Brokers and Mr. Adam Davies!

I’m extremely happy with Boon Brokers’ services. They are completely free, highly efficient, and I have no idea how Mr. Adam Davies is always available on the first call attempt—he’s incredibly helpful. I’m very happy and thankful to Mr. Adam Davies and Boon Brokers!

August 1, 2025
Rated 5 out of 5 stars

Thank you Adam Davies at BoonBrokers…

Working with Adam Davies at BoonBrokers was the easiest and most effortless experience you could wish for given mortgage applications can be such a stressful process.
I have never EVER worked with a mortgage broker who keeps in touch, consistently! Answers your queries fully, and takes so much anxiety out of the paperwork for the client! He caught up and surpassed a mortgage broker I was previously with, in just under two weeks.
My job type meant that I couldn’t always be on the phone to Adam, however this made no negative impact. I am delighted to have the work so efficiently carried out. I would recommend no other!
Thank you Boon Brokers! 👌👌👌👌👌

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good job Josh Lillie

I recently used Josh Lillie for my remortgage and couldn't be happier with the service. He was knowledgeable, professional, and made the whole process smooth and stress-free from start to finish. Josh took the time to explain everything clearly, found me a great deal, and kept me updated throughout. I felt fully supported and in safe hands the entire way. Highly recommend.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great experience with Boon Brokers, we were first time buyers and Luke helped us navigate through the process and made it hassle free. I would highly recommend Luke and Boon Brokers.

July 7, 2025
Rated 5 out of 5 stars

Huge thanks for Kathryn!!!

Big thanks for Kathryn!!!

Best service and really great product and advice along the whole process.
She helped me negotiate discount from the sellers which saved me several 1000...

Can't thank enough!!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! we where in the very capable hands of Kathryn who was very attentive and informative as we are looking to remortgage we where worried on what the process would be. Our fears where quickly put to rest! Very quick communication, explained the process and our options in an easy to understand way. Would highly recommend to anyone in the same position!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Kathryn the Boon Brokers representative who we dealt with provided an excellent service, always swift and responsive, giving insightful information about the mortgage we were seeking.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great home insurance quote

Lee helped us set up our home insurance. He found us the best and most affordable quote. Great communication and super fast response time. Got the insurance set up straight away with no problems at all. Definitely would recommend for a hassle free service!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service throughout the process from Luke Bell. No issues at all and a free service - what’s not to like.
Thanks Luke!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Luke Bell has been fantastic

Luke Bell has been fantastic from start to finish. He has been very helpful in answering any questions we had as first time buyers which has made the mortgage process stress free. He has kept us well informed at every step, which we really appreciated.
Thank you very much, we highly recommend Luke Bell and Boon Brokers.

July 21, 2025

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