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Boostelectric Reviews 252

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TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

The website is completely misleading and false advertising, it states the bikes are "true 200w motor" and they're not, they are a standard 100w motor. Anyone can take the plastic motor housing off an... See more

Company replied

Rated 4 out of 5 stars

Everything is excellent like, their communication and items they mentioned but the issue is charger extension cable is 2 pin where in UK all socket used by 3 pin and also when I speed up into 2 then... See more

Rated 5 out of 5 stars

Can not say enough good things about this company. Due to the item I originally wanted not being in stock as soon as I'd hoped I was contacted by Sebastian and what can I say.....polite, informative a... See more

Company replied

Rated 5 out of 5 stars

So far so good have not been out on bike yet but arrived complete and in perfect condition. Only minus is no tools to put bike together and very sparse booklet to give hardly any information on b... See more

Company details

Information provided by various external sources

Boostelectric is an online shop provides electric scooters in UK. We offer high quality foldable electric scooters with a fast delivery in UK. Get around the city with our electric scooters and experience the streets like never before. In an ecological and efficient way for your pocket. Never miss a deal with our price. We have honest product and shop reviews to help you make the best decision.

Contact info

3.4

Average

TrustScore 3.5 out of 5

252 reviews

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Rated 5 out of 5 stars

Very Helpful

Hi you did not send the correct info for the bike but having been able to reach help via a chat message you kindly sent a video which was wonderful & we got the bike to start up 😅

December 28, 2021
Rated 1 out of 5 stars

I purchased a scooter for my sons 16th…

I purchased a scooter for my sons 16th birthday it has lasted 5 minutes it's falling apart I've tried too get hold of the customer service or Sebastian who does not reply straight away and absolutely no help what so ever I do not recommend this company.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service from Sebastian…

Great customer service from Sebastian after 2weeks having scooter there was fault in charging and app. he ordered a courier out to pick up the scooter to be fixed and has kept in contact through fixing it. seeing as he doesn't make the scooters I won't take a star off for faulty product as the service has been second to none

September 30, 2021
Unprompted review
Rated 3 out of 5 stars

Not the best customer service

Ordered my scooter, it arrived tracked, everything was great but suddenly the scooter started to run really slow, I messaged them, they said they'd get back to me when they spoken to the manufacturer, that was in August, not heard a peep since. Now I need to buy a new scooter (from another company) as when I took this one for an independent diagnostic test as I haven't heard from this lot, they said they couldn't fix it, they don't know what's wrong with it. I'm beyond disappointed! £279 down the drain!

From June until near the end of July I messaged you with no response. Then you told me it can't be fixed without even looking at it..

September 19, 2021
Unprompted review
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Reply from Boostelectric

Hey Michelle,
This review is rather unfair and not accurate.
First of all you messaged me to say that someone deliberately cut your motor cables in February, which made the scooter slow so you went to a 3rd party shop to get it fixed which invalidated your warranty by the manufacture.
Accidental damage is not covered under warranty.
I haven't ignored you at all please check your WhatsApp message I can screenshot my reply back to you.
Regards
Sebastian

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