Booths Reviews 209

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were unhappy with their experience overall. Many customers found the service to be consistently poor, with issues ranging from inattentive staff at the tills to slow and inefficient service in the cafe. People also reported dissatisfaction with the quality of products, describing items like lasagne and cheesecake as dreadful, and some fresh produce as tasteless or of varied quality. However, some people mentioned positive experiences with staff, highlighting their helpfulness and friendliness in certain stores. A few other people also felt that the product range offered unique items not found elsewhere, and some were pleased with the quality of specific ready meals or fresh counter offerings.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the range of products,... See more

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the staff for being... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the great range and quality of items like... See more

Service

Reviewers highlight negative aspects of service. Many customers report slow and inefficient service, with... See more

Price

Clients share ambiguous opinions on price. Some reviewers found certain items overpriced, citing examples... See more

Reviews shaping this summary

Rated 2 out of 5 stars

At checkout the cashier was serving a lady who, by the chatty conversation she was having, knew the customer. On clearing the till area, it was our turn to be served. Our few products began to be sca... See more

Rated 2 out of 5 stars

Used several times in the past, including the Windermere store and always a really nice experience with a good selection of goods. More recently, Ulverston - well overpriced basics and limited selecti... See more

Rated 2 out of 5 stars

I use my local Booths stores regular, the staff are always pleasant and helpful. My issue is everything I pay using my card I am asked if I want to donate to charity. I give to charity often so I do... See more

Rated 2 out of 5 stars

At the cheese counter, servers are STILL using bare hands ungloved to serve food. I have written feedback before and it's still happening. Booths do bettee! There's too many infections going around. G... See more


2.6

Poor

TrustScore 2.5 out of 5

209 reviews

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Rated 1 out of 5 stars

Christmas day meal ruined. Thank you Booths

Just had our Christmas dinner ruined. Thank you Booths Chorley. Bought a selection of steaks from the butcher counter here for our Christmas Day meal and two were just OK (not great by any stretch) but I had the crushing misfortune to endure THE most toughest, tasteless steak I have EVER eaten in my entire life. What an absolute disgrace. I’ve enjoyed a great many steaks in my life. Some eaten in restaurants and some cooked at home but this Christmas Day steak was categorically the worst steak ever in my entire life.

I got an obscenely expensive rib of beef here last year for Christmas Day and it was nothing short of atrocious. More fat than actual beef (the dogs ate more of it than we did) so I thought I’d be safe with steaks this year. Big mistake. At least the dogs enjoyed it again this year because I certainly didn’t. Thank you Booths for ruining what should have been a celebration meal with family and turning it into a VERY expensive meal for my dogs. Valuable lesson learned.

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Penwortham store poor

Penwortham staff (team leader checkout and team leader cheese) rude, slagging other staff off whilst serving. Make you feel like an inconvenience. I’ve complained before but no improvement. Christmas is no excuse- Tesco, Lidl and Waitrose staff are great.Ive ordered Christmas food from Booths and I am dreading going to pick it up- New Year’s resolution - don’t shop at Booths-

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Would like to thank staff for prompt…

Would like to thank staff for prompt assistance . I had a mishap when a pack of beer fell from a shelve hit the floor exploded covering me in beer . The staff dealt with the situation within seconds offering me assistance and cleaning up the mess .
I have always found the shopping experience at the Burscough store to be good and the store always clean and well stocked .

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

Booths Hale Barns

Booths Hale Barns: once again the Staff at the Deli Counter are far too engrossed in conversation to bother serving customers, in spite of them being made fully aware of the presence of customers. Dismal.

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

Booths Tarleton uses Parking eye to rip…

Booths Tarleton uses Parking eye to rip you off if you go shopping and then have a coffee in the cafe.

I put up with the slow service. I put up with the high prices. But the parking ticket means I’m now shopping at Aldi. As a bonus I seem to have recouped the parking ticket cost in my first major shop at Aldi

December 1, 2023
Unprompted review
Rated 4 out of 5 stars

I look forward to my weekly visit to…

I look forward to my weekly visit to Booths, I don't find the prices to bad and the quality is excellent, you can pre-order items and collect them on a persific date of your choice. There are two coffee area's, if one is busy, the staff are lovley,and the self-serve tills have gone. Only one thing that would improve Booths. A Chemist for precipitation, and a photo shop. One would not need to go anywhere else then. Happy Shopper !

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

Booths at Keswick is a lovely shop but…

Booths at Keswick is a lovely shop but far too expensive and spoiled by staff who are miserable, offhand with customers, and who seem to consider it an imposition to have to help a customer or to offer polite service. I watched them stand back whilst a customer verbally abused an elderly lady, shouting obscenities at her. They did nothing to help her and allowed the abuse to continue. Any other shop would have involved security staff and removed the offending bully. Their whole attitude was one of could not be bothered. They have lost not only my custom but the custom of 7 family members.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Shop in chorley Booths

As a regular shopper in Booth in Chorley, l would like to thank the staff, who create a pleasant atmosphere every week we visit. They are so helpful and go out of their way to make sure that we leave with a smile on our face.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Booths

Interested to see Booths on the news today in light of their decision to remove self- service tills. This bought to mind my visits to Booths in the Lake District. What wonderful, welcoming service. 5*.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

We are visiting Pendle area and have…

We are visiting Pendle area and have used Booths Barrowford shop and cafe over the past few days. Lovely place. Lots of choice and the staff are very helpful and friendly. The young man, Martin, in the cafe couldn't have done better. He was great. Fantastic place to shop and eat.

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

Spit in someone’s milk

I was in the cafe at the Windermere store on Tuesday, I saw an employee spit into someone’s milk, The employee was male, thin eyes, he might of had a condition with one of them, short fat fingers and overweight. I now wish I’d told the unfortunate person at the time.

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

Undeserved Reputation

Yet again, pre packed fruit an outrage, bought 4 pears , each one turned to hide huge bruises and rot, it happens all the time, and its the most expensive supermarket in the area. 25 mile round trip if we were to take them back. Sly and outright robbery. Sort it Booths.

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs for booths at…

Avoid at all costs for booths at Kirby-Lonsdale. Some intellectually malnourished manager has decided to introduce Parking Eye to manage their car park with ANPR, thus sounding the death knell of the business at that location. Be prepared to receive £100 invoices for any minor parking infringement.
Just not worth shopping there any more. Now have to fight a PCN as I refuse to pay a penny to these thieving scammers. Just watch as their business declines over the next few years and the brainless managers wonder why.

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!

Avoid at all cost!!

Julie at booths knutsford a rafis counter

She’s so very rude!
As a loyal customer of many years of booths Julie P is very rude and as a customer shopping I have heard her slagging the staff off aswell as customers. She is so unprofessional and when I’ve gone up to the stand she’s always been unapproachable, is very sarcastic and is not a genuine person. She tried to make hard sales you u and it’s not very inviting.

I do not go into booths any more due to this women and it’s a shame !

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Parking fines at Booths

Booths are fine, even nice, if you don't mind paying a bit more. However, beware the parking cameras, as Booths allow Parkingeye (not a company with a good reputation) to police their two-hour parking limit. It doesn't seem to matter how much you spend in the store, you are getting a fine if you breach the time limit. So, if you must use Booths, skip the cafe and don't dawdle around the aisles. As for me, I think I'll skip Booths and dump the Booths card (not sure what that ever did anyway).

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

How Supermarkets Should Be

I find all the negative reviews below hard to credit. For years a highlight of our Lake District holidays has been to visit Booth's Supermarket in Windermere. Parking is convenient, the staff friendly and helpful and the variety of products, especially their own brands is delightful. The mainstream supermarkets could learn much from Booth's. We enjoyed the cafe and their dishes to cook at home are made with the very best ingredients.

August 5, 2023
Unprompted review
Rated 3 out of 5 stars

Usually good

Voted Hales Barn store today. Disappointed that I wasn't asked for my Booths card and paid full price and no points.
Seems I wasn't recognised as a regular.

June 3, 2023
Unprompted review
Rated 1 out of 5 stars

According to Ange, mental health isn’t real

Whilst visiting and using the cafe in Carnforth I had the unfortunate pleasure of overhearing a conversation between two old cafe workers, one named ‘Ange’ who were openly talking about mental health, claiming how it isn’t real and it’s just in your head whilst slagging off member of staff. what vile staff you have employed.

May 23, 2023
Unprompted review
Rated 1 out of 5 stars

What a joke

What a joke, no hot food after 3pm and not permitted to have coffee and cake BECAUSE I DON'T HAVE A BOOTH CARD. Won't be shopping in Booths then.

April 22, 2023
Unprompted review

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