Booths Reviews 209

Visited Keswick today and decided to purchase their meal deal. The only thing wrong was the prawn mayo sandwich. Far too much pepper and not enough mayo. In fact I couldn’t see any!!
Not a patch on Marks and Spencer’s

Wanted to purchase a couple of the “slogan” tote bags but I couldn’t see the ones I wanted and had seen a couple of days previously. After mentioning this to Tev on the checkout, he advised I ask the manager to help. I did just that and the manager, went off to the stockroom and brought back the whole range for me to choose from. That’s what you expect from Booths. A service we regrettably don’t get down South. Hats off to the manager of the Settle store. Thank you very much.

Absolutely appalling customer service from the Ulverston store. The products are always close to their sell by date! Just purchased two bottles of milk with a sell by two days away!!! Wished I’d noticed…..the bread just one day from sell by date. Spoke with a person within the store, who was rude, would not allow me to get a word in, not apologetic or empathetic towards the consumer. Luckily got the ladies name and will elevate this to Booths HO! A few lessons in customer service wouldn’t go amiss. Been a loyal customer of Booths, but no more…..I’ll choose to shop at a store that values its custom.

My Son bought some fresh pitted stuffed olives from Booths when he bit into one there was still a stone in and it subsequently broke his back Tooth. He rang the shop where they offered to refund the price of the olives but it does not compensate for the £100+ it is going to cost at the Dentist for it repairing. Be careful when you buy these things.

Awful fresh produce - fruit and veg. Expensive and of the lowest quality. After 3 unsuccessful attempts at making a complaint on line I gave up - perhaps that’s what they want.

Parking scam being run in conjunction with Parking Eye. You overstay slightly and receive a PCN. You pay and then about 10 days later receive another PCN for same transgression but for twice the amount - obviously hoping that you are a regular shopper and won't check. I gave Booths chance to deny they were jointly running a scam and to sort it out. They ignored it - draw your own conclusions.

I am totally appalled by the lacklustre and insensitive response to my legitimate concerns received from this Dickensian Company.

My Booths Loyalty Card had accrued £20 worth of voucher entitlement when the value was deducted from my account on 20th March, 2024. Booth's have stated that their vouchers were mailed out to customers on the 2nd April, but as at today, almost 3 weeks later, I have not received my allocation. The Company response has thus far been patronising and dismissive in the extreme. This is a transcript of the response received from Booths, and they are rigidly holding to their position, citing "Company Policy"
:-
"Please rest assured I have looked into this for you and I can confirm that you were sent £20.00 in vouchers and we have the correct address details for you on file.

Please be aware there may be a delay due to the postal service but I can confirm that these have been sent to the correct address.

Therefore, if you could please wait until the voucher expiry date which is 26th May 2024 to confirm that the vouchers have definitely not been received and then we can look further into this for you."

I think it is patently a case of "Caveat Emptor" when dealing with this Archaic Business Model....and it may very possibly prove to be the catalyst, and the time to switch my long standing allegiance away from Booths as my historically preferred "go to" Supermarket!!

Motorists beware - penalty parking charges are out of all proportion to the nuisance caused by overstaying. My sharing platter (very nice) with friends at Lytham Booth’s wine bar resulted in a £100 parking fine for overstaying due to having lost track of time. I was causing no hazard, no obstruction and there was plenty of room in the car park. I except the need for penalty charges in order to control parking - but £100 is surely excessive.

What has happened to Booths? I had a shepherds pie and when it was cooked it looked like diarrhoea. Absolutely disgusting. Everything melted into one mush, I couldn’t believe it. I’ll be going elsewhere from now on!

Booths Longton, no tills on after 9am, had to wait in big queue at kiosk. No space to try & pack shopping, no explanation or help. Dreadful experience and I won’t be shopping there again.

I have been a customer for over 30 yrs and have been let down today for glasses for my fundraiser. I was promised they would be available today. I originally asked for a donation but they said they were unable to supply as already donate to charities. Presumably this is the 25p i add voluntarily on my bill every time. The manager was not interested in our complaint
Undervalued customer
Good luck with your new build at Scotforth ALDI
😱

I’m perplexed - do you need to be over 25 to buy logs for a fire from this store? If ‘yes’ then why? If not, then was the (very) elderly gentleman on the checkout when he indicated that clearly we were ‘ over 25’ - something that did not go down well with my extremely young looking and attractive other half!!!!

Tried new cafe at Booths in Clitheroe today. Bit small, expensive at £6.25 for a ham n cheese toastier with thin slivers of ham in thick sliced bread. Nice caramelised onion chutney though. Very long wait for 2 sandwiches at 35mins. Upside was my partner got second pot of tea to replace first one that went cold. Loos were clean, cafe staff polite but very slow, average age about 21.

Booths café Penrith - first and last time!
The place had all the atmosphere of a petrol forecourt. Bland furniture, cold and completely uninviting.

Customer service in the cafe is non- existent.
Called into the cafe at 1pm to be served by a very rude lady, no name badge on, however name of staff on receipt 'Sandra'. She had no inter personal skills whatsoever, no welcoming, no interaction, nothing. Two young people, male and female, were also working behind the counter who didn't look very happy either, no smiles. Sandra, as front of house, should be leading by example. I actually felt sorry for the young staff having to work in that environment.
Customer service in the cafe needs a massive shakeup.

Just bought a Rogan Josh ready meal from the Carnforth store, it was very disappointing. Nearly all tomatoes and pepper and very little meat, also the flavour was wrong. Usually everything is good, so I hope this is a one off!
My rating is for the Rogan Josh, not the store!

Cafe staff were pleasant at my Christmas catch up . See you all soon Lytham booths .

J x

Very dissapointed with booths considering they are suppose to be an upmarket shop. I got a TGTO bag of meat and fish it states on the app shop value £15 TGTG price £5 so I bought one when I got it home the shop value was only £13.75 i rang the store and the lady said that the total was £7! I advised her she was incorrect, it consisted of 2 packs of raw prawns that smelt when i cooked them so they went in the bin, and a wild duck which I cooked but wasn't happy with the look and smell of that either so that went in the bin too. So as you can imagine I'm not happy whatsoever. It was my first one from Booths and it will be my last, I have had a few from Aldi and so much more superior even getting a little more than is expected

Now loss making and turning nasty. I parked at the Booths Kirkby Lonsdale store at Christmas, spent over £30 in the store and left after just over half an hour. I was supposed to have free customer parking for an hour. I have just received a menacing letter from their parking agents demanding £100. It masquerades as a fine in a way little short of fraudulent misrepresentation but in reality is just a trumped up erroneous invoice with arbitrary amounts and an arbitrary nonsense so-called “appeal” process - designed like everything else to mimic a penalty notice from a public body with public powers. Booths have a chance to do the decent thing and call them off but regardless no legal force unless awarded to their cowboy parking agents (Parkingeye”) in Court - which, of course, will never happen + I’ll happily see them there with maximum well-deserved adverse publicity for Booths - as should all their other victims.

I used to love Booths and regard them as one of the best things the North West had to offer. I’ve even gone out of my way to support them by ordering their food from Amazon at my main home in London. I can now only assume they’re resorting to sharp practice in a foolhardy attempt to survive. Very sad and destined to accelerate their self-destruction.

I shop at Booths in Keswick atleast 5 times per week as I live in Keswick.
I see that they have recently appointed a person to meet & greet you on arrival. This is a unique service which I found most helpful as these days shopping in a busy supermarket such as Booths can be rather stressful !
This gentleman ( from Cuba ) was so helpful with such a lovely attitude to his work. Nothing was a problem he helped me find a trolley then took it to the trolley station for me ! If only other supermarkets offered such good service I would perhaps be tempted to shop out of town.

Well done Booths.