The Boot Repair Company Reviews 400

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and the outstanding craftsmanship in repairing and reconditioning boots, often making them look like new. Many appreciate the friendly and professional staff, and the service is frequently described as amazing, efficient, and quick. People also find the pricing to be excellent and a great value compared to buying new items. However, some people were dissatisfied with certain aspects of the service. There were instances where repairs resulted in mismatched components, such as a silver zip replacing a gold one, or incorrect soles being fitted. A few customers also reported issues with the durability of repairs, with soles detaching shortly after service, and some felt that the refurbishment of shoe uppers was not thorough.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the repair work, stating... See more

Quality

Customers had positive experiences with quality, often praising the skill and expertise of the repairs. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent communication, speedy... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their skill, expertise, and... See more

Price

Clients share positive opinions on price, often finding it reasonable and well worth the investment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service to restore tread grip to boots. Boot leather seems to last a lot longer than a grippy tread so we had some very old but still comfortable Henri Lloyd boots repaired and it is fan... See more

Company replied

Rated 5 out of 5 stars

Hi there , my reconditioned and re soled Men’s Dubarry boots have safely returned back from yourselves . Wow, over seven years old , worn out and crumbling soles, used in all weathers and they’v... See more

Company replied

Rated 5 out of 5 stars

I have a beautiful pair of discontinued DMs that I bought second-hand. The stitching around the top of both boots has come loose after a lot of wear, and I couldn't find any local places that could do... See more

Company replied

Rated 5 out of 5 stars

I can't praise the service and workmanship of The Boot Repair Company enough, booked online to have Dr Martens re-soled, they were picked up on a Wednesday and delivered back the following Thursday mo... See more

Company replied


Company details

  1. Shoe Repair Shop

Written by the company

Your trusted destination for premium boot restoration and care. At The Boot Repair Company, we understand the unique bond between individuals and their favourite pair of boots. Whether it's a cherished family heirloom, a reliable work companion, or a stylish fashion statement, we believe that every pair of boots deserves the utmost care and attention.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Authentic Birkenstock repair

After some advice from The Boot Repair Company over whether my favourite Birkenstocks needed a resole or rebuild on this occasion, I sent them off and they were back on my feet just a week later looking like a brand new pair of shoes. Same uppers but attached to a new authentic footbed and sole. This is the second time this pair has been renewed, and I have no doubt The Boot Repair Company will be doing these and others for me again in the future.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to acknowledge the quick…

Just wanted to acknowledge the quick and professional service from The Boot Repair Company. I thought i was going to have to buy my wife a new set of Dubarry boots, but they not only did a complete resole, they also bought them back the suede to near new finish.

April 29, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Andrew we really appreciate the kind review and we're pleased that we exceeded expectations!

Rated 5 out of 5 stars

Dubarry boot repair - The Boot Repair Company.

I have no hesitation in recommending The Boot Repair Company.Their craftsmen have repaired my dubarry boots and they look like new .All the staff were very kind ,friendly and efficient .The boots were returned to me within time schedule and the price was very reasonable for such an excellent service.

March 28, 2026
Unprompted review
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Reply from The Boot Repair Company

We're very thankful for your recommendation Hilary!

Rated 5 out of 5 stars

Amazing company highly recommended

Amazing company not cheap but worth every penny. Great company to deal with. Very impressed by skill and expertise

April 24, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Michael we really appreciate the kind review!

Rated 5 out of 5 stars

Re-soled a pair of old Redwing boots…

Re-soled a pair of old Redwing boots that were heading for the bin. Great service and very quick turn around time. Really pleased with the end result. Now I know this is an option I’ll be breathing new life into my old boots in future.

April 16, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you so much for the kind review Alastair we're pleased to hear you'll consider repair in the future!

Rated 5 out of 5 stars

Absolutely Fabulous

I can't praise the service and workmanship of The Boot Repair Company enough, booked online to have Dr Martens re-soled, they were picked up on a Wednesday and delivered back the following Thursday morning and look amazing. Fantastic service from start to finish. I am so glad we found this company.

April 21, 2026
Unprompted review
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Reply from The Boot Repair Company

Thanks for the review Maureen we really appreciate it! Pleased to hear you're happy with the service.

Rated 5 out of 5 stars

Highly recommend!

Great communication setting up my repair and they answered everyone of my million questions so I had complete peace of mind.

When the boots were done, they were exactly as discussed and im super happy with them.

Would recommend to anyone.

April 20, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you so much for the recommendation Maxine we really appreciate it! Pleased to hear you got exactly what you wanted.

Rated 5 out of 5 stars

Old Timberlands repaired

Around 25 years ago I bought a pair of timberland boots but never really got on with them and they ended up in the bottom of my wardrobe. A few weeks ago I found them and tried them on only to find they were much more comfortable but the gunk used to stick the soles to the uppers had perished and they were coming apart. I almost decided to bin them but after finding that the Boot Repair Company fixed Timberlands I decided to send them off for a repair, since they did a great job with my DMs,with a welt, leather mid sole and new vibram sole. Just over a week later they are back and better than ever. They fit beautifully and are comfortable to wear. I can’t rate them highly enough and would happily recommend their services

April 17, 2026
Unprompted review
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Reply from The Boot Repair Company

Over the moon to hear we have kept both your Timberland boots going and your Dr. Martens in the past John! That's fantastic news for us and we really appreciate your kind words.

Rated 5 out of 5 stars

Dubarry boots full sole repair: Totally recommended!

I've always been sceptical to spend the money on repairing boots when you can get a second hand pair for cheaper than repair costs....but I thought I would give it a go as my Dubarry boots were in pretty good shape other than the soles completely coming away. I am so pleased I went with The Boot Repair Company. I have just got my boots back and they look great! The new soles look far better quality than the originals and my boots look almost new...very impressed and would 100% do it again and recommend the service. Yes, for someone like me...the repair cost is very expensive...but well worth the price for an expensive pair of boots...it really is. The whole process took just over 4 weeks, but was simple and I was kept up to date with the progress and...because I'm a bit of a skinflint, I was really pleased that the boots were returned in a large cardboard box that can be kept as a boot storage box! Thank you. A very happy customer.

April 15, 2026
Unprompted review
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Reply from The Boot Repair Company

We're over the moon for you Chantelle! Thank you for the review we really appreciate it.

Rated 5 out of 5 stars

Excellent customer service and repair

Their customer services were very quick to respond and proactive. The repair took less time than originally envisaged and when the boots came back they looked far better than I thought that they would be able to achieve. When I opened the box with the repaired boots I also found some new colour co-ordinated laces and a care kit, which is above and beyond customer service unfortunately not often encountered nowadays. Thank you!

April 10, 2026
Unprompted review
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Reply from The Boot Repair Company

That's really great to hear! Thank you so much for this review we're incredibly grateful.

Rated 5 out of 5 stars

Great Service, Great Results

Great communication, very speedy service and most importantly; excellent results! I sent The Boot Repair Company a pair of Red Wing boots to resole and they received them on the Tuesday and had them back to me by Thursday morning, good as new. Very pleased with the results.

April 9, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for the kind review we really appreciate it and are pleased to hear you are happy with the service/results!

Rated 5 out of 5 stars

Dubarry Repair

The process was very easy and the boots were returned much quicker than I was expecting. In fact, the repair was so good that the boots now look like new.

Thank you so much for resurrecting my favourite, old faithful Dubarrys!

March 27, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you so much for picking us to repair your old faithful Dubarrys! We really appreciate it

Rated 4 out of 5 stars

Brasher boots lifetime extended massively.

Boots sent off and returned with Vibram sole on them. good service. Remember to send boots without any attachments as these may get lost.

Boots returned within a week excellent job. very quick turnaround. Worth the money.

Old friends (my boots) with renewed life.

April 7, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for the review Philip we really appreciate it! Sorry to hear something got lost from your boots though!

Rated 5 out of 5 stars

New life breathed into my Doc Marten shoes

Tom & his team did a fab job on my British-made Doc Marten brogue-style ox-red shoes, which I wear for work and whose soles were worn through. They have done a wonderful repair, breathing fresh life into much-loved, much-admired footwear.

The turnaround time was about 3.5 weeks between downloading a pre-paid postage slip, and return of the shoes by UBS.

Thank you, chaps!

March 30, 2026
Unprompted review
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Reply from The Boot Repair Company

I remember your shoes vividly! They were very nice brogues. Really pleased you're happy with them and we hope they serve you well.

Rated 5 out of 5 stars

A great service

TBH I was quite nervous about sending my beloved DMs to the other end of the country to be resolved.

I wasn't disappointed. They came back with new soles and clean!

Highly recommend this service to all DM lovers!!

April 1, 2026
Unprompted review
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Reply from The Boot Repair Company

Really pleased to hear your happy with the service Stuart, thank you for the recommendation!

Rated 5 out of 5 stars

Excellent company

Excellent company. Repaired my walking boots perfectly with a new rubber sole. Good communication and excellent customer service. All done in less than one week

March 31, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Maja we really appreciate the review!

Rated 5 out of 5 stars

My boots are back - looking as good as new

My boots are back - looking as good as new and ready for another 10 years of wear ! It took longer than expected for the repairs so a special thank you to Rachelle Temple who was fabulous answering any queries and keeping me up to date and guding their safe arrival back to me

March 27, 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for your patience Jayne and thank you for the kind review, we really appreciate it!

Rated 5 out of 5 stars

Outstanding service from start to finish

From Start to finish I have nothing but praise for the boot repair company.
First to be mentioned and is an amazing person is Rachelle who i communicated with regarding my Boots, quick fast and put my mind at ease straight away when I sent her emails about sending my boots to the company.
My boots arrived back last night and the repair to the soles is amazing like new pair of boots and can’t wait to walk in them tonight.
Thank you So much and will most definitely use your company again not only for boots.

March 26, 2026
Unprompted review
The Boot Repair Company logo

Reply from The Boot Repair Company

Rachelle is a good egg isn't she? Thank you for the review Timothy we really appreciate i!

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