The Boot Repair Company Reviews 

Really pleased that companies like BRC exist, as I'd rather revive existing shoes than buy more. I sent them 3, very broken down pairs of Birkenstocks (one maybe 35 years old...), and now have 3 "new" pairs of sandels: all the more appreciated as they're discontinued styles. A good quality repair and great service when the courier failed to find us. Thank you BRC!

Overall was pretty happy with the repair, despite some big gouges to the heel/midsole where the tread had been trimmed to size but can live with that.

Where the service was let down was by return postage, came back with In Post not the advertised UPS Standard. In Post kept having delivery issues so had to contact their customer services to get that sorted.

Never complain usually but feel a bit deflated with this, and with the poor return postage combined with the gouges probably won't send any of my other boots to them.

My doc Martens boots and shoes were sent to you for a new resole and restitch my shoes 👞 were returned on Saturday the repairs were excellent and very professional repairs they looked like a new pair of doc Martin shoes 👞 thanks Michael

Fantastic repair work has been done on my much loved birkenstock sandals. I'm so grateful to get another year or two out of them. Job very well done - thank you! The customer service and communication is excellent. Highly recommend.

Had a pair of old genuine cowboy boots brought years ago in Canada. Unfortunately the brand is no longer continued and my leather soles had worn through.
So pleased I found The Boot Repair Company on line. One quick email to them with a couple of photos of my boots and a quick response received saying they could carry out the work. Although they - for obvious reasons - could not resole with original manufacturer's soles, they would use suitable alternative.
Booking and paying for the service was quick and easy on line. You receive a confirmed order number that you send with your footwear. Then all you need to do is box your footwear up, pop in the post and that's it.
Great communication from the company saying they'd received my boots and an estimate return of two to four weeks. Once completed you receive an email stating work done and footwear being returned, in my case my boots came back in just under two weeks. You also get emails from the postal company they use with a two hour delivery slot and options to change or send to a collection point.
The cost, considering I had new leather soles, stitched and new heels was more than reasonable. The quality of the work is exceptionally high.
All in all, excellent service, quality repairs and an highly recommend company. Considering it took years (about twenty) for my last soles to wear out, I'm not expecting to need replacements anytime soon, but when I do I will be requesting the services of The Boot Repair Company again.
Thank you to Rachelle and all of the team.

My first ever Birkenstocks hold a special place in my heart—I originally bought them for my very first trip to Paris. After years of heavy wear, the outer layers were worn out and the cork was severely damaged. Luckily, I found The Boot Repair Company. Their work is an absolute masterpiece! The shoes look brand new, but they still carry all those wonderful Paris memories. It is the perfect match. Their customer service was also fantastic, keeping me updated on the progress in a very polite and enthusiastic manner. I now own many more pairs of Birkenstocks and I will absolutely be back for future services. Highly recommended!

I was bereft; my life on the rocks:
I’d worn away my favourite Birkenstocks.

I looked at them sideways, from up and then down
Do I need to buy new ones: an expensive trip into town?

Thought to myself, it’s going to be tricky
Salvaging these sad but oh so comfy pair of Birkies

I googled Birkenstock repair, who to?, pressed return
And Boot Repair Company came up. Well, you live and learn

But Boot repair? These ain’t boots. They’re having a laugh
But I sent them off dutifully; sure, a bit of a faff

I’m thinking that this is a more ecological choice
Helping the planet, like a still small voice..

A parcel came back much quicker than advised
Curious to see what might be inside

Now they’re back in my arms, after their short spell away
Or at least snug on my feet; where I hope they will stay

Hopefully for a while, until again rubbed away,
And I send them back to the fantastic Boot Repair Company.

So I thought I would write: hope this email gets through.
Many thanks; they’re brilliant. As new

Immense, really made up with the service & quality of the repair/resole of my Meindl Airstream boots, the new Vibram sole is brilliant. Thank you Rachelle & the team at BRC. I would definitely recommend & use your service again. Cheers. Gaz

Wow - what an amazing job this team did on my much loved but very well worn DMs. Soles and internal heels were replaced making my favourites safe and comfortable to wear again - I am so delighted! As well as the expert job on the boots, they kept me very well informed at every stage of the process. All in all, a pleasure to deal with - I will use this service again.

Excellent service to repair my sandals ,came back as good as new ,very happy

These guys gave life to an ancient pair of Blundstones which I thought were beyond any hope of repair. They continue on - I am very grateful.
Tiny snag was the boot polish I ordered didn't arrive with the boots but this was quickly rectified despite me suggesting a credit note would do; they sent me a tin anyway. Very happy.

They did an amazing job on my boots. Very impressive. The customer support was very fast and friendly and the job was done faster than they said. Great business!

Met the team at the DM store event in Brewer Street, Soho. Really friendly and knowledgeable. The options for repair were excellent.
My treasured DM boots have come back as good as new.
Brilliant experience.

excellent service - its like having a new pair of boots but already worn in. Turn round time well within what is expected

I recently had my Dubarry boots re-soled and I am delightedwith the service.
I was so disappointed when the soles of my Dubarry boots started to split as they were a purchase I could afford only once in my lifetime. I was pleased to discover this company and amazed at the ease and efficiency of the whole process of ordering and paying for the repair, and the communication from the factory.
I'm overjoyed to have my boots back, as good as new, for less than the price of a pair of 'lookalikes'.
In this age of throwaway culture and built-in obsolescence, this company does a wonderful job.

This company is very efficient and their work is high quality, they repaired my much loved dubarry boots, which had literally fallen to pieces to a near new condition, my only criticism is the delivery company! They need to review their service.

My Zamberlan boots heels were both worn through. I opted for BRC as I was able to drop them to the company in person (local to a relative). This was following an initial enquiry where I sent pictures of the boots and the wear that needed to be repaired.

I was updated that the needed more extensive repairs - initially it was a “re sole” (total cost £82:90) then I was told they needed mid sole and rand. It was £45 extra.

The boots were returned (following additional payment) in about 2 weeks or so.

Repairs look very good. Soles look robust. I’ve worn them 2/3 times now and have encountered no problems.

Although it might seem expensive (in some opinions) I was ok to pay it as I love these boots and know they are comfy and waterproof. I can’t speak for the longevity but it there are any issues I would hope BRC. would deal with it appropriately.

Unbelievably great service from this company. Actually did what they said they could. Great communication from Rachelle at every stage. Quoted 4 weeks turnaround but only took 9 days from me posting to receiving the boots back as good as new. Highly recommended and very satisfied

Super service, lovely people and excellent results. Two treasured pairs of boots brought back to life. Thanks to the skilled craftspeople of Leeds.

There was a clear communication process, instructions were easy to follow. My boots have been resoled and look brand new. I will not hesitate to use the boot repair company again.