Boots n Pieces  Reviews 

234
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional efficiency, clear communication, and impressively quick turnaround times. Many people are highly satisfied with the outstanding product quality and the professional boot conversions, often noting results that exceeded their expectations. Reviewers frequently highlight the exceptional staff, who are noted for their helpfulness, expertise, and professionalism in handling modifications. However, some customers also noted the company's excellence in addressing unique or custom requirements for boot modifications. This includes successful conversions for specific playing conditions or personalized soleplate requests, ensuring a perfect fit and feel.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the great communication and efficient, fast... See more

Product

Reviewers mention positive feedback about the product, with many highlighting its effectiveness and quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the solid feel and balance of studs,... See more

Staff

People report positive experiences with staff, consistently praising the team for their exceptional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My sons Predator straps had worn away to the last threads, I found Boots n Pieces on google and I’m delighted with their work. The whole process was easy and sufficient, arriving back to us today read... See more

Rated 5 out of 5 stars

SG conversion made for my Son who plays college soccer in The US. Very happy with the result. Purchased additional plastic studs to pay official games with and he’s very happy with the feel of both me... See more

Rated 5 out of 5 stars

My son struggled to get SG boots as his feet suit a certain style/make otherwise he gets blisters. He found Boots n Pieces and they were fantastic. Sent his boots off and turn around time was great. C... See more

Rated 5 out of 5 stars

These guys are exceptional. Professionalism, clear information and then a clinical product finished to a top standard. I had my Sokito Scudetta’s changed from FG to AG. The job they’ve done is sublime... See more


Company details

  1. Sporting Goods Store
  2. e-Commerce Service
  3. Shoe Repair Shop
  4. Soccer Store

Written by the company

We are the worlds largest customisation specialists, trusted from the Sunday League to the Champions League. We specialise in football / rugby boots and regularly work with elite athletes around the world who trust us with their boots.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(234)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely class product and service

Absolutely class product and service

June 28, 2024
Boots n Pieces  logo

Reply from Boots n Pieces

Hi Craig, based on your comments I think you may have clicked 1 star by mistake - can you please drop us an email to discuss? Thanks

Rated 5 out of 5 stars

Great service

5 day turn around from posting to getting back
Great studs on the stud conversion
Best in the game and great communication
100% coming back

June 12, 2024
Rated 1 out of 5 stars

Damaged Adidas Predator blackout…

Damaged Adidas Predator blackout holographic soleplate during FG to SG conversion. Damage to soleplate in areas that weren't converted, such as studs that remain FG and a significant tear through the holographic part. Studs good length and okay quality. Disappointing 😞

May 24, 2024
Boots n Pieces  logo

Reply from Boots n Pieces

Hi Chris, this is a well known issue with the holographic film coating on the new Adidas Predator model - as you have highlighted, ‘damage to sole plate in areas that weren’t converted, such as studs that remain FG’ it’s clear that this is part of this same issue and not in relation to our service. There is no way our stud conversion would cause an issue to remaining FG studs as we literally do not do anything to them.

There are numerous articles and YouTube videos highlighting this issue, but in short the ‘holographic’ coating on the sole plate will crack and peel off, regardless if they have been converted to SG or not.

Rated 5 out of 5 stars

Can't believe it's the same pair of…

Can't believe it's the same pair of boots I sent them, stud conversion is awesome as the boots I wanted only came out FG. Bought a pair of white boots and didn't like the look so also did the blackout, so happy with the finish, will be sure to send future boots.

May 24, 2024
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service, delighted with the way my boots have turned out. He always kept you updated along the process, would recommend to a friend!

April 9, 2024
Rated 5 out of 5 stars

First time ordering metal cleats

09. April 2024 First time ordering metal cleats here, color "gold".
Delivery was very fast, faster than expected. Cleats fulfill their purpose.
Negative: Color was gone after 45 minutes of playing soccer, now they are no longer "gold", now they are aluminum silver. Very disappointed due to the price.

10. April 2024
After feedback by e-mail and the offer to sell a silver pair, the matter was resolved.
And the rating was adjusted due to the good service

March 18, 2024
Unprompted review
Boots n Pieces  logo

Reply from Boots n Pieces

Hi Nico, sorry to hear you were not happy with the stud colour!

We do have a note on the website to advise the colour will come off, however I appreciate 45 mins is not a long time.

If you send us an email we’d be happy to send you a replacement set in a different colour.

Thanks!

Rated 5 out of 5 stars

Second pair of boots saved…

Second time sending boots for repair and it definitely won’t be my last! Totally different kind of issue but the result is just as impressive! Top quality work, went for custom black out and performance laces too genuinely look like a pair of never been worn boots!

March 1, 2024
Boots n Pieces  logo

Reply from Boots n Pieces

Thanks Dara, glad you're happy with the boots. Look forward to working with you again soon!

Rated 4 out of 5 stars

Communication great

Communication great, final repair absolutely perfect. Took a while, but this was communicated well early on so not an issue.

February 28, 2024
Boots n Pieces  logo

Reply from Boots n Pieces

Thanks Ben, really appreciate your patience with the repair work.

Rated 5 out of 5 stars

Swift and excellent service

Swift and excellent service , would recommend to anyone , they do exactly what they they’ll do

February 2, 2024
Unprompted review
Boots n Pieces  logo

Reply from Boots n Pieces

Thanks Tobi, look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service , boots were absolutely brilliant- great job , quick service and great value for money

February 14, 2024
Boots n Pieces  logo

Reply from Boots n Pieces

Thanks Alison, really appreciate the review.

Rated 5 out of 5 stars

Great service

Great service, quick turnaround, updates throughout the process. The quality was 10/10. Faultless. Would highly recommend the black out service to anyone.

February 9, 2024
Boots n Pieces  logo

Reply from Boots n Pieces

Thanks Steven, look forward to working with you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look