Bootsphoto.com Reviews 17,497

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,900 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including prints, photo books, and personalized items, often noting their professional appearance and how well images are replicated. Many people also highlight the excellent service, finding the online ordering process easy and convenient, with good communication throughout. However, some people were dissatisfied with aspects of the delivery service, mentioning slow dispatch or delivery times, and occasional issues with orders not being ready for collection as expected. A few other people also felt that the quality of some products was inconsistent, with issues like poor cutting, frayed edges, or photos being out of chronological order.

What people talk about most

Product

Users describe positive interactions with product quality. Many customers are delighted with the quality of... See more

Quality

Consumers generally express satisfaction with the quality of products, often highlighting excellent printing,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the quick... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering system simple, easy to... See more

Service

Clients share positive opinions on service, frequently highlighting excellent service, brilliant printing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, user friendly, once you get to know your way around the facilities. The only downside was the limited number of templates based on cover styles. I created a shared memory book for my sister,... See more

Rated 4 out of 5 stars

I have regularly used Boots photo over the years and have been very happy with the service. The end products look amazing and are much admired by friends and family. The new website took a little long... See more

Rated 4 out of 5 stars

The ease of the interface and ordering process made it very easy to place the order. The feedback on the uploaded image quality, and if it was sufficient to give a high quality result is also useful... See more

Rated 5 out of 5 stars

Great online ordering service! Fab quality prints. Very happy with Bootsphoto.com. Good prices, online mgmt system very easy to use and navigate, delivered in good time!



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
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Rated 5 out of 5 stars

Perfect photos

The photos came out perfect. I had tried free photo sites but unfortunately was disappointed and to be honest not much difference in cost. Would highly recommend and definitely use them again.

March 1, 2026
Rated 1 out of 5 stars

Didn't like sizing wanted 6x4

Didn't like sizing wanted 6x4, very good pricing.

March 1, 2026
Bootsphoto.com logo

Reply from Bootsphoto.com

Andrew,

Thank you for your feedback. We’re sorry to hear that the sizing didn’t meet your expectations, but we’re glad you found the pricing good. Your comments have been noted and will help us improve the ordering experience going forward.

Kind Regards,
Mya
Customer Service Support.

Rated 2 out of 5 stars

Took ages

Took ages, didn’t fit

February 14, 2026
Bootsphoto.com logo

Reply from Bootsphoto.com

James Thompson,

We are sorry to hear you were not completely satisfied with your order.

Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.

We can see that you have not been in contact with our customer care team, and we advise you to reach out so we can help you find a solution.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 01926 463 605

Email: bootsphoto@cewe.co.uk

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 2 out of 5 stars

I was very disappointed by the quality…

I was very disappointed by the quality of the product. Perhaps I should have understood how thin and flimsy it would be before I went ahead and ordered it

February 26, 2026
Bootsphoto.com logo

Reply from Bootsphoto.com

Dr Kate Lloyd,

We appreciate you taking the time to share your feedback. We're sorry to hear that the product's quality did not meet your expectations and that its thinness was a disappointment. We'll review your comments as we consider improvements.

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

Boots Photo

I have around 17,000 photos on my computer. I prefer albums and Boots are helping me towards that. Turn round is good and the cost is very reasonable.

February 11, 2026

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