Overall, user friendly, once you get to know your way around the facilities. The only downside was the limited number of templates based on cover styles. I created a shared memory book for my sister,... See more
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Review summary
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I have regularly used Boots photo over the years and have been very happy with the service. The end products look amazing and are much admired by friends and family. The new website took a little long... See more
The ease of the interface and ordering process made it very easy to place the order. The feedback on the uploaded image quality, and if it was sufficient to give a high quality result is also useful... See more
Great online ordering service! Fab quality prints. Very happy with Bootsphoto.com. Good prices, online mgmt system very easy to use and navigate, delivered in good time!
Company details
Written by the company
For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!
Boots Photo
Written by the company
Contact info
PO BOX 4395, CV34 9DN, Warwick, United Kingdom
- 01926 463 605
- bootsphoto@cewe.co.uk
- bootsphoto.com
4.1
Great
17K reviews
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Really good clear prints
Took a minute to work out how to edit on the website. Once done was all pretty easy and pictures look amazing! Getting compliments from everyone that sees them. So clear and good detail
April 4, 2026
Easy to use facility at home - thank you
Easy to use facility to download the photos I wanted from my desktop PC. Good tracking information and prompt delivery. Thank you !
March 21, 2026
May use AI-assist with repliesRead more
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Took several days for the order to be…
Took several days for the order to be processed and posted and the covering sheet on the photo frame was unclear plastic.
April 3, 2026
Reply from Bootsphoto.com
EVT,
We are very sorry to hear that you were not completely satisfied with our service.
I have reviewed the tracking information for your order and can confirm that the estimated delivery date was between 15.04.2026 and 16.04.2026. I can see that your order was delivered on 11.04.2026, which means it was produced and dispatched earlier than anticipated. I apologise if this was still not quick enough for you on this occasion.
We strive to provide a timely service and appreciate your feedback.
Kind Regards,
Mya
Customer Service Support.
Easy to use and a great price
Easy to use and a great price. I’m
Using it all the time now to bring photos hidden on my devices for ages back to life.
April 3, 2026
So many things went wrong
So many things went wrong,
It is advertised as being ready in 30 minutes, this is untrue, I placed an order at 11:30am and at 8pm at night the photos and code did not work in the shop. I rang the helpline and they were dismissive and said to just order it again.
I also consulted with the online chat with Nabila and they were also equally as unhelpful, often taking 20 minutes to reply each time.
I choose them for speed of 30 minutes next time I will be sticking with a local company
The photos were also extremely expensive at almost €50 for 60 photos!! Locally, they will have 100 for €30!!
Very poor form from boots
April 23, 2026
Unprompted review
Reply from Bootsphoto.com
Ellie,
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 01926 463 605
Email: bootsphoto@cewe.co.uk
Or
Live Chat
Kind Regards,
Mya
Customer Service Support
Excellent service
Excellent service. Delivered very promptly. Photos were all as requested.
April 2, 2026
Received a voucher for £10off a…
Received a voucher for £10off a personalised cushion, so had a photo on each side, took 10days to be delivered but it was well worth it, really lovely cushion.
April 1, 2026
Speedy response to my customer service…
Speedy response to my customer service query and immediately resolved
April 1, 2026
Excellent service
Excellent service, easy to navigate and order photos, excellent delivery at a wonderful price, have used a few times, recommended to my Granddaughters
April 1, 2026
My Experience
I like your efficiency and sending me my photos which makes them more permanent and tangible! I'd use you again. I like your disposable cameras.
April 1, 2026
Don’t use CEWE photograph company that BOOTS…
The CEWE photograph company that BOOTS use. State that they offer quality products photos. Which is why I chose them. I spent hours creating a hard back photo book. For our sons 50th birthday Cost £58 delivered. Started off well as I turned pages. They left out 5 pages blank. On complaint they told me to show proof of destroying the said book then and only then , would send a voucher for a free one! Not Free !! I paid over the odds! After many e mails, I will never use them again .
April 3, 2026
Reply from Bootsphoto.com
Mr Peter Cason,
We’re sorry to hear that you’re not completely satisfied with our service.
I’ve looked into this and can see that your order was placed with empty pages at the end of the photobook. This was part of the project design and would have been visible at the time the order was placed. Unfortunately, we’re unable to make changes to customer orders once submitted and print them exactly as received.
We understand that mistakes can happen and are more than happy to work with you to resolve this, as our aim is for you to have a photobook you can be proud of.
I can see that our team offered you the option to return the photobook in exchange for a voucher, allowing you to make the changes yourself, remove the empty pages, and place a replacement order at no additional charge. When this was declined, we also offered the option to render the product unusable and provide photo proof so we could issue a voucher. Unfortunately, this option was also declined.
As none of these options were taken, we were unable to assist further and the issue remains unresolved. We’re sorry that you remain unhappy. If you decide to return or render the photobook unusable, please feel free to get in touch and we’ll be happy to help you arrange a corrected replacement.
Kind Regards,
Mya
Customer Service Support.
Excellent 40x40 print and frame
Excellent 40x40 print and frame, very happy to recommend.
March 28, 2026
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