Borrow A Boat Reviews 515

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and responsiveness, making the booking process smooth and stress-free. Many people highlighted the personalized service, noting that agents took the time to understand their needs and provided tailored options, often going above and beyond to secure favorable deals and ensure every detail was covered for their holidays. However, some customers reported dissatisfaction with the service during their actual trips, citing issues with the condition of the boats, technical problems, and unhelpful staff from the charter companies. These reviewers mentioned problems such as technical issues with the boats, rude captains, and a lack of support from the company when issues arose during their holiday.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and attentiveness... See more

Booking process

Consumers find the booking process to be positive, often highlighting the helpfulness of agents like Eray and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers express satisfaction with the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eray was extremely helpful in getting our charter booked. He provided options exactly to the specifications we needed in a number of suitable locations, taking a lot of the work out of the booking pr... See more

Company replied

Rated 5 out of 5 stars

Have been looked after by the wonderful Eray who found us several options that met our requirements for our initial booking. Had an issue later on that was solved by him and recently he ably assisted... See more

Company replied

Rated 5 out of 5 stars

I planned a sailing trip with my family for our summer holiday in Croatia. Mr. Eray Özkan was incredibly helpful throughout the process. He took the time to understand our needs and then guided us to... See more

Rated 5 out of 5 stars

Eray did a perfect job. We've been looking at chartering a gulet in Turkey for some months and dealt with multiple brokers. Without question, Eray at Borrow A Boat was far and away the most help... See more

Company replied


Company details

  1. Travel Agency
  2. Boat Rental Service
  3. Boat Tour Agency
  4. Cruise Agency
  5. Sailing Store

About Borrow A Boat

Written by the company

Borrow A Boat logo

With more than 50,000 boats available in over 65 countries worldwide, Borrow A Boat is the leading yacht and boat charter portal for boat owners, charter companies and those wishing to take a boat out. Using our website, getting afloat has never been easier.

Book your trip

Let us create your ideal boating vacation. Our experts will help you choose the perfect vessel, arrange all logistics including transfers, and design custom experiences with suggested itineraries and activities. From booking to return, we're committed to delivering a seamless, personalised boating adventure that meets your needs and surpasses your expectations.

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Trusted Experience

With over 50,000 satisfied customers served, we're your trusted boating partner.

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Flexible Booking Options

Secure your dream boat with just 15% down and enjoy the industry's most flexible rescheduling policies.

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Safety and Peace of Mind

We partner with verified owners and companies, ensuring all boats meet high safety standards with regular inspections.


Contact info

4.8

Excellent

TrustScore 5 out of 5

515 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Yannis review

Yannis was instrumental in helping us choose the perfect boat for our needs. His expertise and deep knowledge of the various options available made the entire selection process smooth and stress-free. From understanding our requirements to providing insightful recommendations, Yannis guided us every step of the way with patience and professionalism.

Without Yannis, navigating through the myriad of choices would have been overwhelming and likely unproductive. His dedication and commitment ensured we found a boat that not only met but exceeded our expectations. We are immensely grateful for his assistance, and it's clear that without Yannis, this would not have been possible. Thank you, Yannis, for making our dream a reality!

July 1, 2024
Unprompted review
Rated 4 out of 5 stars

I chartered a sailboat through this…

I chartered a sailboat through this platform and I’m very satisfied with the service. Finding a suitable boat was initially challenging since we had a specific timeframe for our booking. However, with the support of the friendly and helpful holiday planner Andreas, we found the perfect sailboat. The entire booking process went smoothly and the boat met all our expectations even if we didn’t have much choice there.
But it would be also easier for us if we could only see the boats that are actually bookable in our specific timeframe and not that we hear later that this boat is not bookable at all.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Superb support

Andreas could not have been more helpful in finding us some really good boat options. It was a relief for us to find such a timely and thorough service tuned directly to our needs, and friendly with it.

June 20, 2024
Unprompted review
Rated 3 out of 5 stars

Lagoon 450 - MEDOUSA

We were told we could board the boat between 3-4pm, delays meant that we didn't get under way until 7pm on the 1st day which meant sailing in rough seas in the dark - not enjoyable.
This is 3rd time we have hired a lagoon 450 & this one was a bit tired.
There was very rarely any hot water for showers (apparently there was something wrong with the water heater).
The gangplank handrail was missing & the remote control was broken.
The kettle handle was broken & dangerous to use. There was no sticky matting in the cupboards to stop the glasses from toppling over (4 of them broke) We found the matting later & fitted it ourselves.
The deal was to have a Kayak on board, but we had a SUP.
Some of the beds didn't have the top covering.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Damien for president

Straight away from the start I was put in contact with an advisor, Damien Lombardi-Balnaves, who asked all the right questions and set out a list of options to look through. He was extremely useful and knowledgeable around each query put to him and responded swiftly each time, his input and help made the whole experience very easy and efficient. With every change he would suggest new boats or locations that fit my criteria and offered insight which I would not have had on my own. Once we had narrowed down my options he continued to make sure we had all the information we could need, even offering to liaise with the group to make the process even easier for me. After finding the boat which fit perfectly he then continued to respond to every small request and contacted the charter company to get confirmation without needing to be asked. His initiative and support throughout made a huge difference and I cannot express my gratitude enough

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, helpful and efficient

Great experience with Tom, who was incredibly helpful and efficient in finding us the right charter and making the whole process very easy. Tom's communication was great and he made all the changes we asked for very quickly. We went on to have a great experience - would definitely use borrowaboat again!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fun and relaxed

Our yacht trip was absolutely fantastic. A very relaxing trip. The yacht was so beautiful and spacious. Special thanks to Captain. Everything was great and accommodating!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Andreas gave me 5 star service

Andreas gave me 5 star service. Communication was amazing. He gave me several options and it was easy to find the one most suitable with him. I’ve often rented Catamarans on holidays all over the world. This was the best service to date. I will 100% use them again and highly recommend them to anyone and I will do that personally going forward.

May 31, 2024
Unprompted review

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