Borrow A Boat Reviews 515

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and responsiveness, making the booking process smooth and stress-free. Many people highlighted the personalized service, noting that agents took the time to understand their needs and provided tailored options, often going above and beyond to secure favorable deals and ensure every detail was covered for their holidays. However, some customers reported dissatisfaction with the service during their actual trips, citing issues with the condition of the boats, technical problems, and unhelpful staff from the charter companies. These reviewers mentioned problems such as technical issues with the boats, rude captains, and a lack of support from the company when issues arose during their holiday.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and attentiveness... See more

Booking process

Consumers find the booking process to be positive, often highlighting the helpfulness of agents like Eray and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers express satisfaction with the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eray was extremely helpful in getting our charter booked. He provided options exactly to the specifications we needed in a number of suitable locations, taking a lot of the work out of the booking pr... See more

Company replied

Rated 5 out of 5 stars

Have been looked after by the wonderful Eray who found us several options that met our requirements for our initial booking. Had an issue later on that was solved by him and recently he ably assisted... See more

Company replied

Rated 5 out of 5 stars

I planned a sailing trip with my family for our summer holiday in Croatia. Mr. Eray Özkan was incredibly helpful throughout the process. He took the time to understand our needs and then guided us to... See more

Rated 5 out of 5 stars

Eray did a perfect job. We've been looking at chartering a gulet in Turkey for some months and dealt with multiple brokers. Without question, Eray at Borrow A Boat was far and away the most help... See more

Company replied


Company details

  1. Travel Agency
  2. Boat Rental Service
  3. Boat Tour Agency
  4. Cruise Agency
  5. Sailing Store

About Borrow A Boat

Written by the company

Borrow A Boat logo

With more than 50,000 boats available in over 65 countries worldwide, Borrow A Boat is the leading yacht and boat charter portal for boat owners, charter companies and those wishing to take a boat out. Using our website, getting afloat has never been easier.

Book your trip

Let us create your ideal boating vacation. Our experts will help you choose the perfect vessel, arrange all logistics including transfers, and design custom experiences with suggested itineraries and activities. From booking to return, we're committed to delivering a seamless, personalised boating adventure that meets your needs and surpasses your expectations.

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Trusted Experience

With over 50,000 satisfied customers served, we're your trusted boating partner.

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Flexible Booking Options

Secure your dream boat with just 15% down and enjoy the industry's most flexible rescheduling policies.

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Safety and Peace of Mind

We partner with verified owners and companies, ensuring all boats meet high safety standards with regular inspections.


Contact info

4.8

Excellent

TrustScore 5 out of 5

515 reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Stress free boat hire

After looking for a boat hire for our trip to Santorini I came across borrow a boat. I sent in a quote and Rebecca emailed me back. Rebecca was very helpful throughout and made the whole process easier for me. She spoke with the charter company in regards to dates, fishing equipment and timings. After everything was put in place and I was happy with what we had discussed she sent me over a link to confirm and agree to and make payment. So much easier than trolling google for what we were looking for. Thank you Rebecca for such an easy stress free experience

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Private boat trip hire

A big shout out to Philippa for making booking the most amazing private boat such a pleasant and smooth process. Philippa went above and beyond to give us the dream hen do boat trip and was always available with very quick replies. Couldn't recommend enough! Thank you so much from all of us. We are going to have one very happy bride to be 🇬🇷🤍

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Professional As always thx to Eray

As always, got a great and professional service by borrowaboat team . Thank you Eray for taking care of us from the first moment.
Eray made sure every request is fulfilled, answer every question I had , and made sure that we will get the best deal for our summer charter.

February 14, 2025
Rated 1 out of 5 stars

No ethics on how to work or run a company

The company is good and can grow but they need a good leader to shape them up. Matt Ovenden isn't a ideal leader who can help them grow with massive pace. I understand every company has a budget to operate but cost cutting just coz you are short of budget doesn't give a secured feeling to the employees (Even after performing good).

I won't recommend to work here if you want to feel secure about your place in the organization.

UPDATED THE REVIEW AFTER BORROW A BOAT REQUESTED FOR MORE DETAILS - After posting the review Borrow A Boat requested for more details so they can contact me personally but that won't happen. If anything is supposed to happen then that should be here in presence of everyone so people get well aware of your company. There's no ethics in your organization. Very unprofessional of firing people without any reason just coz you guys failed to collect funds for your company.

February 13, 2025
Unprompted review
Borrow A Boat logo

Reply from Borrow A Boat

Thank you for your feedback.

We genuinely attempted to reach out to you after your initial review to better understand your experience and address your concerns. However, as you’ve chosen to remain anonymous and have not shared any contact information, we have been unable to identify you in our client or employee records.

We take all feedback seriously and are always open to honest and constructive conversation. If you would like to speak with us directly, we welcome you to get in touch via help@borrowaboat.com. We would appreciate the opportunity to listen and respond in a meaningful way.

Thank you again, and we wish you all the best.

Borrow A Boat Team

Rated 5 out of 5 stars

Excellent boat finders

Good selection of boats and very helpful confirming information about options
Will be using Borrow a boat again
Thanks for your help Rob

February 7, 2025
Rated 5 out of 5 stars

Making an easy start of our dream sail holiday

Looking for a vessel for our dreamed sail holiday we found all we wanted to know at Borrow A Boat. At the planned location, of the desired size and characteristics and fitting into our budget. Scanning through the photo's and specs of the available yachts we were quickly down to 4 options. In a meeting with our family members, we picked the one most to our liking. All looks clear, agile reservation and payment en quick confirmation. We are looking forward to this trip.

February 10, 2025
Rated 5 out of 5 stars

Easy and Efficient Process.

Natalie was super to deal with. The process was straight forward and easy. We’d definitely use borrow a boat again for future vacations.

February 6, 2025
Rated 5 out of 5 stars

An unforgettable experience in St. Barths


I recently had the most incredible boat ride, and I can't recommend it enough! From the moment we set sail, everything was perfect—the breathtaking views, the gentle sway of the water, and the fresh, crisp air. The boat was well-maintained, and the crew was friendly, professional, and knowledgeable, making sure we were comfortable and enjoying ourselves.

Natalia made the booking process extremely easy. She was efficient and very responsive. I can’t wait to work with her on future travel arrangements!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Have rented a boat in Rhodos

Have rented a boat in Rhodos, Greece this summer. I’m so exited and is looking so much forward to this trip. Can’t wait :-)
The service, information and dialogue provided by Natalia Anagnostopoulou from Borrow a boat has been outstanding. She has been so helpful and very friendly and have answered all my questions in detail, so I now feel very comfortable about this trip. Natalia and Borrow a boat is very professional and service-minded - I can therefore give my highest recommendation.
Lars

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Eraya called me to clarify the differences between the boats I was looking at and helped organise different pickup and drop offf locations to suit our itinerary

January 22, 2025
Rated 1 out of 5 stars

Terrible business practices

January 27, 2025
Unprompted review
Borrow A Boat logo

Reply from Borrow A Boat

Hi David,

Thank you for taking the time to leave a review.

We’re sorry to hear that you feel this way and would like to look into your experience further. However, we’ve been unable to locate any record of a booking under your name in our client database.

To assist you properly, we kindly ask that you send us your booking reference or any relevant details to help@borrowaboat.com. We’re more than happy to investigate and resolve any concerns you may have.

We take all feedback seriously and are committed to improving wherever possible.

Borrow A Boat Team

Rated 5 out of 5 stars

Just confirmed charter through Nicolo…

Just confirmed charter through Nicolo for September.
So I am not reviewing the yacht but as I am fairly tricky customer Nicolo was great at finding me what I was after and at a very good price.
Thank you for your help and patience

January 22, 2025
Unprompted review

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