BorrowMyDoggy Reviews 2,056

Reply from BorrowMyDoggy

Nov 3, 2025

Hi Jacqueline Hazelwood,

Thank you so much for taking the time to leave us a review.

We’re truly touched by your kind words. It’s heart-warming to hear how your borrower has been such a wonderful support during your recovery. We hope your surgery went well and that you’re having a safe recovery. it sounds like your dog is in very caring hands while you take the time you need to heal.

Your story is a lovely example of what BorrowMyDoggy is all about, building a trusted community where local dog lovers can support each other in a meaningful way. Whether it’s daily walks, occasional company, or just knowing someone is there to lend a paw, we love hearing about these special connections that bring real comfort and joy to both owners and their dogs.

We completely understand how much it can mean to have that kind of support when life throws up challenges, and we’re so glad you found someone reliable and kind through the platform. Fingers crossed the holiday goes quickly, and your pup is back out on walks with her borrowed best friend in no time!

Thanks again for being part of the community and for sharing your story, it’s exactly the kind of connection we hope to create.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Nov 3, 2025

Hi Consumer,

Thank you for taking the time to leave us a review.

We have loved hearing about your heart-warming story about Rupert! It’s a joy to hear how your bond has grown over the past 8 months. He sounds like an absolute character, and we’re so glad he’s brought such joy into your lives.

This is exactly the kind of flexible, trusting relationship we hope to make possible through BorrowMyDoggy, where owners and borrowers can find arrangements that work for them, and dogs like Rupert get even more love and attention along the way.

We're thrilled to know the platform helped make this special connection happen. Thank you for being such a wonderful part of our community and giving Rupert a second home full of affection (and, we imagine, plenty of tail wags!).

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Nov 3, 2025

Hi Vicky Bird,

Thanks for taking the time to leave a review.

We're really sorry to hear things didn’t go as you'd hoped.

We want to reassure you that we don’t refuse refunds simply because contact has been made between members. Our 30-day money-back guarantee is designed to give all new premium members the opportunity to explore the community and connect with others at their own pace. During this time, you can message as many people as you'd like to discuss availability, expectations, and the kind of arrangement you're looking for, there’s no rush to meet up until you feel ready.

The guarantee remains valid unless certain features of the membership have been used, such as accessing the 24/7 vetline, submitting an insurance claim, or exchanging personal contact details or meeting in person. Once communication moves off-platform, it’s no longer possible for us to track activity, which is why this falls outside the refund window, even if a meet-up doesn’t go ahead right away, it could still lead to a match in the future.

If you’ve not heard back from someone you messaged, we’d recommend sending them a follow-up. They may be waiting to hear from you too, or might have simply missed their most recent notification.

We’ve also sent a request via Trustpilot to confirm your account details with us so we can support you further. Please feel free to get in touch directly at woofwoof@borrowmydoggy.com and our team would be more than happy to help.

Thanks again for your feedback, it helps us continue improving the experience for all our members.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Nov 3, 2025

Hi Lucy,

Thanks for taking the time to leave us a review.

We're so happy to hear that your dogs have had the chance to meet lots of new friends.

That’s exactly what BorrowMyDoggy is all about. Creating a trusted, local community where dogs can enjoy extra walks, cuddles, and company is at the heart of everything we do.

It’s also wonderful to know the platform has brought you so much care and support, it’s truly a win-win (or should we say woof-woof!) for both owners and borrowers.

We really appreciate your feedback about the app not always updating quickly with messages. We're constantly working on improvements behind the scenes, and comments like yours help us to keep making things better for everyone in the pack. If you are experiencing any problems, please don’t hesitate to reach out to us at woofwoof@borrowmydoggy.com

Our team would be happy to look into this further with you.

Thanks again for being part of our community and sharing such pawsitive vibes.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 30, 2025

Hi Natalie G,

Thanks for taking the time to leave us a review.

We're absolutely thrilled to hear that you've already connected with a new doggy buddy and enjoyed several lovely walks together. It’s exactly the kind of connection BorrowMyDoggy was created to make possible. Giving dog lovers like you the chance to enjoy some four-legged friendship, even when life doesn’t allow for a dog of your own right now.

It means the world to us that you'd recommend BorrowMyDoggy, your kind words help others see the value of our community, where trusted relationships and happy tail wags are what we're all about.

We're so pleased you're getting the joy of dog time, and no doubt your furry friend is loving the extra attention too!

Thanks again for being part of what makes our community so special!

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 30, 2025

Hey Leon Davies,

Thanks for taking the time to leave us a review.

We're tail-waggingly happy to hear that Imogen was able to help you quickly and clearly. She’ll be so pleased to hear your kind words.

Providing helpful, friendly support is really important to us, so it’s wonderful to know your experience reflected that. If you ever need any further support or advice, please don't hesitate to get back in touch with us.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 30, 2025

Hi Andrew Gallagher,

Thanks for taking the time to leave us a review.

We’re absolutely thrilled to hear that, even though it took a little time, you found your paw-fect match.

Building those special connections is what BorrowMyDoggy is all about, and it’s heartwarming to know that both you and your borrow dog (and their lovely human) are happy.

Our help team is always here if you ever need any support or have questions along the way, we’re just a message away and always happy to lend a paw.

We love helping our members find the right fit, so please don't hesitate to get in touch.

I hope you have many more pawsome adventures with your new borrowed dog.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 28, 2025

Hi Clare Goodyear,

Thanks for taking the time to leave us a review.

We know how frustrating it can be when you’re excited to connect and don’t receive replies. Please know that all members, both owners and borrowers, are required to have an active premium membership in order to exchange messages. This is a key part of keeping our community safe and trusted.

It means we can carry out safety checks on every member, and it also helps cover the cost of insurance, access to the 24/7 vet line, and running the platform itself.

In some cases, owners may genuinely miss a message or notification. That’s where our help team can step in, we’re always here to support members in finding their pawfect match. If you’re not getting replies, just pop us an email at woofwoof@borrowmydoggy.com
and we’ll be happy to look into it for you. We can share tips on improving your messages and even contact owners directly to prompt a response.

We’ve also requested your Trustpilot details so we can locate your account and follow up directly to see how we can help further.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 24, 2025

Hi Tekoa mussard,

Thanks for taking the time to leave us a review.

We’re over the moon to hear how brilliant your experience with BorrowMyDoggy has been!

It’s heartwarming to know your pup has made new buddies and helped bring joy to others. That’s exactly what our community is all about, creating meaningful connections that benefit dogs and people alike. Whether it’s a borrower getting their much-needed dog fix, or a pup enjoying extra walks and attention, these moments of shared happiness are what make BorrowMyDoggy so special.

We truly believe in the power of local trust and shared love for dogs, and it’s stories like yours that show how bringing communities together through canine companionship really works.

Thank you for being part of that mission and for helping spread the joy.

We’re so glad you’re part of the BorrowMyDoggy pack, and we can’t wait to see what more tail-wagging adventures lie ahead for you and your pup!

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 24, 2025

Hi customer,

Thanks for taking the time to leave us a review.

We’re so pleased to hear you’ve found the actions easy and the availability of dogs reassuring. Feeling that sense of trust is so important, and we love that you're picking up on the care and commitment that goes into our community.

We work really hard to make the process smooth for both owners and borrowers, with clear steps and safety checks along the way. It’s lovely to hear that’s been your experience. And yes, those pup photos really do bring a smile. They help everyone get a feel for the dogs' personalities, which makes those first connections even more special.

Thank you again for being part of our dog-loving community. It’s people like you who help make BorrowMyDoggy a win-win (or should we say woof-woof) for everyone involved.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 16, 2025

Hi Jacqueline,

Thanks for taking the time to leave us a review.

We’re really sorry to hear your experience hasn’t been quite what you were hoping for.

We’re pleased to hear you received some replies, but we understand how frustrating it must have been when they were too far away. When searching for members in your area, you can adjust your search radius, for example from 1 mile to 3, 5, or more, to suit your needs. Each profile also shows an approximate distance, like “1.5 miles away,” to help you find a match that works best for you.

In terms of the borrower who didn’t return after one walk, our community is built on trust and safety. If a borrower doesn’t feel confident or comfortable with a match, they can absolutely choose to step back, it’s all about keeping everyone safe and supported.

To clarify our 30-day money-back policy: if you haven’t shared contact details, arranged a meeting, or used our safety features, you may be eligible for a refund within 30 days of signing up. Once any of those steps have been taken, the service is considered used and a refund would not apply.

We’ve sent a request via Trustpilot for your account details so we can look into this for you directly, w would love the chance to help.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 14, 2025

Hi Anne Howarth,

Thanks for taking the time to leave us a review.

It means the world to us to hear that BorrowMyDoggy was the perfect solution for you to enjoy time with a furry friend like Teddy. We’re so sorry to hear you had to stop your walks due to health reasons, it’s clear how much he meant to you, and we’re sure he misses you just as much.

Your kind words about the idea and the team really warmed our hearts. We’re so grateful you were part of our community and gave Teddy such love and care.

Wishing you all the very best, and thank you again for being such a special part of the BorrowMyDoggy journey.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 9, 2025

Hey Ali Silverback,

Thanks for taking the time to leave us a review.

It’s absolutely wonderful to hear how much you love BorrowMyDoggy, and we’re especially glad you stuck with it after your initial hesitation. Hearing that you’ve now been borrowing Bella for over three years and that it’s mutual love, truly warms our hearts.

It’s stories like yours that remind us why we do what we do. BorrowMyDoggy is all about building trusted connections and sharing the joy that dogs bring, and it’s fantastic to hear you’ve also made a great friend in Bella’s owner along the way. That’s a real win-win (or should we say woof-woof)!

We're also happy to know that the added reassurance of our insurance helps you feel confident and secure during your time with Bella.

Thank you for being such a big part of what makes our community so special. We hope you continue to make many wonderful memories with Bella, with lots of walks and doggy cuddles.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 9, 2025

Hi Jackie Allen,

Thanks so much for taking the time to share an updated review, we really appreciate you giving us the chance to put things right. We’re glad to hear the issue has now been resolved after resetting your password.

Just to confirm, if you ever see the message saying your email and password combination isn’t recognised, it simply means there’s a small mismatch between the details entered and those on your account. Since the reset link sorted things out, it’s likely the issue was with the password, perhaps a typo during login or setup (it happens to the best of us!).

We’re so pleased this is now working as it should, and we truly hope your experience continues positively from here.

We’d love to hear how things go once you’ve had more time with BorrowMyDoggy. If you would like any assistance with your account or with finding your pawfect match, please don't hesitate to get in touch with us.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 6, 2025

Hey Andy Knight,

Thanks for taking the time to leave us a review.

We’re really sorry to hear your experience has been so disappointing, we absolutely understand how frustrating it can feel when you’re reaching out and not receiving the responses you’d hoped for.

BorrowMyDoggy connects dog owners with local dog-loving borrowers, who are volunteers from the community, who offer their time to help care for dogs simply because they love being around them. Borrowers do this for free, in their spare time, so availability and responsiveness can vary from person to person.

It’s also worth noting that only Premium borrowers are able to reply to messages. If you've contacted mostly Basic members, they may not be able to respond unless they upgrade. That said, we do send out notifications and follow-ups to borrowers who haven’t replied yet, so there’s still a chance you may hear back from more people soon.

We’ve sent a request via Trustpilot for your account details so we can look into this further for you. Our help team is here to support all our members in finding the right matches, and we’d really like to help turn things around.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 2, 2025

Hi Customer,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words and for sticking with us while waiting to hear back, we really appreciate your patience.

We’re so glad it’s led to such a lovely connection! Meeting beautiful dogs and their equally wonderful owners is at the heart of what we do.

BorrowMyDoggy is all about bringing together trusted, local dog lovers who want to share the joy of dog time. Whether it's for walks, play, or company, we love hearing stories like yours where everyone, both two- and four-legged, benefits.

We're thrilled you’ve found such a rewarding match, and we're tail-waggingly happy to have you as part of the community.

Best woofs,|
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 2, 2025

Hi Lady Southwold,

Thanks for taking the time to leave us a review.

We're really sorry to hear it didn’t work out as you’d hoped.

We completely understand how disappointing it must have felt to connect with just one owner, especially when you were genuinely excited to help and spend time with a dog. While some members do use BorrowMyDoggy for holiday cover, many are also looking for regular support or companionship for their dog, we're sorry if your preferences weren’t respected.

We’re also sorry if the renewal came as a surprise. We do confirm this during account set-up, and you can always view your renewal date and manage your subscription anytime from your account settings page, where there’s also the option to end your membership.

If there’s anything you'd like us to look into further, just get in touch with our Help Team at woofwoof@borrowmydoggy.com we’re always happy to help.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Oct 2, 2025

Hi Allegro MT,

Thanks for taking the time to leave us a review.

We’re really sorry to hear it’s been so disappointing, and we completely understand your frustration.

We aim to create meaningful connections between dog owners and borrowers, and it's disheartening to hear that this hasn’t been your experience. While we do our best to encourage replies and suggest compatible matches, we know that availability and preferences can sometimes make it tricky to find the right fit quickly. We truly regret if our suggestions missed the mark, especially after you shared your dog’s needs.

It’s also very concerning to hear you haven’t had a response from our team recently, that’s not the level of support we aim to provide. We’ve sent a request through Trustpilot to get a few more details so we can look into this further for you.

We know how much trust you put into our service, and we’d love the chance to turn things around for you.

Best woofs,
Jess@BorrowMyDoggy

Reply from BorrowMyDoggy

Sep 29, 2025

Hi Susan Bowen,

Thanks for taking the time to leave us a review.

We're thrilled to hear that you’ve had such a great experience with both the service and the wonderful borrowers you've connected with. It means the world to know your little dog has been having the best time, that’s exactly what we’re all about!

We’re also really glad you find the communication and membership value spot on, keeping you connected and supported is a big part of what we aim for.

Thanks for being a part of what makes our community so special!

Best woofs,
Jess@BorrowMyDoggy