BossLiving Reviews 

53
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ordered a eams rocking chair which arrived on time and perfectly packaged. Delivery was fantastic and if a problem does arise or you have an issue they tend to assign a rep to your case straight away,... See more

Rated 5 out of 5 stars

I ordered chairs in DSW eames style. I received my order (in France) in less than two weeks (get them by Chronopost, let in the local post office : avoided me to wait one day at home :-) ). The chai... See more

Rated 4 out of 5 stars

Despite an initial communication glitch my Arne Jacobsen table lamp arrived on time - and it looks great! OK - so it's a copy, but I can't afford £600 plus for an original. This is a very acceptable... See more

Rated 5 out of 5 stars

I bought a sideboard from Boss Living and I have to say the experience was exceptional. From sending me samples of the colours to speaking with me on the phone and going over my size requirements ever... See more

Company details

  1. Furniture Store

Written by the company

Stylish furniture retailer offering handcrafted UK made wooden beds and cabinets. Along with a wide range of modern classic and skandi inspired furniture.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53 reviews

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4.5

All reviews

(53)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my furniture

Love my furniture. I’ve bought a few items from these guys now and I can’t speak highly enough of them. Highly recommend.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect

I bought a sideboard from Boss Living and I have to say the experience was exceptional. From sending me samples of the colours to speaking with me on the phone and going over my size requirements everything was top draw. They customized the size for me so it fit exactly in the space I had for it. Perfect

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

No after-sales service

I had almost identical issues with poor service when ordering from Boss Living and had to open disputes with my credit card company in order to get the products I'd ordered. Two years down the line, I called them again to ask for a replacement cushion for a chair I had bought from them which had sagged badly and ripped in places. I was told they don't do replacement anything, has to be a new chair and as I was 1 month out of warranty, I'd have to pay full whack. They wouldn't do a trade-in and wouldn't offer any concessions at all, even as it was a replacement. If I do buy new, I'll order from Pash Classics who sell the same products at roughly the same price. I think they're just very unhelpful and not the least bit customer-oriented.

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

PLS AVOID THIS COMPANY AT ALL COST AS…

PLS AVOID THIS COMPANY AT ALL COST AS THEY HAVE DEFRAUDED ME BY NEVER SENDING MY COMPLETE ORDER, I CONTACTED THEIR CUSTOMER SERVICE WHICH IS HORRIBLE SAID THERE WAS NOTHING THEY CAN DO...I WILL DO EVERYTHING LEGALLY POSSIBLE TO GET MY REMAINING ORDER OR REFUND. THEY HAVE ROBBED ME

August 25, 2020
Unprompted review
Rated 1 out of 5 stars

7 weeks, no chair and no refund - Avoid

i ordered an eames chair from them on 24 Nov 19. Heard nothing for a week then a phone call to say delivery was happening tomorrow as they "were in the area". As someone who works for a living this was not possible at such short notice. Lots of umming and ahhing and sharp intakes of breath from them about when they would have someone in the area again before finally committing to delivering the following week. That week passed and then committed to deliver the following week. This occured 4 times before i cancelled the order. 5 weeks and 4 missed delivery windows. In the meantime I also sent them at least 3 emails which were never responded too, even the stroppy ones telling them i wanted to conacel unless deliver was made ASAP and called them twice a day for 3 weeks. Only 2 or 3 were ever picked up. The rest just rang and rang.
I've now had to involv my credit company as after 2 weeks there is still no refund, no confirmation the refund is going through and NONE PICKS UP THE PHONE OR ANSWERS EMAILS. I actually think that service is so terrible they must have gone into administration as there is no way anyone can run a business this poorly and care so little

January 9, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect delivery and customer service

I ordered chairs in DSW eames style. I received my order (in France) in less than two weeks (get them by Chronopost, let in the local post office : avoided me to wait one day at home :-) ). The chairs are conform to the pictures. No notice but it was quite instinctive.
However, I remarked that the cushions were missing : I wrote to the customer service and received them 3 days later !
My boyfriend also made two orders on that site. Even if he waited more for the first order, everything has been received perfectly. I recommand Bossliving.

November 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, staff were really helpful in finding me the perfect product that would fit for what I wanted, the quality of the products is high they are really well built, would recommend them.

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, had a bed from them and a couple of stools for my studio, great customer service, the bed was really well built and comfortable and the stools were solid too.

July 29, 2019
Unprompted review
Rated 2 out of 5 stars

Bought a Eames Lounge Chair

Bought a Eames Lounge Chair. Quality is reasonable for the price point but communication was terrible. Wasn’t informed when delivery would be until driver was 30 mins away (weekday so was out). Had to chase them frequently to reschedule, no communication from them, and then driver called to say he was 30 mins away on the delivery day before going to the wrong address and turning up an hour and a half later.
Packing for the chair was terrible and required a crow bar to open the pallet (nailed down, not screwed), lots of splintered wood and breaking down a pallet box, and chair itself required self assembly without instructions (not complicated, but even so). Would encourage paying more for a better service.

April 5, 2019
Unprompted review

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