Botanical Health Dispensary Reviews 

14
TrustScore 4 out of 5

4.2

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Company details

  1. Online Pharmacy

Written by the company

As a patient with a legal medical cannabis prescription in the UK, you have the freedom to choose how you fulfil your prescription and obtain your medication. We will support you with information about your prescription and about the range of cannabis-based medical products available in the UK. We strive to give the best possible customer service and the most affordable options for you, the patient.


Contact info

4.2

Great

TrustScore 4 out of 5

14 reviews

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No recent history of asking for reviews

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4.2

All reviews

(14)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service! First order recently and everything went to plan, delivery arrived on time and extremely well packaged. Team seem super friendly as well.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Far and away the front runner in…

Far and away the front runner in equitable Cannabis care. Patient (very, in my case) and helpful staff. No messing. Thank you.

June 21, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much and you are very welcome :)

Rated 5 out of 5 stars

professional & friendly

First time using Botanical health and they were brilliant, kept me informed at each stage of the process. Very professional, polite & friendly company.

June 16, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you for the kind words, they have made today much brighter :)

Rated 1 out of 5 stars

Stealing your data

I cannot stand sellers like this harvesting your data and emailing you constantly. They absolutely ruin online shopping and no matter if you leave all their boxes unticked they still harvest your data and intrude.
It is illegal

June 2, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Hi, this is Caroline the owner. Can you let me know what emails you’ve been getting please as we don’t do any mail shots or collect data in any way. The only emails we send are in response to prescriptions received in order to get them dispensed for people? The patient contact details are provided by the clinic. Even our website just gives you information like our email address for the patient to contact us. We don’t have any ‘online shopping’ facility at all?? We are not a seller. We are a pharmacy dispensing prescriptions. We don’t sell anything???
Please could you email us and let us know what has happened so that we can help. Many thanks .


Hi, as you have not been in touch with us or answered the Trustpilot request for more information, we can only assume that you have mistaken us for a different company and would kindly request that you remove this. many thanks, Caroline :)

Rated 5 out of 5 stars

Biggest thank you from an anxious guy

I was skeptical at first to be honest but I'm so glad I was wrong! The prices don't make you feel like you're being extorted. Their staff are a different kind of amazing. They rushed a prescription for me, even though my clinic was making it hard(my carer called them many times to chase them up )and then super power sent it out in the nick of time for me to have. I'd call that above and beyond. I don't even get that from my GP.

My carer has never been so impressed and neither have I. I usually have to wait days or sometimes to no avail, for a response from some places. Not them, they kept me updated and in the know every step.
They make communication via email quick and easy. I was anxious, as my carer usually handles calls(medical,housing etc) for me. So the fact they didn't have a number was worrying. But now we communicate in a way, that helps me have a sense of independence in managing my health care. Instead of my carer on the phone with me next to her. I'm writing an email with her next to me! I hope this level quality continues all around. Until next time...

May 15, 2026
Unprompted review
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Reply from Botanical Health Dispensary

What can we say other than thank you so much, we were happy to help and we promise the quality level will continue :)

Rated 5 out of 5 stars

Great staff + prices

Best staff team, fully understanding and willing to work through any issue.
Most reasonable prices in UK.

May 15, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Hi Cormac, thank you so much for the kind words, they are very much appreciated :)

Rated 5 out of 5 stars

Processional Friendly & Reasonable Prices.

Processional and friendly team over there at Botanical Health, and they offer reasonable prices too. Overall they're a credit to the medical space. Thanks again

March 3, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for these kind words, they are very much appreciated :)

Rated 5 out of 5 stars

I have been impressed with the service…

I have been impressed with the service Botanical Health provides. In contrast to other pharmacies I’ve used, Caroline provides an excellent service in terms of communication, responding promptly to emails and keeping patients updated. The prices for medication are very reasonable too!

April 10, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for the kind words. We really do appreciate it :)

Rated 5 out of 5 stars

Great customer service

The team at Botanical health Dispensary are so helpful. They reply to messages very promptly and make sure you are informed at all times about the status of your prescription. They really sympathize with the anxiety that may arise from starting a new medication and are more than happy to answers any questions. They offer next day recorded delivery for peace of mind. Great service, thank you!

March 19, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for the lovely words Marta. You're very welcome :)

Rated 5 out of 5 stars

Botanical Health Dispensary are so…

Botanical Health Dispensary are so helpful and friendly. They keep you up to date via emails, keeping you informed from they receive notification of a prescription on its way, to it’s arrival with them and dispensing it via courier. Caroline is so helpful, she helped me resolve an issue I had waiting on a prescription from a clinic. You are also given a choice of tracked courier service which is reassuring. Your prescription comes very well packaged, no risk of damage during transit. Can’t recommend Caroline, Holly and their team highly enough. They really do strive to go above and beyond for their patients from our experience. Wishing them all the best in their new premises. Thank you!

March 6, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for the lovely words, they are appreciated so much :)

Rated 5 out of 5 stars

Caroline and team are amazing and so…

Caroline and team are amazing and so supportive. I switched to them over one of the bigger dispensers and honestly it was the best decision I've made. They're always so helpful and so kind.

February 5, 2026
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for the kind words, we really do appreciate it :)

Rated 5 out of 5 stars

Botanical Are The Best Pharmacy For Medical Cannabis

Caroline and her team are the best! Their customer service, support have been and are second to none! Got to mention Amy and Natalie especially as unlike the suppliers this team always, manage to turn my medical cannabis prescriptions round in record time! There’s no other pharmacy I would trust to dispense my medication. And I even get to choose my courier, who is also amazing. I am disabled and so grateful to Botanical for helping me with this complicated process and understanding my medication needs. This natural medicine has helped me feel better all round, without the side effects caused taking dozens of harmful pharmaceutical pain killers and drugs. Thanks to all @Botanical (Leyes) 🙏

August 1, 2024
Unprompted review
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Reply from Botanical Health Dispensary

Thanks you so much for the lovely review Anna, it is really appreciated by the whole team :)

Rated 5 out of 5 stars

I use this dispensary for my daughter’s…

I use this dispensary for my daughter’s prescription.
I have been kept up to date on all the orders I have placed, I pay invoices for my daughter via a charity/trust. The pharmacy was so understanding and supportive and completed paperwork needed.
Delivery has always been on time and packaging has been very secure.
I would highly recommend this service!

July 29, 2024
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for the kind words. We are very grateful. Kind regards
Caroline :)

Rated 5 out of 5 stars

The only pharmacy we go to…

The only pharmacy we go to dispense these medicines. Professional, reliable with fantastic contact. Always keep you updated on any supply issues and likely lead times. They check queries on the prescription immediately. Even give you a choice of courier, as different delivery firms are better in some locations than other

July 1, 2024
Unprompted review
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Reply from Botanical Health Dispensary

Thank you so much for the lovely review Alice, it is really appreciated. Kind regards Caroline :)

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