Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming. The actual machine turns off in 10 mins which is great. As o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the botanique under eye light therapy around 12 months ago ! I cannot fault the product as it has certainly made a noticeable difference to my under eye appearance. Unfortunatel... See more
Company replied
I am usually an attentive shopper and I finally pulled the plug to buy this! After tons of research and brands, silly me didn’t realize I ordered the mens version instead of the women! I emailed custo... See more
Company replied
I’ve tried other brands with similar features but this product and how the styling is, is perfect and does not require gel pads for conducting its duty!! Love the glasses which allows you to be mobile... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running a Mother’s Day promotion as part of our seasonal campaigns ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I just bought it and used it for the…
I just bought it and used it for the first time.The pulses were intense and it seems like a great product.I can't wait to see the final results.
May 8, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your first impression. We’re so glad to hear the product felt effective from the first use, and we hope you continue to see great results with consistent use 😊
Sufferes wirh under eye hollow this is…
Sufferes wirh under eye hollow this is helping get my youth back
May 9, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear it’s helping and that you’re already feeling more confident in your under eye area. We truly appreciate your support 😊
Prompt reply for error on order that…
Prompt reply for error on order that would have caused me to not receive the product. They addressed it so quickly! Thanks!
May 7, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our team was able to catch and resolve the order issue quickly so your delivery would stay on track. We truly appreciate your support 😊
Replaced missed product
May 7, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re glad the missing item was replaced and that our team was able to help resolve the issue for you. We truly appreciate your support 😊
Having purchased the RevitalEyes
Having purchased the RevitalEyes, a fault developed after a month. I contacted Botanique Customer Services via email. They came back very quickly apologising for the fault and saying I could have a full refund or a replacement pair. I chose the replacement pair which are already on the way to me. All sorted in a day.......very happy 😄.
May 6, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our customer service team was able to respond quickly and get everything sorted for you without delay. We truly appreciate your support and are happy to hear you’re pleased with the resolution 😊
Amazing Customer Service
I had an issue with my RevitalEyes device within the 90 day warranty time frame and Cath from customer service was wonderful in helping me get my issue resolved the same day I reported it. 10/10 customer service experience.
May 6, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad Cath was able to help resolve the issue quickly and make the process smooth for you. We truly appreciate your kind words and support 😊
Do not buy
Took me a while to consider to write a review cos I had high hopes and find the good in companies
However after receiving the product it worked one time yes red light came on for the timed 10 min
And the tingling vibration did its job
The next day nothing
Only red light no tingling sensation
I tried all their suggestions
Crème under the eyes position it well etc
But nothing nada rien
So I contacted them
Couple of emails and videos I had to send and later they sent me a replacement
Fair enough
However that one never worked
As of today I had numerous ( now we re probably past 10 emails )
Apologies etc and asking me to send many many videos
Each email of them was like. ; we understand your frustration but can you sent another video doing this and that
Wth ??
I’m not a video photographer
How many freaking videos you need
Cos now I started asking for a refund
And nope let’s wear her out till she gives up
Well Botanique paris or maybe call it China
Cos it’s cheaply made
I’m over it
Just feel bad throwing it out
Ok Rand over
Cheers
Ps
Don’t buy it
May 1, 2026
Unprompted review
Reply from Botanique Paris
We’re sorry to hear about your experience and understand how frustrating this has been. We take concerns like this seriously, especially when troubleshooting has not led to the experience you expected. Please reach out to our support team directly so we can review your case in detail and work toward a proper resolution.
Very impressed
Very impressed from presentation and then to discover it really works!
It’s so easy to operate as long as you have a conductive gel for it to work the microcurrent levels.
I also like it includes red light therapy
Thank you Botanique
May 6, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear you were impressed not only by the presentation but also by how well the product works. We truly appreciate your support and kind words 😊
Love it so much
May 6, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you’re loving it, and we truly appreciate your support 😊
The customer service is just as great…
The customer service is just as great as the product. (Cathy is a legend)
May 2, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you’ve had a great experience with both the product and our support team, and Cath will truly appreciate the shoutout 😊
Quick and helpful customer service…
Quick and helpful customer service team. Cath took great care!
May 5, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear our team was able to help quickly, and we truly appreciate your special mention of Cath’s support 😊
Botanique under eye light therapy ✨️
I purchased the botanique under eye light therapy around 12 months ago !
I cannot fault the product as it has certainly made a noticeable difference to my under eye appearance.
Unfortunately 2 evenings ago the arm snapped !
I contacted the company the next day and they replied within hrs , after alittle correspondence they have confirmed they are sending out a new device immediately . I Can't fault !!!
I would totally recommend this company for its care, value , quality & customer service , totally trust worthy !
Kind regards
Many Thanks
Deborah Gould
May 5, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, Deborah. We’re so glad to hear the device has made a noticeable difference for you and that our team was able to assist quickly when you reached out. We truly appreciate your trust, recommendation, and kind words 😊
I just received my package today I’m so…
I just received my package today I’m so excited to use it I’m just 29 years old & I have puffy eyebags & I being looking all the reviews & they did convinced me to buy it I will be posting results in 2 to 4 weeks . Thank you
April 29, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad your order has arrived and that you’re excited to get started. We truly appreciate your support and look forward to hearing about your results over the next 2 to 4 weeks 😊
10/10 stars
My husband and I are both loving our RevitalEyes products so far!!
May 4, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this. We’re so glad to hear both you and your husband are loving your RevitalEyes so far. We truly appreciate your support 😊
I love this item
I love this item. I have just started to use it and I feel so refreshed after using it.
May 4, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much! We’re so happy to hear you’re loving it and feeling refreshed after use. We hope you continue enjoying your routine 😊
SCAM
PLEASE DO NOT USE. THIS IS A SCAM.
Yes I did reach out to yr team as I know my rights. You will except return if I pay and send it to USA address. This is disgraceful. I DID NOT ORDER A SECOND DEVICE. You sent and billed me for the second device 1 week after I had received the first device. I did not order a second device.
Under the Consumer Protection from Unfair Trading Regulations 2008, I am not obliged to bear any cost for returning goods that were not clearly and expressly agreed to. You need to pay and you need to stop scamming people.
SCAM - DO NOT USE
I ordered I face mask and they sent me 2 and charged me for 2. They will not accept the return for the one I did not order. They will give me 50% of the full amount not the full refund. This is a definite SCAM. DO NOT USE
April 29, 2026
Unprompted review
Reply from Botanique Paris
We’re sorry to hear about your experience and understand how frustrating this must have been. We take concerns like this seriously and would appreciate the opportunity to review your order details and resolve this properly, so please contact our support team directly.
I’ve been using the glasses for about 2…
I’ve been using the glasses for about 2 weeks. Dark circles are reduced, but I’m still looking forward to my bags decreasing.
Botanique sent me the gift of the multi spectrum chin and neck therapy and I have added it into my evening routine.
Thank you and I’ll keep you posted for sure.
May 3, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your progress! We’re glad to hear you’re already noticing improvement with your dark circles, and we’re excited for you to continue your routine with the chin and neck therapy as well. Please keep us posted 😊
It works magic☺️
March 1, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much! We’re so happy to hear it’s working so well for you. Your support means a lot to us 😊
Reply from Botanique Paris
Thank you so much! We’re so glad to hear your wife is happy with it. We truly appreciate your support 😊
Reply from Botanique Paris
Thank you so much! We’re glad our team was able to assist you quickly and make the experience a positive one 😊
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