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Rated 1 out of 5 stars

Trash product when I finally got them 6 months later. The jacket was literally made from paper thin nylon and had unfinished seams all over. The company has zero customer service assistance nor will... See more

Rated 1 out of 5 stars

Crap. I should have researched them first. Impulse Instagram buy. Ordered $100 worth of items on March 18th. Received confirmation email but now their site is down and no one has responded to other me... See more

Rated 3 out of 5 stars

Alright, I'm pretty confused with the whole lawsuit against an old supplier. If this is the reason you guys deleted your FB page, disabled your website and aren't responding emails; a proper message t... See more

Rated 4 out of 5 stars

Left a 3 star before due to not recieving my package but it arrived two days ago. My gloves fit nice and are very comfortable for motorcycle riding. Would give 5 stars if they had arrived earlier. G... See more

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1.7

Bad

TrustScore 1.5 out of 5

197 reviews

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1-star

No history of asking for reviews

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1.7

All reviews

(197)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor service

Ordered a jacket on February 17th. As of today (March 13th) it hasn’t arrived and the company has not responded to my 3 emails. This is unacceptable. They suck!

March 14, 2020
Unprompted review
Rated 4 out of 5 stars

I received my order

I received my order. Was honestly concerned because of the coronavirus getting out of hand. Wouldnt have been angry if it had taken longer. Glad I got it though.

March 13, 2020
Unprompted review
Rated 1 out of 5 stars

Don't you have a rating lower than a 1? Like a negative 10?

Don't you have a rating lower than a 1?

I bought this jacket - it looked so cool and exactly what I wanted!
Go to botevpeak dot com and look at the botevpeak waterproof softshell jacket.

Jacket looks really cool on the website.
Insulated, good "lined stand-up collar", detachable good hood with drawstring and a semi-rigid visor, waterproof, KNIFEPROOF, good zippers, zipper vents, great pockets on the body, on the sleeves, on the forearm, velcro patch holders on the shoulders. It looks really great, rugged, and exactly what I wanted for outdoor activities, like snowshoeing. I ordered an XL.

BUT WHAT I GOT, was a tiny package about the size of a potato or a coffee mug. The only parts that match what I saw on the website, is that is technically IS a jacket, and it DOES have a hood. Oh, and it might be waterproof. Other than that.... It isn't lined, isn't the right size (even though it says it's an XL - more like a XS or XXS), it doesn't have ANY of the 6+ promised pockets or "double layered" ANYTHING, I doubt it's knifeproof, and it's no where near the right size. I look like an overstuffed sausage. This makes me feel bad because I actually DO wear an XL in items. This jacket makes me look like I did BEFORE I lost 80 lbs!

But it is EXTREME as described. EXTREMELY MISLEADING. EXTREMELY DISAPPOINTING. EXTREMELY different from what was advertised. I'd say the jacket I received is worth up to 1/10th of what I paid for it. And maybe it would fit my 7 yr. old granddaughter. Save your money and save yourselves!

March 10, 2020
Unprompted review
Rated 3 out of 5 stars

HAS THE POTENTIAL TO BE A 5 STAR…

HAS THE POTENTIAL TO BE A 5 STAR COMPANY BUT:
These guys have the potential to be a lot better. As others have stated, their shipping takes forever. I've read a bunch of reviews on their Facebook page regarding this. However, the quality of the product I got is actually on par with big named brands. So if they can fix the shipping time, this is easily just as good as any top-tier brands. Good on you for not skimping on the quality Botevpeak. Looking forward to posting a five star review upon improvement.

Nonetheless, thank you.

March 8, 2020
Unprompted review
Rated 4 out of 5 stars

Left a 3 star before due to not…

Left a 3 star before due to not recieving my package but it arrived two days ago. My gloves fit nice and are very comfortable for motorcycle riding. Would give 5 stars if they had arrived earlier. Good all in all though!

Just some constructive criticism: Shipping should only take a week or two tops.(Forgivable given the circumstances however)

March 8, 2020
Unprompted review
Rated 4 out of 5 stars

Literally my only complaint would be…

Literally my only complaint would be the shipping but I decided against messaging them due to their post on FB. My gloves arrived this morning and I'm honestly happy I got my order. After reading dozens of reviews saying they're a scam, I was honestly worried. So conclusion of all this guys is YOU WILL GET YOUR ITEM. Just wait it out. If this is because of the Coronavirus as they say, the least we can do is not harass them. They have enough on their plate. Losing faith in humanity as I write this.. lol

March 8, 2020
Unprompted review
Rated 5 out of 5 stars

Hi my order # is 6800

Hi my order # is 6800. This is the email we received Thank you for your purchase!

Hi we're getting your order ready to be shipped. We will notify you when it has been sent.

 View your orderor Visit our storeOrder summaryBotev Peak EXTREME THERMOPEAK™ Outdoor Jacket × 2
Black / L

$59.90

Subtotal

$59.90

Shipping

$0.00

Taxes

$0.00

Total

$59.90 USDCustomer informationShipping
This is the last contract we have had. This store is not worth doing business with. Do not get taken in . I Gave this company my order number and the whole email conversation that THEY SENT ME! Now they want to say they don't know me!

March 6, 2020
Unprompted review
Rated 1 out of 5 stars

This company is a scam or is absolutely…

This company is a scam or is absolutely horrible at shipping logistics. I am not defamatory nor do I have any defamatory intentions. Just a warning for anyone that happens to think this company is legit. Doing some research shows that they delete EVERY negative review and NEVER responded To my email regarding when my order would be shipped. I waited over a month before posting anything and never received a reply from the company. If whoever runs this site receives a request to delete this review I would be happy to provide my ACTUAL order summary and email that was never replied to as to why over a month after my order was placed I never received my order nor any type of update as to when to expect to receive them.

UPDATE:
As I expected, the company flagged my review as “fake”. However, if Trust Pilot would like to reach out to me via email as part of their investigation, I can prove that I am in fact an actual customer with the invoice from the company from 2/4/2020, as well as my inquiring email that was never responded to.

Also, the company has blocked me from commenting on their facebook

Message to the company: Send my order ASAP and I will stop submitting negative reviews.

March 6, 2020
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly, I saw this website's ad on my IG and decided to buy my husband the infamous gloves and another neat item from this website. I read the policy(takes up to a week to process order plus 2-3 week shipping). It's been almost 3 weeks and nothing has been processed. I contact customer service through EMAIL because they don't have a phone number and I didn't get a response.

I'm extremely patient and an easy-going customer but when you go out of your way to simply ignore a simply status check AFTER 3 WEEKS... Now I have to move forward and request for a refund.

Come on y'all... Really??

March 5, 2020
Unprompted review
Rated 1 out of 5 stars

I bought these gloves three weeks ago

I bought these gloves three weeks ago. I Never received them asked the company where they were and got blocked. I can only assume that this is not a real company and to not waste your money. I strongly recommend you dispute the charge on your card so they cant steal more money from people. Lots of bad reviews online not sure how they made it on facebook... since I'm not a customer I'll definitely be disputing the charge and making sure everyone knows you're company is a chinese scam company. Already reported to facebook as well. Haha credit card purchases are too easy to dispute why bother scamming anyone? Losers

March 5, 2020
Unprompted review

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