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Bottledandboxed Reviews 70

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TrustScore 4.5 out of 5

4.7

Gift Basket Store
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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting its promptness, efficiency, and secure handling of orders. Many people appreciate the seamless ordering process and the clear communication regarding delivery updates, with gifts often arriving exactly as scheduled. However, some customers experienced issues with incorrect items being delivered or a lack of flexibility in resolving delivery problems. A few people also mentioned not receiving expected delivery notifications, causing concern about their orders.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the prompt and... See more

Service

Users describe positive interactions with service. Many customers praise the astonishingly good service,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery spot on. Packaged brilliantly. Surprise joy from recipient absolutely made my day. As an Australian resident there is always a fear that time zones may interfere with UK delivery. Tha... See more

Rated 5 out of 5 stars

Didn't see the product but the recipient was very pleased with it. Ordering was very straightforward and I was kept informed of delivery throughout the process, delivered on the date I chose with no... See more

Rated 5 out of 5 stars

I have ordered wine from B&B as presents for delivery elsewhere on a number of occasions. On this latest occasion I had not received the usual delivery notification and photo and was concerned it hadn... See more

Rated 5 out of 5 stars

Quick turn around from placing my order. Safe carriage, secure delivery, used this company twice. Will definitely recommend. Top marks

Company details

  1. Gift Basket Store

Written by the company

At Bottled and Boxed we hold years of experience in gift delivery, and stock everything you could possibly need to deliver a gift to a friend or loved one.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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Rated 5 out of 5 stars

Outstanding Customer Service

This is the first time I have ordered from this company but will definitely be a returning customer and will also recommend to family and friends. My purchase was a wedding gift which was unfortunately broken in transit. I was contacted as soon as they became aware and a replacement dispatched by next day delivery to ensure that the gift arrived on time. Amazing personal customer service which was above and beyond. I rarely leave reviews but felt on this occasion my experience with this company should be highlighted.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have ordered wine from B&B as presents for delivery elsewhere on a number of occasions. On this latest occasion I had not received the usual delivery notification and photo and was concerned it hadn't arrived. A phone call to B&B resolved the situation quickly and pleasantly.

May 21, 2025

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