Bottledandboxed Reviews 70

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting its promptness, efficiency, and secure handling of orders. Many people appreciate the seamless ordering process and the clear communication regarding delivery updates, with gifts often arriving exactly as scheduled. However, some customers experienced issues with incorrect items being delivered or a lack of flexibility in resolving delivery problems. A few people also mentioned not receiving expected delivery notifications, causing concern about their orders.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the prompt and... See more

Service

Users describe positive interactions with service. Many customers praise the astonishingly good service,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery spot on. Packaged brilliantly. Surprise joy from recipient absolutely made my day. As an Australian resident there is always a fear that time zones may interfere with UK delivery. Tha... See more

Rated 5 out of 5 stars

Didn't see the product but the recipient was very pleased with it. Ordering was very straightforward and I was kept informed of delivery throughout the process, delivered on the date I chose with no... See more

Rated 5 out of 5 stars

I have ordered wine from B&B as presents for delivery elsewhere on a number of occasions. On this latest occasion I had not received the usual delivery notification and photo and was concerned it hadn... See more

Rated 5 out of 5 stars

Quick turn around from placing my order. Safe carriage, secure delivery, used this company twice. Will definitely recommend. Top marks


Company details

  1. Gift Basket Store

Written by the company

At Bottled and Boxed we hold years of experience in gift delivery, and stock everything you could possibly need to deliver a gift to a friend or loved one.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

The customer service is fantastic with…

The customer service is fantastic with this company. Delivery first time absolute farce with DPD. They fixed it with a next day Royal Mail service. Best response I have received from any Online service. Quick and with good followup.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered monday afternoon, arrived tuesday morning by 9.30am.

Great gift, looks amazing, and brilliant service

November 28, 2024
Rated 3 out of 5 stars

Nice, but expensive!

Arrived quickly, seems good quality, but really not worth the price.

November 6, 2024
Bottledandboxed logo

Reply from Bottledandboxed

Dear Client,

Thank you for your review regarding the product you chose from our site which was the Royal Scot Crystal Flute and the mini bottle of Bottega Rose and, It is appreciated you think the product is of good quality and our delivery service was quick, thank you.

However, as you are still within the 14 days cancellation period, should you prefer us to arrange collection of the product and offer a full refund once received by us, we have no issue in organising this for you. To let us know please feel free to contact us by email or our contact number which is shown on your receipt.

Thank you again,

Kind Regards,
Yvonne Blewitt
01325 313456

Rated 5 out of 5 stars

Great service

Great service, our customer received his 'Retirement Gift' next day and was delighted. Thank you

November 1, 2024
Rated 5 out of 5 stars

Great first experience

Great experience. Super easy to order and select a different delivery address with a gift card. Selected no rush for delivery but arrived next day anyway so that was appreciated.

October 24, 2024

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