Ordered a box for my friends 40th Birthday,Dpd have lost it but the support from bottle in a box is non existent and im not holding any hope of this getting sorted,probably £40 down the drain!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used 'Bottle in a Box' on 2 occasions for my adult children's Birthdays. Extremely pleased on each occasion for their wine hamper gifts, which created delight. High quality products with exqu... See more
Due to COVID 19, our friends from Yorkshire could not visit us for his birthday. I ordered gin, in birthday box ! Two weeks before delivery ! The company are amazing, kept me updated by e mail, an... See more
The order was a gift. We assumed the order would go out quickly and wrote our greeting accordingly. BinaB sent an email seeing it was a birthday present to ask if we wanted it to go out immediately be... See more
Company details
Written by the company
Bottle In A Box is the UK’s premier online alcohol gift shop, dedicated to creating the ideal gift experience for both the person giving and the person receiving our gifts. We stock a wide selection of Gin, Wine, Rum, Whisky, Vodka, Beer and Miniature bottles, which are paired with expertly selected mixers and accompaniments, packaged in your choice of gift box with a free personalised gift message.
Contact info
Unit 6, Castle Court, Bankside, Falkirk, FK2 7UU, Falkirk, United Kingdom
- 01324 612711
- info@bottleinabox.co.uk
- bottleinabox.co.uk
3.2
Average
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very flexible and actually…
They were very flexible and actually delivered the order in the time frame requested.
May 6, 2019
Unprompted review
beautifully presented
Easy to order on website; and beautifully presented ‘bottle in a box’. My friend was thrilled with the gift.
May 6, 2019
Unprompted review
No complaints from me
No complaints from me. You pay and a bottle of whisky shows up each month. What could be better.
May 5, 2019
Unprompted review
I was really excited about getting this…BUT
I was really excited about getting this but when it arrived I was absolutely disappointed. Every in the box other than the rum I could have got from the local shops. As for the rum itself it is awful. I have tried making different cocktails and concoctions to hopefully improve the taste but nothing could save this rum. The after taist can only be salvaged by mouth wash. I am so sorry to the people who have put time and effort into making this month's bottle in a box but this is a fail.
May 5, 2019
Unprompted review
Reply from Bottle In A Box
We are sorry the box this month wasn’t to your liking.
We don’t claim we can give you mixers that can’t be bought anywhere else, the mixers are chosen to compliment the rum and accompaniments such as Nut Shack and Flower & White are not widely available.
Unfortunately the Redcastle Rum wasn’t to your liking but we have many customers who say they have really enjoyed the rum and Redcastle Rum has some great reviews on other sites.
This was a fantastic gift
This was a fantastic gift. It arrived in a box saying Happy Birthday and my aunt loved it. All the little extras made a difference too. I shall definitely use your service again.
May 5, 2019
Unprompted review
As described.
Arrived the next day as advertised and the 'Happy birthday' on the box looked good.
May 4, 2019
Unprompted review
Found website by accident
Found website by accident & so glad I did - needed a gift for a family member quite quickly. Found what looked like a great box in the rum section. Ordered, added a happy birthday cover paid. Got a call on arrival to say the box was amazing & it was delivered early than specified on delivery day so that was brilliant too! Great find & now have the site in my favorites will use again!
April 7, 2019
Unprompted review
Great first bottle
Great first bottle and the additional chocolate eased my enjoyment of the rum and pleased the better half!
April 6, 2019
Unprompted review
Easy Web site delivered on time
April 1, 2019
Unprompted review
Very happy with the service ,would…
Very happy with the service ,would definitely use again .
April 1, 2019
Unprompted review
Excellent service
Excellent service. Delivery as requested. Product in the box is exactly as described.bought for a special birthday. Very happy with product. A great unusual gift for someone. 👍
March 11, 2019
Unprompted review
Didn't actually see it as it was a…
Didn't actually see it as it was a present sent straight to address arrived when it said it would my nephew was well pleased with it and thought it was great
March 9, 2019
Unprompted review
Nice concept, poor execution
Paid for a specific date for delivery and it arrived three days later which defeated the point.
March 7, 2019
Unprompted review
Reply from Bottle In A Box
We are sorry your delivery was later than requested.
We only offer a preferred delivery service and not guaranteed delivery day service. 98% of orders are delivered on time, we do state at checkout depending on the couriers this can be be delayed on rare occasions unfortunately. We don't charge for this service, what you have paid for is the standard delivery service.
Excellent service
Excellent service. Delivered when said, can’t fault it.
March 6, 2019
Unprompted review
All went as advertised
March 6, 2019
Unprompted review
Excellent service
Excellent service. The box was a gift and it arrived beautifully packed and on time. I would recommend this company.
March 5, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.