Brillent friendly service and advice! A product was out of stock so Had a call from them the very next day (ordered late at night, when they were shut). giving me alternatives and after... See more
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'Boulders' service was great, especially being able to contact directly online. I'd orderd a climbing harness as per spec. and it was simply too small, so they replaced it with a larger size... See more
It's a tidy website, easy to navigate and find what you want. The discounts and pricing in general is very competitive, and as orders are free over £55.00, if you're going to be buying a number of thi... See more
This is the first time we have ordered from Boulders. Unfortunately, the chalk bags we ordered were not available in the colours our children had chosen. We received an extremely apologetic and poli... See more
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Great shop, great advice!
Bought some shoes, they're really comfortable. Got them fitted in the shop and they're the best climbing shoes I've ever had! The shop assistant was very helpful.
excellent customer service
Ordered a couple of t shirts delivery was prompt and excellent customer service. Will definately use them again.
Expert & Friendly Advice..
Awesome product knowledge!
I am fast becoming a serial shopper with these guys and have already started writing my Christmas list.
They made my postman smile!
In short, this website is great! I ordered a pair of Mammut half ropes and they arrived promptly when they said they would, I'm even pretty sure the postman was smiling that day too (coincidence? I think not). But seriously, the service was brilliant. I would, and have, recommended Boulders to everyone I know.
Great customer service and sound advice.
I recently bought a harness (Black Diamond Primrose). They gave me great advice and I was able to pick it up straight away.
Excellent customer service
Bought a harness and pair of shoes. Had to swap the size as shoes were too small but staff were very friendly and helpful. Would definitely use them again.
Fun selection of Black Diamond & Moon T-Shirt designs
I have bought a few T-Shirts from Boulders before and have always liked the varied selection on offer, the price and the quality. A quick and efficient service is always provided, thanks very much!
Great people, great products
Brilliant advice on which shoes to buy. Staff are all friendly and the soundtrack in the shop well what can I say.
Excellent customer service
I bought some climbing shoes for my son from Boulders online store. They weren't the right size but Boulders handled the return and refund quickly and without any hassle. They even made a friendly call to me to try to offer an alternative. Will definitely order from them again. Thanks.
Great service on obscure item
Ordered a bit of cord from Boulders that I was having trouble finding elsewhere. Great customer service helping me find what I needed. Quick and efficient delivery!
Good and Bad!
I had a mixed experience with Boulders
- It would have been nice to have received an email confirming the despatch of my order
- That said, the first part arrived inside 48 hours which I was really happy about
- I was dissapointed that the harness was out of stock, and there was no communication of this until I chased it (the delivery note simply stated 'to follow')
- When I did chase it up, and after a week it was still out of stock, they apologised and offer to send me a more expensive harness by special delivery - which made up for the previous gripe about being slow to communicate with me
So a mixed bag! Overall I am very happy with Boulders and will probably use them again, just maybe a bit more communication would be nice
Go here first!
Boulders was the only store with the junior harness my son wanted. Delivery perfect. Price as per RRP despite being a rarity! Thank you.
Amazing fast an easy sales
Quick delivery and a good range of very cheap but reliable gear , best discount shop online with a good stock of different products , I saved a lot against high street stores for the same quality product :) thank you very much
Swift and delightful as an arctic fox
The website was straightforward, really good range of gear, decent prices, and my shoes arrived promptly with no hassle. I was really pleased with the service.
Boulders is at thr top....... on my shopping list
Simply the easiest way to shop, expert advice on hand with a quality product. I am delighted with my purchase
Did what they said they would, good price too!
I got some Evolv Bandits, great price especially with the free delivery and arrived on time.
I didn't speak to anyone there so don't know what their customer service would be like, but I'd happily order from Boulders again.
good service, great availability
only store in uk with a decent range of sizes for the Hot Chilli shoes, I bought shoes and a chalk bag, shoes great, chalk bag closing buckle broke within first 10 minutes, no reflection on the service though which was great.
Fantastic customer service!
We ordered some Mammut climbing shoes for our son's birthday. The shoes arrived very quickly but unfortunately were too small. We returned the shoes and were sent a bigger size by return. We were very impressed by the speedy and helpful service and our son is delighted with his shoes. Many thanks.
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