Brillent friendly service and advice! A product was out of stock so Had a call from them the very next day (ordered late at night, when they were shut). giving me alternatives and after... See more
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'Boulders' service was great, especially being able to contact directly online. I'd orderd a climbing harness as per spec. and it was simply too small, so they replaced it with a larger size... See more
It's a tidy website, easy to navigate and find what you want. The discounts and pricing in general is very competitive, and as orders are free over £55.00, if you're going to be buying a number of thi... See more
This is the first time we have ordered from Boulders. Unfortunately, the chalk bags we ordered were not available in the colours our children had chosen. We received an extremely apologetic and poli... See more
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Still waiting for half my order after 3 weeks
I ordered a pair of climbing shoes and a chalk bag. The shoes arrived fine after a week, but 3 weeks later there's still no sign of the chalk bag, despite writing them an email 2 weeks ago.
After the above review the Managing Director of the company emailed me to apologise and explained the error. Chalk bag on it's way now with a mysterious addition to the delivery to say sorry. Good response to mistake.

Reply from Boulders
Splendid supply
My old climbing boots were well worn down on the edges. I needed a new pair now! Boulders sent them straight away and I didn't miss a day at the crag
Easy to use, quick delivery
I found the website and purchasing process simple and my goods arrived quickly. I'd recommend Boulders.
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