First chair lasted 6 months and the fabric wore out and split. Baulies were great and replaced the worn base. Then the arm rest broke off and thwe sent me a new arm. 3 years laster the arm rest bro... See more
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Purchased boulies master max chair 18 months ago for a very high price (easily 3 to 4 times the price of a regular decent office chair - almost secret labs price), under the impression th... See more
Company replied
The chair is comfy, though it sometimes squeaks when moving. Customer service was dedicated to helping, and we finally solved it after two replacement parts.
I bought Boulies Chair Swivel Lock Mechanism to prevent my chair from swiveling and their item works as advertised !! The mechanism can be locked and unlocked at will, eg to adjust the height. I... See more
Company details
Written by the company
Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.
Contact info
Unit 39 St Olavs Court Business Center, Lower Road, SE16 2XB, London, United Kingdom
- support@boulies.com
- boulies.co.uk
3.4
Average
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Scammers - Asked for a $120 delivery fee after website and checkout stated free
I ordered a Boulies Master Series in black for myself on Thursday. (Please note in multiple sections of the website it states free delivery) I purchased the chair I checked out and there is no mention of a delivery fee it still says free delivery. On Friday I received an email asking if could change my delivery address to somewhere closer to Melbourne or I can have a refund. Short of moving states I couldn't change my delivery address and no didn't want a refund, I want the chair. On Saturday I received an email asking if I could pay a delivery of $120. This is absolutely ridiculous as the Boulies bran is advertising free delivery and this should not be the case if they are asking for additional money via email after checkout in fact I could say this falls under false advertisement. (ACCC anyone?)
February 17, 2024
Unprompted review
Reply from Boulies
Hello, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the additional shipping fee you encountered.
We'd like to clarify that we do offer standard free shipping on orders to most areas in Australia. However, due to the logistical complexities of remote regions, there are instances where extra shipping charges may apply.
Unfortunately, our system faces limitations in providing precise classifications for different addresses, leading to occasional discrepancies. We are sorry for the problem, and we genuinely appreciate your understanding as we work to enhance our shipping processes.
Our staff have sent your email to solve your problem. If there's anything else we can assist you with, please feel free to reach out to us directly.
Thank you for your understanding and continued support.
Very comfy chair and excellent customer service
I bought the ninja chair and i cant get my ass out of it cos its so very comfy!! Wish i had bought this chair in the first place instead of spending money on cheapo chairs! Also the cussion that supports your lower back, is that memory foam? cos it molds and hugs your back!
Customer service was also outstanding keeping me upto date with the delivery information.
February 14, 2024
Unprompted review
Excellent customer support
The customer service has been exceptional. Initially ordered the Elite Max Series. However, found the chair to be uncomfortable with my height being 6ft2.
Jeff from customer support was very accommodating and helped me with a backrest replacement for a Master Max series which is amazing. My chair is now truly comfortable and excellent for WFH 3 days a week.
February 2, 2024
Unprompted review
While the product itself was of good…
While the product itself was of good quality, there were some issues with the nuts and bolts. I contacted the staff, and they offered to send replacements. However, I opted to purchase them myself for a quicker resolution. However, they also provided me with a discount. This is just a minor issue for me, and overall, I'm happy with the chair.
January 20, 2024
Fantastic Product & Service!
Fantastic Product & Service!
Purchased the Master Series in blue - Everything on it is fantastic
Only slight issue I had was that the arm rest moved back and forward without the release button being pressed in - I emailed customer services and boom, replacement arm rest sent straight out
Fantastic comfort (I'm, not small) and brilliant customer service
Highly recommend!
January 30, 2024
Unprompted review
Some issues…
Overall, Boulies has fast shipping and quick issue resolution via live chat or email. However, there's room for improvement in product packaging; my chair arrived with some wear. If they address this issue, they would definitely be 5 stars!
January 11, 2024
I have had Herman Miller chairs in the past
I purchased my chair over 6 months ago, and the gas mechanism broke. Jeff in the team was great and sent me a replacement base with a step by step guide showing me how to remove the old one which was initially very easy to do. I then had an issue with the gas pump has fused to the stand, and was sent another replacement in days.
My chair is now fully functional again and I’m very impressed with the help and support I got from this team.
I have had Herman Miller chairs in the past, however Boulies really are are fantastic and cheaper alternative.
January 26, 2024
Unprompted review
I've been experiencing issues with the…
I've been experiencing issues with the Yodel driver near my house consistently delivering my packages to my neighbor's house. So contacting the staff immediately upon placing the order, they not only switched the delivery service to DPD but also thoughtfully noted additional information.
January 8, 2024
The assembly was fairly easy
The assembly was fairly easy, and the chair is incredibly comfy to use. I chose this gaming chair to handle long workdays, and it's been a great decision. The chair is very comfortable to use for long hours. My only criticism is that it is not as breathable as I thought.
January 5, 2024
Amazing delivery!
I was pleasantly surprised by the incredible delivery speed! I purchased this chair before Christmas as a birthday present for my grandson, and I wasn't in a rush to receive it. Much to my delight, it arrived before Christmas. My grandson is now thoroughly enjoying his new chair.
January 4, 2024
Great chairs & great service
Have had 2 chairs from Boulies over the years.
Personally found both have been great. Very comfy & seem well made
Slight issue with one which was fixed quickly & easily through warranty.
Good products & Good customer service
December 1, 2023
Unprompted review
Helpful and supportive
Boulies have been very helpful in helping us with our return, and have been quick to answer our queries.
On top of that- their chairs are excellent quality, solid, and comfortable. If any part arrives in poor condition or something goes wrong, they will provide options to help find a solution that you are satisfied with.
November 27, 2023
Unprompted review
Reply from Boulies
We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
We have arranged customer service department to help you return the product. Please don't worry, we provide a worry-free return policy. Please pack our products according to the original packaging and provide us with photos, which can reduce the time for warehouse inspection and return. When the product is returned to the warehouse, we can directly apply for a refund for you based on the original packaging photos. You only need to tell us your free time during working days, and we will immediately ask the warehouse to arrange DPD to pick up the items at your door.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us directly.
Excellent customer service
Excellent customer service, I needed to cancel an order before shipment and someone in customer services was very helpful and arranged a refund for me.
November 25, 2023
Unprompted review
Purchased a chair with free shipping…
Purchased a chair with free shipping and they contacted me after to request an additional $40! Atrocious service, buy elsewhere.
November 22, 2023
Unprompted review
Reply from Boulies
We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
Australian orders are shipped from the Melbourne warehouse. The size of our product is big so the shipping cost itself will be more expensive. If the customer's address is far away from our Melbourne warehouse, it is difficult for us to bear all the shipping costs. However, we are committed to covering the majority of the shipping costs ourselves then we will ask the customer if they are willing to bear a small shipping fee.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us.
Thank you for choosing Boulies. We value your business and look forward to the opportunity to make your experience with us a positive one.
Comfort doesn’t last for long
The comfort in my chair did not last and now i get backache from using this chair. It seems to have a clunky rock to it. Support don’t seem to care.
November 14, 2023
Unprompted review
Reply from Boulies
We're sorry to hear about the issues that you were experiencing with your chair. We want to assure you that your comfort and satisfaction are of utmost importance to us. We take customer feedback seriously as it helps us improve our products and services. However, after a thorough search of our records, we couldn't locate any email from you regarding the issue.
If you have any questions or concerns, please do not hesitate to contact us directly. Please be assured that our support team will do their best to assist and solve your case for you as swiftly as possible.
Terrible Quality
Terrible Quality, my chair has broken in tow places.
The frame inside the back rest has snapped due to terrible welds and the base part connecting to the gas cylinder has broken also due to welds that look like they've been done by a blind child.
wish i has just got a secret labs.
October 21, 2023
Unprompted review
Reply from Boulies
We're sorry to hear about the issues that you were experiencing with your chair. We understand that our support team is currently assisting with your case. Our support team sent you email but has not received your order number or the delivery address used when purchasing the order. We need to confirm the chair model and order number to activate the warranty then send you the replacement for free.
We sent you a request to confirm the model of your chair again and we hope to hear back from you. Our support team will confirm the chair model based on your reply in order to send you replacement parts to solve your problem.
We hope this helps to clarify and your kind efforts to provide our team with the order info will be much appreciated. If you have any other questions, do let our team know.
Bought chair
Bought chair - wish I’d checked these reviews first. Chair is not great and contacted them via email as no phone number (quelle surprise) and as yet they still haven’t bothered to reply and just getting automated email. I don’t know how these companies get away with it..
October 20, 2023
Unprompted review
Reply from Boulies
Thank you for providing us with your information and we are sorry to hear about your experience. We have located your ticket, and our support team sent you a reply email that day, but due to system reasons, it was not sent successfully at that time. We are sorry for this issue, and we have arranged testing by our IT department to avoid this issue in the future. Usually, our support team will respond to every customer within 24 hours.
We also remind our support team to pay more attention to whether each email is successfully sent, and we fully understand the importance of prompt response in this situation.
All in all, we truly appreciate the kind patience you have provided us with thus far. Please be assured that our support team will do their best to assist and resolve your case for you as swiftly as possible.
Easy to assemble
Assembling the chair was quite easy. But some plastics comes damaged, so I contacted their support for replacing. They were firendly and arranged the replacement quickly. Thank you.
September 27, 2023
Avoid
The chair arrived and overall the quality seemed lower than I was expecting, but I chose to keep it as it was comfortable enough. After a month, one of the legs on my chair base snapped due to poor welding.
Boulies sent out a replacement base. It arrived completely scratched up and dented from not being packaged properly. I was also unable to actually replace the base as it's impossible to remove the gas lift without a tool.
At this point, I just want a refund and instead they are trying to bung me off with a lesser deal. I've been offered £15 back, £50 back, a new wheel base, a whole new chair base (which wouldn't even ship until a month later). I'm legally entitled to a refund as their attempt to replace/repair has failed within 6 months from purchasing and they won't let me have one. Avoid.
October 10, 2023
Unprompted review
Reply from Boulies
Hello, we acknowledge your dissatisfaction with the initial quality of the product and the complications you encountered with the replacement parts. We assure you that offering a new seat base at no extra cost was intended as a genuine attempt to rectify the situation swiftly, given the challenges you faced with the gas lift tool. It's important to clarify that we currently have the necessary stock and the new seat base would require only 2-3 days for delivery, not a month. However, we respect your decision to opt for a refund instead.
Regarding the refund process, we apologize if there was any misunderstanding. Our records indicate that our support team initiated your refund request on 10th October, contingent upon the return of the original chair. We intended to make this process as hassle-free as possible by offering a free collection service. We are currently awaiting the photographs of the packaged product and your preferred collection time, which are customary steps to ensure the product is adequately prepared for safe transport back to our warehouse.
We kindly ask you to check your email for our previous communications regarding the refund process and provide the necessary information so we can proceed. Your satisfaction is important to us, and we are committed to completing this process to your preference as swiftly as possible.
We apologize again for any inconvenience you've experienced, and we're here to support you through the next steps of the process.
2 broken chairs
I bought a chair on the 11th of September. I am still yet to use it. The first chair arrived broken, after emails back and forth with them wanting to send out a replacement part (which I didn't want to replace and shouldn't have to do) they finally agreed to send out a whole replacement. The replacement finally arrives and that too arrives broken however with what seemed like a much easier part to replace which I am happy to replace. I have been battling to get this part sent out, despite sending very clear photos of what is wrong. For the price you pay for a chair, you'd expect higher quality parts and much better packaging.
Once I have received a replacement for the broken part and can actually use the chair, I will update this review. But until then, avoid this company as if something goes wrong, you're on your own kid.
September 11, 2023
Unprompted review
Reply from Boulies
We sincerely apologize for the inconvenience you have faced. We understand the frustration and disappointment that comes with receiving a damaged product.
Our products are quite heavy and large, requiring special tools for couriers to move and handle them. Unfortunately, despite our best efforts, some packages do get damaged during shipment due to circumstances beyond our control. We acknowledge the complexities involved in transporting products of this nature, and while we constantly strive to ensure a safe delivery, occasional hiccups do occur. And sorry again for all the inconvenience caused.
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