Bouquetsbypost Reviews 

1,074
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 560 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wonderful selection of fresh flowers and gifts that consistently arrive securely packaged and in pristine condition. Many people find the online ordering process extremely straightforward and convenient for sending thoughtful presents to friends and family members. Purchasers frequently note smooth transactions and timely arrival dates for scheduled celebratory events. Some reviewers were not happy with significantly delayed postal deliveries and flowers arriving wilted or damaged after transit. A few other people also felt that missing cards, unexpected color substitutions, or incorrect delivery addresses completely ruined their special occasions.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed delight with fresh blooms that... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting completely smooth... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers report receiving fresh,... See more

Service

Users describe ambiguous interactions with service, highlighting exceptional experiences where consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have d... See more

Rated 3 out of 5 stars

Further to my negative review sent on Monday I have now received an email apologising fo the service and flowers. I sent photos etc and they have agreed to send a further bouquet. I am grateful and no... See more

Rated 3 out of 5 stars

Flowers were bought for my sisters birthday as she lives a distance away. They arrived a day late at 10pm in the evening!! No birthday card in the flowers as was expecting. When I rang to complain I w... See more

Rated 4 out of 5 stars

The flowers were excellent but the card I also purchased for £4.99 I was so disappointed the peronalisation was fine but the card was like paper and also arrived damp from the flowers such shame but l... See more


Company details

  1. Flower Market
  2. also in
  3. Florist
  4. Flower Delivery

Written by the company

Bouquets By Post All are welcome to leave a review for us on Trustpilot. Please be aware that we are not paid members of Trustpilot; the majority of the reviews there are organic and may not have a valid order number. We feel we are best able to serve our customers by offering great, low-value bouquets while keeping our costs as low as possible. For any genuine customer issues, please contact our customer service team, who will be more than happy to help. Thank you, At Bouquets By Post we’re all about making people’s day brilliant We are independent Florists, we are not part of any network, we fulfill all orders direct. Bouquets By Post is home to the most freshest and vibrant flowers offering great deals on Bouquets By Post stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With Bouquets By Post a smile is just a bouquet away. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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1-star

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Hasn’t replied to negative reviews

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3.2

All reviews

(1,074)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BAD - non existence customer service

BAD. - I ordered a bunch of flowers for a bereavement which we couldn’t find/ didn’t receive. I’ve made 4 phone calls, left 4 voice messages, emailed 3 times and rang them umpteen times. And todate have had no contact whatsoever. That was over the last 5 days. Absolutely disgusting customer service. Would never use them again. BEWARE if you should encounter problems!

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bouquet

Easy to order. Delivered on time. The recipient was very pleased with the Pink Bouquet, lovely flowers in good condition and wrapped very nicely. Will use this company again 😊

June 16, 2026
Unprompted review
Rated 2 out of 5 stars

This was the third order I had made

This was the third order I had made, and unfortunately the bouquet was definitely not up to standard, I have contacted them on three different occasions but as to date have had no response whatsoever. My first email to them was on the 3rd June 2026.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two bouquets/gifts

I ordered two bouquets/gifts. Selected the delivery dates and both arrive the day after what was selected. The first I let go, although ruining the anniversary, because it was a Monday and Sunday dispatch is a nightmare at times, but for the Tueday delivery to be the Wednesday is actually ridiculous.

If you need them there for a specific day, skip this business, once they arrive I'll come back and say if they were worth the wait.

June 15, 2026
Unprompted review
Rated 2 out of 5 stars

Birthday Disappointment

On the plus side flowers arrived on time.
Condition was not great had 3 broken unopened buds, had to dead head 3 flowers 3 others were showed signs of being dry due to the smallest bag of water I have seen sent with flowers which BTW had no water in it (may have been courier handling), seller needs to review dispatch process especially regarding sending with enough water.
I have taken pics of dried out flowers but unable to load up here. Suppose you get what you pay for as they were cheap.

June 15, 2026
Unprompted review
Rated 2 out of 5 stars

Both bouquets,didn't look like picture…

Both bouquets,didn't look like picture on website.looked beautiful in pictures, could only recognize them in pictures. Very very dissatisfied.first time I've used your site,because how beautiful they looked in pictures.wish I was saying something positive,nothing to say.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful blooms

Have now ordered several bouquets from this company and not been disappointed. Beautiful flowers delivered promptly, hopefully will use for all future requirements

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery I placed order under the…

Late delivery I placed order under the assumption it would be delivered for 12th and received 13th unsure why this option is available when company is not meeting what is advertised! Wish I read the reviews but needed presentable bouquet in the end had to purchase elsewhere costing me more

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

The delivery was extremely quick and the value for money is amazing. I will 100% be using this company again!

June 10, 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing

After several beautiful bunches of flowers delivered over the years the latest one was really disappointing.
A few flowers thrown together.
I sent them as a thank you to a friend and I’m embarrassed.

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed and dissatisfied

Ordered 2 bouquets for delivery on 8th June for friends birthdays they didn’t arrive so I sent an email to find out why and haven’t had a response. Just plain bad manners. Eventually delivered on 9th, the day after their birthdays. The only thing I have heard is an email asking for a review

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers!!

The flowers I have ordered in the past have been beautiful and I will be using them again .
No complaints from me !

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use, reasonable prices and good choice. I've only just ordered them so can't say anything about the flowers themselves or the delivery, but so far so good

June 8, 2026
Unprompted review

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