Bouquetsbypost Reviews 

1,074
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 560 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wonderful selection of fresh flowers and gifts that consistently arrive securely packaged and in pristine condition. Many people find the online ordering process extremely straightforward and convenient for sending thoughtful presents to friends and family members. Purchasers frequently note smooth transactions and timely arrival dates for scheduled celebratory events. Some reviewers were not happy with significantly delayed postal deliveries and flowers arriving wilted or damaged after transit. A few other people also felt that missing cards, unexpected color substitutions, or incorrect delivery addresses completely ruined their special occasions.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed delight with fresh blooms that... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting completely smooth... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers report receiving fresh,... See more

Service

Users describe ambiguous interactions with service, highlighting exceptional experiences where consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have d... See more

Rated 3 out of 5 stars

Further to my negative review sent on Monday I have now received an email apologising fo the service and flowers. I sent photos etc and they have agreed to send a further bouquet. I am grateful and no... See more

Rated 3 out of 5 stars

Flowers were bought for my sisters birthday as she lives a distance away. They arrived a day late at 10pm in the evening!! No birthday card in the flowers as was expecting. When I rang to complain I w... See more

Rated 4 out of 5 stars

The flowers were excellent but the card I also purchased for £4.99 I was so disappointed the peronalisation was fine but the card was like paper and also arrived damp from the flowers such shame but l... See more


Company details

  1. Flower Market
  2. also in
  3. Florist
  4. Flower Delivery

Written by the company

Bouquets By Post All are welcome to leave a review for us on Trustpilot. Please be aware that we are not paid members of Trustpilot; the majority of the reviews there are organic and may not have a valid order number. We feel we are best able to serve our customers by offering great, low-value bouquets while keeping our costs as low as possible. For any genuine customer issues, please contact our customer service team, who will be more than happy to help. Thank you, At Bouquets By Post we’re all about making people’s day brilliant We are independent Florists, we are not part of any network, we fulfill all orders direct. Bouquets By Post is home to the most freshest and vibrant flowers offering great deals on Bouquets By Post stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With Bouquets By Post a smile is just a bouquet away. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(1,074)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I Woudnt

They never delivered the flowers meant for my brother who lost his son. No explanation just a refund.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a bouquet of flowers

I bought a bouquet of flowers and chocolates for my daughter’s weddings anniversary. They were delivered on time and she was delighted with them.
I would recommend this website and will most certainly use them again.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed..

Really disappointed... Ordered flowers for a friend's birthday.. They arrived 2 days late with no update, no response to my emails or voicemails, no answer on phone either. The when they have arrived the Lillie's, which are her favourite, are snapped and half dead, the roses look wilted and I'm genuinely fuming. This was the friends first birthday without her son and we tried to do something nice and unfortunately you spoilt it. Also looks like you hand pick your reviews as couldn't find anywhere directly on site to do a review.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I sent my sister flowers and she…

I sent my sister flowers and she received them on time and they were just like on the photo 😊🤌🏼 I am really happy it worked out. Ufff!
because I was so scared it wont get to her at all (the uk post you know) and the flowers wont be as beautiful. On the contrary! Everything was fine ❤️🙈 I truly recommended this website. Thank you guys for making an effort and making my sister's day awesome! I will definetaly use your services again for my sister's or dad's Birthday.

June 28, 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing flowers

Very disappointing flowers - to the point of embarrassing! I ordered 2 bouquets of flowers, one for each of my daughters. They both arrived in an awful condition. The roses were beyond their sell by date, the lillies were broken. In fact although I have given 2 stars, it represents 1 star per bouquet as I couldn't give zero stars.
I contacted Customer Service, sent photos as requested, only to be told they felt the bouquets were of an acceptable quality.
After several emails, they have offered 20% refund. This does not make up for the incredibly poor standard of their bouquets. In fact I will go as far to say that their photos are a misinterpretation of their goods.
Needless to say, I'll never use them again!

June 16, 2026
Unprompted review
Rated 2 out of 5 stars

Poor

The company emailed me on Friday the 19th of June stating my order was ready for dispatch. I wanted them delivered on the 22nd. I asked how they can be ready on a Friday for delivery 4 days later. No response. Some of the roses were already going brown on arrival.
Ive written a review on their website with images. No response. Not good enough.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Bouquet of flowers as my…

Ordered Bouquet of flowers as my friends mum had passed away, delivery date for 17th June, as yet not received, have tried to call several times and emailed, no response. Terrible customer service!! Won't use again!!

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Date of delivery means nothing

Quick and easy to order. I needed next day delivery for an anniversary and pleased that delivery date was accepted for delivery the next day. What it didn't say was delivery can be any date around the date selected. I asked for a refund as it still wasn't delivered two days after the date needed and received an abrupt email basically say tough luck. Won't be using these again. Still not been delivered.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Day late and left in the bin

Brought my wife a bouquets of flowers and a small balloon, choose a date which was our anniversary for them to arrive. The day arrived and nothing showed. I emailed and got no answer, they arrived a day late and left in the bin whilst we was at work. It they had arrived on time my wife had been home all day so they wouldn’t have ended up with Royal Mail throwing them in the bin the next day! Very disappointing. Flowers were half dead and barely any buds. Won’t use again. At least the balloon arrived ok with it.

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking!

I would give -1 id i could. Im very dissapounted and annoyed with this florist. DONT BOTHER ORDERING!!!
I made the purchase 13th june for them to be delivered to my sons nanna to cheer her up and show aporeciation. She waited in on the 16th june all day for them to not turn up. DONT bother contacting them as i have made several calls;just to be met by voicemail, left messages,sent emails and no reply. Its showing that they havent even sent them and its 18th. Not happy aa i paid premium delivery too. Now looking into getting a refund which will be fun as on the website i cant find anywhere to request a refund. Just AVOID AVOID.

** Update**

Now they have contacted me tried to tell me i didnt set a date when i ordered and paid. Hmmm i did, because it shows was expected tueseday. So sent screenshots of the proof, well now they making the bouquet and is being sent 24 hour tracking!!!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered flowers in advance for my…

I ordered flowers in advance for my friends birthday. They arrived on time and were absolutely beautiful. I ordered the lemon and white bouquet and was also given a time slot. I passed this onto my friend so she wasn’t waiting in all day. My experience using this Company has been positive and I would recommend them for your flowers

June 18, 2026
Unprompted review

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