Bouquetsbypost Reviews 

1,074
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 560 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wonderful selection of fresh flowers and gifts that consistently arrive securely packaged and in pristine condition. Many people find the online ordering process extremely straightforward and convenient for sending thoughtful presents to friends and family members. Purchasers frequently note smooth transactions and timely arrival dates for scheduled celebratory events. Some reviewers were not happy with significantly delayed postal deliveries and flowers arriving wilted or damaged after transit. A few other people also felt that missing cards, unexpected color substitutions, or incorrect delivery addresses completely ruined their special occasions.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers expressed delight with fresh blooms that... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some consumers reporting completely smooth... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers report receiving fresh,... See more

Service

Users describe ambiguous interactions with service, highlighting exceptional experiences where consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have d... See more

Rated 3 out of 5 stars

Further to my negative review sent on Monday I have now received an email apologising fo the service and flowers. I sent photos etc and they have agreed to send a further bouquet. I am grateful and no... See more

Rated 3 out of 5 stars

Flowers were bought for my sisters birthday as she lives a distance away. They arrived a day late at 10pm in the evening!! No birthday card in the flowers as was expecting. When I rang to complain I w... See more

Rated 4 out of 5 stars

The flowers were excellent but the card I also purchased for £4.99 I was so disappointed the peronalisation was fine but the card was like paper and also arrived damp from the flowers such shame but l... See more


Company details

  1. Flower Market
  2. also in
  3. Florist
  4. Flower Delivery

Written by the company

Bouquets By Post All are welcome to leave a review for us on Trustpilot. Please be aware that we are not paid members of Trustpilot; the majority of the reviews there are organic and may not have a valid order number. We feel we are best able to serve our customers by offering great, low-value bouquets while keeping our costs as low as possible. For any genuine customer issues, please contact our customer service team, who will be more than happy to help. Thank you, At Bouquets By Post we’re all about making people’s day brilliant We are independent Florists, we are not part of any network, we fulfill all orders direct. Bouquets By Post is home to the most freshest and vibrant flowers offering great deals on Bouquets By Post stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With Bouquets By Post a smile is just a bouquet away. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(1,074)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered these flowers as a surprise…

I ordered these flowers as a surprise gift for my mum and they arrived in a terrible condition. Many of the flowers were already dead and looked nothing like what I expected.

I contacted customer services and sent photos as requested. I was initially told that, once they received the pictures, they would send a replacement bouquet. However, after providing everything they asked for, I received another email claiming there was nothing wrong with the flowers and refusing to replace them.

The most disappointing part wasn’t just the poor quality of the flowers it was the inconsistent customer service. Promising a replacement and then going back on that promise is unacceptable.

I won’t be ordering from this company again, and I certainly wouldn’t recommend them to anyone looking to send flowers for a special occasion. A very disappointing experience from start to finish.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bouquets

I have now ordered 3 bouquets. I have been delighted with the quality of the flowers and the value for money. The bouquets are advertised as being half price and the flowers certainly rate more highly than the cost that I paid-the bouquets justify the full price. Delivery has been extremely prompt and efficient. I shall definitely continue to order. A very impressed customer.

July 4, 2026
Unprompted review
Rated 3 out of 5 stars

“Strawberry Pink” Large bouquet. A mass of white flowers with a row of 6 pink… very disappointing!

The bouquet “Strawberry Pink” that was delivered, looked nothing like the picture on the website! I ordered a large size. What arrived was a bouquet of white flowers with 6 pink flowers in a row.

I had emailed “Bouquets by Post” when I ordered the flowers, realising that I had ordered on a Sunday for Monday delivery. As my daughter in law’s 30th birthday was on the Tuesday, I said that would be fine for the delivery day. I even put in the email that I hoped there would be lots of pink. I got a lovely response.

I am embarrassed that the bouquet that arrived is now representative of my 30th birthday love. I won’t be ordering flowers from here again. Very disappointed

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value and beautiful flowers

Excellent value and beautiful flowers. I took the option of a bespoke card to be delivered at the same time to, which was really appreciated!

Have used a couple of times now and both times I've been really pleased with the delivery and the flowers.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great flowers- great delivery and…

Great flowers- great delivery and tracked for effective delivery. Used this company a few weeks ago and using them now and will use them again in future. Lovely choice of flowers that last. Great selection of cards you can personalise. Good choice for delivery dates. Will recommend.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery. Ordered flowers on 24th June for…

Ordered flowers on 24th June for delivery 25th as stated 24hr next day delivery. Long story short, flowers arrived on 29th and they weren't the ones ordered. No reply to e mail or to telephone to address these issues or explain their side of the story. Weird way to run a business. Quite unprofessional really. Noticing your reviews, I notice that you have just as many 1 star ones as 5 star ones roughly with hardly any in between. I don't think it would take much effort to turn this around but it seems from some of the comments in the reviews that you are happy to continue in this vein and that's good enough for you? You could and should be so much better. We definitely won't be using Bouquets By Post again.

June 24, 2026
Unprompted review

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