Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
Contact info
1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I experienced a very friendly…
I experienced a very friendly communication and
Easy prompt action .
Thank you
May 20, 2020
Unprompted review
Reply from Boutique 1
Dear Mufeeda,
We thank you for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care
Very bery god
May 17, 2020
Unprompted review
Reply from Boutique 1
Dear Victor,
We really appreciate you taking the time to share your experience with us. We look forward to you shopping with us again soon. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Best choice if you want unique stylish…
Best choice if you want unique stylish pieces 👍❤️
May 15, 2020
Unprompted review
Reply from Boutique 1
Dear Carine,
We thank you for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Disappointing Experience
1- Delivery guy rude
2- Super late delivery
3- I asked for credit card on delivery, the driver shows up without the machine and without change
4- The product i received has totally different colors from the one i chose on the website but honestly i didn't have the energy to as for exchange cause i didn't want to deal with unprofessional delivery people
May 13, 2020
Unprompted review
Reply from Boutique 1
Dear Maya,
We are very sorry to hear about the difficulty you have faced, we will speak to our courier partner to address the matter. On behalf of them, we would like to apologise for the unpleasant experience.
As a valued customer, we would like to make things right at this point with hopes of turning your review around. If you would be willing to discuss this matter further, kindly check your email as we would love to hear from you.
Once again, we sincerely apologise for the inconvenience caused, and we look forward to hearing from you.
Kind regards,
Boutique1 Customer Care
Satisfaction
Easy to shop online
Uptade about order and delivery not always good
Selection of products and prices ok
May 12, 2020
Unprompted review
Reply from Boutique 1
Dear Valerie,
We really appreciate you taking the time to share your feedback with us.
Your insight will help us continue to work on providing our customers with the best possible service.
We look forward to you shopping with us again soon.
Stay safe and well!
Kind regards,
Boutique 1 Customer Care
Reply from Boutique 1
Dear Maria,
We thank you for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Very happy with cash on delivery
Very happy with cash on delivery. Looking forward to the new stock .
May 10, 2020
Unprompted review
Reply from Boutique 1
Dear Lenny,
We are incredibly grateful that you took the time out to leave us this note.
We are happy that you're happy, and we're looking forward to your next order with us.
Cheers!
Kind regards,
Boutique1 Customer Care
Good service
May 6, 2020
Unprompted review
Reply from Boutique 1
Dear Eva,
We really appreciate you taking the time to share your feedback with us. We look forward to you shopping with us again soon.
Stay safe and well!
Kind regards,
Boutique 1 Customer Care
Good packaging and fast delivery
May 1, 2020
Unprompted review
Reply from Boutique 1
Dear Mona,
Thank you for your positive feedback.
We really appreciate you taking the time out to share your experience with us. We do hope that you will tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
Good service
Quick delivery and the dress is as expected, will use again.
April 27, 2020
Unprompted review
Reply from Boutique 1
Dear Cecile,
Thank you for your 5-star feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care
Great service A******
Great service, came much quicker than I thought it would. Amazing price, quality customer service.... already have another 3 purchase choices lined up.
April 26, 2020
Unprompted review
Reply from Boutique 1
Dear Rachel,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent customer care service
Excellent customer care service. Very responsive on WhatsApp or email.
April 18, 2020
Unprompted review
Reply from Boutique 1
Dear Musha,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent service!
April 16, 2020
Unprompted review
Reply from Boutique 1
Dear Jackie,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us.
Stay safe and well!
Kind regards,
Boutique1 Customer Care
I have been trying to get a refund for…
I have been trying to get a refund for the past 2 weeks
April 15, 2020
Unprompted review
Reply from Boutique 1
Dear Mohamed,
Thank you for your feedback, apologies for the late response.
Due to the COVID-19 pandemic and the strict implementation of preventive measures taken by the U.A.E. Government restricting movement across the Emirate, we are experiencing delays in processing times.
As confirmed via email, we can confirm that we have received your return and a refund will be authorized shortly. We will notify you via email once this has been completed.
Your patience and understanding is highly appreciated.
Kind regards,
Boutique1 Customer Care
Great communication
Your customer service team were very attentive and helpful!
April 14, 2020
Unprompted review
Reply from Boutique 1
Dear Hana,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent customer service
Excellent customer service. Great choice of brands!
April 12, 2020
Unprompted review
Reply from Boutique 1
Dear Viktoriya,
We really appreciate you taking the time to share your experience with us. We look forward to you shopping with us again soon. Stay safe and well!
Kind regards,
Boutique1 Customer Care
I asked them to change my location but…
I asked them to change my location but somehow they didn’t.
April 9, 2020
Unprompted review
Reply from Boutique 1
Dear Marwan,
Thank you for your feedback, once again, we sincerely apologise if we have missed your request to change your delivery address. We have requested Emirates Post to have your order redirected to the new delivery address you have requested.
We hope this has been helpful. For further queries, kindly email us at customercare@boutique1.com.
Kind regards,
Boutique 1 Customer Care
Excellent service
April 8, 2020
Unprompted review
Reply from Boutique 1
Dear Kate,
We really appreciate you taking the time to share your experience with us. We look forward to you shopping with us again soon.
Kind regards,
Boutique 1 Customer Care
Fast and friendly service
March 27, 2020
Unprompted review
Reply from Boutique 1
Dear Laura,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Personal engagement
Although i did not get an order confirmation when i placed my order, i got immediate response from Clinton who followed my order, informed me and even called to check if all was ok after i collected my order. 5 stars for Clinton Merano 😊
March 27, 2020
Unprompted review
Reply from Boutique 1
Dear Ilgi,
Thank you for leaving us such a wonderful review. Clinton will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.