Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
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Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
Contact info
1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Discount Code
The discount code (for your 16th birthday) didn’t work. The package came quickly though and nicely presented in a box with ribbon.
October 20, 2019
Unprompted review
Reply from Boutique 1
Dear Paula,
Thank you for your feedback.
We are sorry to hear that the SWEET16 discount code did not work for you. However, we are happy to hear that the service we have provided thereafter has exceeded your expectations.
We look forward to you shopping with us again. Please do let us know firsthand should you require assistance in doing so.
Kind regards,
Boutique1 Customer Care
Need to align online with store!
The physical store and the online one are very separate and distinct.
October 19, 2019
Unprompted review
Reply from Boutique 1
Dear Amna,
Thank you for your feedback.
Your feedback is important to us. We are continuously working on improving our online and in-store services. Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Boutique1 Customer Care
A bit slow in replying.
September 17, 2019
Unprompted review
Reply from Boutique 1
Dear Eceiza,
Thank you for your feedback.
Your feedback is important to us. We are continuously working on improving our service, please accept our sincerest apologies if our response time has not met your needs.
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Jounghyun,
Thank you for your kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We do hope that you will tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
Good service
September 17, 2019
Unprompted review
Reply from Boutique 1
Dear Angelika,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We do hope that you will tell others of the service we have provided.
Kind regards,
Boutique1 Customer Care
A delightful experience .
The goods arrived very promptly and were beautifully packaged.
September 17, 2019
Unprompted review
Reply from Boutique 1
Dear Allyson,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
The website does not update the orders
The website does not update the orders. The service is slow and always needs to be followed up
September 10, 2019
Unprompted review
Reply from Boutique 1
Hi Marjorie,
Thank you for your feedback.
We are sorry to hear of your negative shopping experience. We have looked into this matter and have sent you the recent update on the delivery of your order.
If there is anything else we can help you with, please do not hesitate to reach us at +971 4 332 6699 or email us at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Hi Maxwellj,
Thank you for your feedback.
At Boutique 1, we pride ourselves on delivering exceptional service, and as such, your feedback is important to us. We do hope that you will tell others of the service we have provided.
Kind regards,
Boutique1 Customer Care
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