The service was 100%. There was a mix up with the address and they sorted it after their opening times. Scott sorted out the address error and the beautiful balloons were delivered on time the followi... See more
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Review summary
Created with AI, based on recent reviews
Reviews shaping this summary
I’ve used Box ballon’s several times and always had beautiful balloons. We had an issue with an order where the delivery company failed to deliver the balloons and when I contacted Box balloons Scott... See more
Company replied
Website was easy to use , had an excellent selection of items …. I bought balloons for my daughters 15th birthday….. delivery was excellent would highly recommend extremely stress free and will defini... See more
Company details
Written by the company
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Contact info
Unit 10 Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3.9
Great
382 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
My granddaughter loved it
September 2, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Pamela, we're so glad your granddaughter loved her balloons! We hope she had a great birthday. Thank you for leaving us a review, we hope you order from us again!
They just loved them thank you
September 11, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Doris, thank you for the great review! We're glad the balloons went down well, and we hope you order from us again :-)
Reply from Box Balloons | Helium Balloons Delivered
Hey, we're glad the balloons were as bright and colourful as expected! We hope you choose to order from us again, and thank you for the 5 stars 🤩
Very good service
Very good service. And the balloons was exactly as the pictures advertised. Will use again.
September 2, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey! We hope the birthday balloons were a perfect addition! We look forward to you ordering from us soon, and thank you for taking the time to leave us a great review :-)
A deflating experience They arrived on time but started to…
They arrived on time but started to deflate the next day which was upsetting for the recipient and I won’t be buying from this site again at nearly £10 a balloon definitely expected better.
August 27, 2024
100% happy
Ordering was easy & communication was very clear & helpful
Delivery was on time & balloons where boxed with care
My grandson loved them
I’ll definitely be ordering again
August 29, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Lisa, thank you for taking the time to leave us a lovely review. We're glad your grandson loved the balloons! We hope he had an awesome birthday 🥳 We look forward to you ordering again from us soon!
Perfect just what I ordered ...balloons…
Perfect just what I ordered ...balloons were beautiful!!!
August 28, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Sobia, we're so glad you loved the balloons! We hope you choose to order from us again, and thank you for leaving us a perfect review :-)
Superb quality and customer service
Superb customer service to make sure delivery of birthday balloons was seamless around a bank holiday. Packaging of balloons was excellent too.
In past my experience is that the balloons stay inflated for weeks and leave a lasting impact not just for birthday.
Highly recommend using Box Balloons.
August 28, 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Thank you so much for your lovely review!
We're really grateful for your kind words and thrilled to hear you had a great experience with us. It means the world to us that you enjoyed your order, and we can’t wait for you to order again.
Thanks again, and we hope to see you back soon!😄
Ok, abit disappointing
Good delivery process, well packaged, sadly one balloon was deflating and didn’t last two days
August 22, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi there Natalie,
We’re so sorry to hear that one of the balloons didn’t hold up as long as expected! We always want the recipient to fully enjoy our balloons.
Sometimes, a tiny, slow leak can cause a balloon to deflate earlier than expected. We do our best to catch any faulty balloons when we're making and packing orders, but unfortunately, slow leaks can be tricky to spot right away and might only show up after a few hours or even days.
Unfortunately, this is the first we’ve heard about the faulty balloon. Our balloon care leaflet in your box mentions contacting us if anything goes wrong, and we would have loved to help out.
We hope the balloons still brought some joy. Thanks so much for ordering with us, and we hope you’ll give us another try.
Warm regards,
Sophie
Well they arrived on time and inflated…
Well they arrived on time and inflated but one balloon has deflated after just one day which has upset the recipient as she was hoping to take the balloons to her wedding venue, so this is disappointing especially as I think £50 was expensive for 5 ballons i woul not expect them to start deflating after one day
August 29, 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hi there Marian,
We’re really sorry to hear that one of the balloons did not last so well. We never want the balloons to not be enjoyed by the recipient.
Rarely, a tiny slow leak in the balloon can mean it can go down much sooner than expected. Though we try our best to watch out for any faulty balloons while we are creating and packing orders, often slow leeks are not detectable for a few hours or even days.
Unfortunately, this is the first we’ve heard from you about the faulty balloon. As per the balloon care leaflet inside your box, we advise you to contact us with any issues, and we would have been able to offer a resolution.
We still hope the balloons were enjoyed as much as they could. Thank you for ordering from us and we do hope you try us again.
Kind regards,
Sophie
Barely floatting and not very firmly filled
Bought these for a gender reveal, unfortunately they barely floated, so it was SOOOOO EXTREMELY UNDERWHELMING, and whilst everyone got to peer into the box to see they were blue balloon, we didn't get the planned effect of them popping out of the box (and didn't get the fun pictures and videos we were hoping to get).
I wrote an email notifying the company of this, and get an underwhelming response from them also saying that we got rain on it, but to be fair.. this was after the event had already happened.
In comparison, we usually buy balloons from a local shop, and they stay bouncy and floating for 3 weeks. I thought getting it from Box balloons would be as good and for the convenience of having it delivered, but I should've just gone back to my local shop in London as their quality is 1000x better and guaranteed.
August 24, 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hi Cyn, we're sorry that the balloons didn't have the desired effect.
From the photo you sent us of the balloons fully inflated but covered with rain we simply pointed out that rain would cool the helium and weigh down the balloons.
We sent you a CCTV image of the balloons being dispatched fully inflated and floating. If the balloons were faulty we would have happily refunded but there was no proof of this.
Bit of a tangle
Balloons and service all great. The two numbers I ordered had tangled cords that I couldn’t part, so they didn’t have the desired look.
August 22, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Penny,
Thank you so much for taking the time to leave us a review. We're delighted to hear that the balloons were a hit, and we hope they added a special touch to your event!
However, we're sorry to hear that the balloon strings got tangled. While we take great care in preparing and packaging our balloons to ensure they arrive in perfect condition, sometimes the journey can be a bit rough on them despite our best efforts.
We use fragile tape and include notes on the boxes, but unfortunately, we can't always prevent a few bumps along the way.
We appreciate your understanding and hope you do order from us again. Thanks again for your feedback—it's invaluable to us!
Website was user friendly
Website was user friendly. Great service and delivery! Would recommend.
August 20, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Sam, thank you for ordering and leaving us a great review! We hope the balloons went down well and you choose to order from us again.
Balloons are beautiful
Balloons are beautiful. Arrived I the day I wanted and I was kept up to date about dispatch too. Boxed excellently . Couldn’t fault it. Very happy customer
August 20, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Lynz, we're glad you loved the service and the balloons! Thank you for taking the time to leave us excellent feedback, and we hope you order from us again soon :-)
I was very impressed with my balloons
I was very impressed with my balloons, they were delivered on time, nicely boxed. I have told friends and family and I'm sure they will be using box balloons.
August 19, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Laura, thank you for recommending us and leaving us a great review! We hope the balloons went down well and you order from us again soon!
Reply from Box Balloons | Helium Balloons Delivered
Hey Fredo, thanks for the great review! We hope the balloons went down well. We hope you order from us again soon!
Lovely …
Delivery was as described and arrived on time.
Balloons were lovely and big, and well put together
August 12, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Joanne, we're glad you loved the balloons! We hope you choose to order from us again and thank you for taking the time to leave us a lovely review :-)
Prompt delivery. Good products.
Prompt delivery as prior instruction.
Products were well packaged and as shown on the website.
August 12, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Louise, we're glad you loved your balloons! We hope they went down well, and you choose to order from us again. Thank you for taking the time to leave us a fabulous review :-)
Something went wrong and customer…
Something went wrong and customer service was poor.
Received balloons in a theme specifically for a child’s birthday.
The main animal balloon Arrived damaged so emailed them after getting no answer through their phone, I’ve never personally ever got through to a human over the phone - all correspondence via email.
Claimed they never got my email and refunded one balloon when the whole point of the order was for the main balloon to contrast with the other balloons - would avoid as they seem to deflect issues on to the customer
August 9, 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hi Lewis, thanks for your review and I am sorry we could only provide a refund in line with our terms and conditions for the faulty balloons - not every balloon in your order, including two additional number balloons ordered.
We did apologise for missing your first email and refunded for the faulty balloon and provided a discount of 25% on any future orders. We genuinely missed your first email but emailed you back on Monday at 9:59am. We are not open at weekends so don't answer emails or calls in these times.
Most of our correspondence is via email so we can keep record and we do ask for photos of damaged balloons.
Lovely birthday experience
Great balloons! Really added a fun element to my 40th. Delivered on time and stayed afloat for several days.
June 19, 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Henry, We're glad you loved your balloons! We hope your 40th went perfectly and Happy Birthday! Thank you for taking the time to leave us a review. We hope you choose to order again!
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