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Boxmove Reviews 11,494

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TrustScore 5 out of 5

5.0

Logistics Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and helpfulness, making interactions pleasant and productive. Many people highlight the excellent customer service, appreciating the clear communication and timely updates throughout the process. The delivery and collection services are frequently described as prompt and professional, with teams arriving on time and handling items with care and respect for customers' homes. However, some customers also noted minor issues, such as new scratch marks on products that were not present before delivery. A few people also mentioned dissatisfaction with customer service and reported damage to an antique cupboard during delivery.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the efficiency, promptness,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism and efficiency of... See more

Product

Consumers find the product delivery experience to be positive. Many reviewers praise the careful handling of... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

It was easy to arrange collection of my furniture,which happened within three days. Before pick up I was told who would come with photos of the people who would come, with approximate time frame. On... See more

Rated 5 out of 5 stars

The lads were great 👍 I was late getting back to my house but they had to wait because there was a fire engine parked in the car park so the delivery men had to wait till they left in order to get th... See more

Rated 5 out of 5 stars

Good job done by the removal men. Only downside was the communication by Boxmove admin, they cancelled the job and said they would update me - but they did not. I had to go to the Sue Ryder shop and s... See more

Rated 5 out of 5 stars

I was kept informed by Boxmove regularly throughout the process and collection. Arrived on time within the given time slot even though I had been informed they had been delayed. Lovely helpful collect... See more

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The delivery men were great 👍

The delivery men were still at my flat when I got home from town. A fire engine was blocking the exit to the carpark so the delivery driver had to wait until it had left. before carrying the bed base upstairs to my flat. A job Well done ! Thank you Boxmove 🌟🌟🌟🌟🌟

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Easy to use , was kept informed and they arrived in my allocated delivery slot . Polite and friendly

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Boxmove collected 3 items of furniture from me on behalf of Sue Ryder. Easy to arrange, good communication on pick up date and time. Very good service

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleasant

Really pleasant, polite and professional delivery men. I was given a day and time slot for delivery and received a message on the day telling me a time frame.

April 6, 2026
Unprompted review

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